Reviews
Service team pleasant, respectful.
Service was completed in a timely manner after initial appointment issues were resolved. I would use this facility again and tell others.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Everyone is ready and willing to keep me happy and my car running smoothly. They go out of their way to keep my car clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service
Service was good and my vehicle was ready when expected. Staff very friendly and willing to help. If I had any questions they answered them and made sure they gave correct information.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Farmer
Had some repairs done The warranty covered and got me back on the road. Great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service department gets practice by fixing lemons
Service department is friendly and usually gets reapers done prior to the estimated time. I know because I have a $40k lemon that I am stuck with. Multiple drive train failures in only 6 months of ownership. Rear differential and transmission! Wouldn't even fill the tank after I purchased it. I wish I had more hands so I could give this Camaro 4 thumbs down. This was a gift for my military retirement and has been nothing but a pain. Buyers remorse, buyer beware.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great buying experience!!!
Chad Hatley listened to what we wanted and worked really hard to make it happen. Great buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My Chevy Truck
Mike Bedell was the sales associate that helped me purchase my truck. He did a fantastic job ensuring me and my wife were satisfied with the purchase before, during, and after the sell. I visited several other dealerships but none of the sales associates could compare to this young man. He was professional, courteous, and very knowledgable about his products. He was the reason I purchased my truck from your dealership. Great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent team
Team goes the extra mile to help customers. APPRECIATE THE EFFORTS....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service
Purchased window shades and weathertec floor liners for our Silverado. We are always pleased with the service we receive at John Heister. The Lillington Manager Keith Tripp always goes the extra mile to take care of us. Very professional every time. Will coanti us to do business there because of him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
Great experience. I stopped by the dealership to make an appointment. Got one for the next morning. All the staff was friendly and helpful. Got my car in and out as quickly as possible. Even offered me a ride so I didn't have to wait at the dealership. I will definitely use them again when my vehicle needs an oil change or other service issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase