Reviews

4.8 out of 5 4.8
89 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 16, 2018

    Love the Service and the staff. Always on top of their job. I’m always inform about my car’s current situation, and discounts! They offer a... lot of discount for members at Pacific honda.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 15, 2018

    These guys are great, and really do have some beautiful cars on their property. They are thorough in their inspections, and honest with their dealings... and prices. I am very happy with my new vehicle, and had an excellent experience working with Martin Oram. I would gladly buy a vehicle from this dealer again, and highly recommend it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 15, 2018

    Josh has excellent customer service. I would most likely always take my car to this location. I had many repairs completed in one day. They were very patient... with my decisions.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 15, 2018

    While we have used Pacific Honda for years for repairs, this was our first purchase through them and it was smooth and efficient. We knew what we wanted,... and they went out found it with no attempts at upselling etc.. Jimmy was excellent

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 15, 2018

    From the time I walked in until time I walked out I was approach with great customer service. I’ve been other service shops but none compare to this... one. Other service shops need to emulate their business approach.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    October 12, 2018

    Went for second oil change and even though no more express lane I still appreciate the help from service people there. It took a bit longer than I expected... but it was a Friday before a holiday weekend so I understood the delay. Shawn explained whatever I needed and the extra service not in maintenance plan was even less than he quoted. Thanks Pacific Honda. I would hope though that they return to Express Service in future if possible. I know I’m not alone in that hope. Many customers waiting with me said the same thing. One small request is that they keep water supply going. There was nothing available and I’m not able to walk to local places so the wait was made harder because I was so dry.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    October 10, 2018

    Except 30000 miles maintenance, i always do oil change at Pacific Honda express oil change service . The fast process that I remember is gone. It become... a service just like regular which is taken-time service. I spent 2 and half hour yesterday to get oil change done.... The oil change finish around 2 hours, but wait for 30 minutes to have the service adviser to pass the invoice to payment department. I definitely will not do oil change at Pacific Honda any more

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hank- Thank you for sharing feedback on your recent express oil change service. We appreciate your patience, however, we would like to learn more abou...t your visit. Please contact our Service Drive Manager, Jerremie Minter at jminter@pacifichonda.com or call her at 858-244-1688 to discuss this further. Thanks for choosing us.

  • 5.0 out of 5
    October 10, 2018

    Brandon is amazing1 My service was taken care of quickly and efficiently. My service is alway quick and professional I would recommend Pacific Honda for... service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 10, 2018

    Even Pacific Honda has old and small parking space at service facility but service staff and their smooth arrangement of check in made customer feel... good service. I brought my Ridgeline pick up truck for oil change and inspection. In charge Manuel Quiroz was great service rep and show his professionality during my question

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 9, 2018

    Scott was great! he made sure that we are comfortable and ready to operate the new car. He also calls to check how we like the new car, which I think is... a great customer service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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