Took Advantage of My Daughter
My 24 year old daughter purchasing her first car went to what she thought was a reputable dealer. They took advantage and upsold her more that $5K worth of "extras" bringing the price to more than that of a new car. They should be ashamed of themselves.
Hi Sharon, we regret your daughter's visit with us was not up to the standards we strive for. Our manager would really like to speak with you more regarding this matter. Please reach out to Jeff Young at (858) 522-1270 or firstname.lastname@example.org. We look forward to hearing from you.
Over the last few years I have had my share of bs car dealerships and shady sales people. So much that when I first contacted Pacific Honda I was already on the defensive side. I emailed an inquiry regarding a Honda accord. A sales person by the name of Joji replied to my inquiry on May 4th. He asked if he could call me. I said no, that I want to communicate through email only. ( I do this so I can reference back just in case . ) Joji respected my wishes and by May 6th we had over 30 emails going back and forth. Never once did he talk about prices ,credit scores, or push for me to come in. One day I emailed him and his boss called me and told me Joji was off that day and he would get back to me. He didn't try to get involved or push a sale, simply a courtesy call. Later that day Joji actually replied back to my email and answered more of my questions. ON HIS DAY OFF! I thought that was pretty cool. We continued to talk and he respectfully answered all my questions,never once pushing for a sale. He told me at the beginning, when your ready then we will talk and he kept his word. Then on May 8th I emailed him and asked if I could come and look at some cars. He said yes and I came in on May 9th. Prior to coming in, I told Joji, do not hand me off to someone else when I get there and I'm only looking and can not buy right now. He said no problem. May 9th I come in and he shows me three different cars lets me test drive one. The whole time nothing was mentioned about buying a car. When I was done test driving the car. I told him I liked it and yes I ended up getting it. Lol but Joji and pacific Honda let me make that choice. They handled all my objections to buying a car earlier that I wanted. Meaning : worked with me on my down payment and delayed my first car payment, so I would have time to return my lemon car Im currently in. The best part! They gave me the car payment I wanted, well 3 cents over but come on! 3 cents. Lol Bottom line Joji was an excellent person to work with. Seriously.. I felt relaxed and most important safe when doing business with him. Thank you Joji. Thank you Pacific Honda. Way to leave a good 1st impression! PS We all know dealerships are your best friends until you sign the paperwork and drive off with your new car, then they pretty much wash there hand of you. Honestly though My gut didn't feel that way with Joji or the dealership itself. I hope my gut it right. If not I will definitely update! :)
Hello, we're glad you had such a wonderful and impressive experience working with Joji! If you ever need anything else from us, please feel free to give us a call or stop by. Safe travels!
I had a great experience at the dealership. Our sales people, Jeff and Alex, they did a great job of explaining the vehicle features, all the perks of having a hybrid, plugin vehicle. The follow up was fantastic and they did everything they could to take care of us.
visit the shop since my car needs to get recall...
took longer than I expected but everything was good. gave frequent update to me. gave detailed explanation. real time update. service person was good thanks for the helping.
Retired Union Tribune Employee
The Service agent, Jason Herrera, has taken care of my concerns about my aging 2005 Civic over the years. I know that my car is well taken care of!
Always Professional and Helpful
The team at Pacific Honda is always friendly, knowledgeable, helpful, and efficient. They do their best to get every car in and out and will give you an accurate wait time.
Fast service Friendly people Clean place to wait Free WIFI, car was taken care of in amount of time they said it would be. Done
Shopping for left over 2018 inventory
I'm very satisfied with Honda's quick, and efficient service on my Honda,. However, my shopping for a used/2018 Honda was very disappointing. I was being pressured into buying the only one car I saw before the day was over, and for a lot more money than I am prepared to spend! The whole experience was insulting to my integrity. There's a lot more to be said about this kind of sales pressure.
I bought2018 CR-V last Sat. PAC Honda San Diego
Fred ( aka. Farhad) Really good sales person. I love the fact that they give you the price upfront and tell you all details. Really good experience!
Shawn Dvergsten is a great advisor.
Excellent service and Shawn explained needed repairs very well. Always ask for him. Work is always done in a timely manner. Myself and my family always go to Pacific Honda for service.