Fiesta Ford

4.5
(2,040 reviews)

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Reviews

4.5
(2,040 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

We are from Washington State and looking for a specific

We are from Washington State and looking for a specific model & color which Fiesta Ford had. On a lark we followed up, working with Lawrence, internet manager, Jason & Steven. All were friendly, good listeners, knowledgeable & proactive. We were given a competitive allowance for our trade, so we didn't have to drive 2 vehicles back to Seattle. Steven in finance was very helpful & understanding about our financing at a Washington State credit union & gave us adequate time to secure payment. All in all, a good experience.

5.0

We are from Washington State and looking for a specific

We are from Washington State and looking for a specific model & color which Fiesta Ford had. On a lark we followed up, working with Lawrence, internet manager, Jason & Steven. All were friendly, good listeners, knowledgeable & proactive. We were given a competitive allowance for our trade, so we didn't have to drive 2 vehicles back to Seattle. Steven in finance was very helpful & understanding about our financing at a Washington State credit union & gave us adequate time to secure payment. All in all, a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Manny was very good in helping us with the purchase of

Manny was very good in helping us with the purchase of the maverick. Made it easy.

5.0

Manny was very good in helping us with the purchase of

Manny was very good in helping us with the purchase of the maverick. Made it easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

My family and I received terrible customer service at

My family and I received terrible customer service at this dealership. The salesperson that assisted us, Joseph Landazuri, was extremely disrespectful and condescending to me and my family. Provided us with inaccurate information and then when questioned on it, attempted to make us feel as if we were the ones confused, and then provided different information than he had previously given. When my mother and sister went to pick up the vehicle, my mother was looking at other vehicles in the lot and he told her "ya conformese con lo que le dieron", which translates to just be happy with what you got. Furthermore, he gave my mom the keys turned around and walked away without assisting her in any way. My mother is in her 50's, prefers to speak in Spanish, and is not the most tech savvy. When we've purchased from other dealerships, the salesperson has always assisted my mother by showing her the basics and certain features of the new cars. They've even gone as far as connecting her phone to the car via Bluetooth before she leaves the lot. Overall, terrible experience at this dealership and my family will not be providing them with any business moving forward.

1.0

My family and I received terrible customer service at

My family and I received terrible customer service at this dealership. The salesperson that assisted us, Joseph Landazuri, was extremely disrespectful and condescending to me and my family. Provided us with inaccurate information and then when questioned on it, attempted to make us feel as if we were the ones confused, and then provided different information than he had previously given. When my mother and sister went to pick up the vehicle, my mother was looking at other vehicles in the lot and he told her "ya conformese con lo que le dieron", which translates to just be happy with what you got. Furthermore, he gave my mom the keys turned around and walked away without assisting her in any way. My mother is in her 50's, prefers to speak in Spanish, and is not the most tech savvy. When we've purchased from other dealerships, the salesperson has always assisted my mother by showing her the basics and certain features of the new cars. They've even gone as far as connecting her phone to the car via Bluetooth before she leaves the lot. Overall, terrible experience at this dealership and my family will not be providing them with any business moving forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

Purchased my 4th vehicle from these guys a couple of

Purchased my 4th vehicle from these guys a couple of weeks ago. After 10+ years, working with them is still a great experience. We're really happy with our new Escape Plug-in Hybrid and Maverick Hybrid.

5.0

Purchased my 4th vehicle from these guys a couple of

Purchased my 4th vehicle from these guys a couple of weeks ago. After 10+ years, working with them is still a great experience. We're really happy with our new Escape Plug-in Hybrid and Maverick Hybrid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

New car

Silvia was the sales person at the Indio store, she did everything she could to help my parents on the purchase of their bew vehicle?.

5.0

New car

Silvia was the sales person at the Indio store, she did everything she could to help my parents on the purchase of their bew vehicle?.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Martha, we're happy you found our staff to be so supportive during your experience here at Fiesta Ford, Inc. Please don't hesitate to reach out to us if there's anything more we can do!

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5.0

Fiesta Ford Indio California

My overall experience was great. I was only in the dealership for a short time during my purchase, which was important to me. The sales person Joesph was great and found the car I wanted very quickly. Shelia in the business office was helpful with my rebate and the service staff is partly responsible for me purchasing a vehicle at this dealership. Charlie is the man in the service department.

5.0

Fiesta Ford Indio California

My overall experience was great. I was only in the dealership for a short time during my purchase, which was important to me. The sales person Joesph was great and found the car I wanted very quickly. Shelia in the business office was helpful with my rebate and the service staff is partly responsible for me purchasing a vehicle at this dealership. Charlie is the man in the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jeffery, thank you for your kind review; we are happy to pass along your comments to the team here at Fiesta Ford, Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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5.0

GREAT EXPERIENCE!

GREAT EXPERIENCE! SALESMAN MANNY IS THE BEST! I WILL DEFINITELY RECOMMEND AND BUY FROM FIESTA FORD AGAIN.

5.0

GREAT EXPERIENCE!

GREAT EXPERIENCE! SALESMAN MANNY IS THE BEST! I WILL DEFINITELY RECOMMEND AND BUY FROM FIESTA FORD AGAIN.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

EASY BUYING PROCESS

Jason and the team at Fiesta Ford made the buying process quick and easy. Got a great trade in value along with a great price on a new Hybrid Maverick. Got the Maverick in in about 9 months; do not know how they did it so quickly but its here!

5.0

EASY BUYING PROCESS

Jason and the team at Fiesta Ford made the buying process quick and easy. Got a great trade in value along with a great price on a new Hybrid Maverick. Got the Maverick in in about 9 months; do not know how they did it so quickly but its here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Roy, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

Fiesta Ford is always fabulous!!

We have purchased over a dozen cars from Fiesta Ford. The sales, finance, & repair departments are all fabulous!!

5.0

Fiesta Ford is always fabulous!!

We have purchased over a dozen cars from Fiesta Ford. The sales, finance, & repair departments are all fabulous!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

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5.0

It was an excellent deal.

It was an excellent deal.gave me good options and I had a lot of personal attentionšŸ‘

5.0

It was an excellent deal.

It was an excellent deal.gave me good options and I had a lot of personal attentionšŸ‘

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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