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Fiesta Ford

(2,078 reviews)

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(2,078 reviews)

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I went to sell my car and meet with used car manager Greg

I went to sell my car and meet with used car manager Greg Brown, he was EXTREMELY rude. I didn’t appreciate that he spoke to me as if I had no clue what I was talking about or what I needed to do. When I asked him for the paper with the purchase offer price he said “no, my word is good and my tech still needs to drive it to make sure everything is good. Plus’s how are you going to pay me the extra money and I’m not going to give you a deal unless you tell me “I want to sell my car right now”” when I responded with “my boyfriend will pay that” he said “well he needs to be here now”. It was just a horrible experience and now they will never have my business. That is not a way to gain customers, nor is it good customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I went to sell my car and meet with used car manager Greg

I went to sell my car and meet with used car manager Greg Brown, he was EXTREMELY rude. I didn’t appreciate that he spoke to me as if I had no clue what I was talking about or what I needed to do. When I asked him for the paper with the purchase offer price he said “no, my word is good and my tech still needs to drive it to make sure everything is good. Plus’s how are you going to pay me the extra money and I’m not going to give you a deal unless you tell me “I want to sell my car right now”” when I responded with “my boyfriend will pay that” he said “well he needs to be here now”. It was just a horrible experience and now they will never have my business. That is not a way to gain customers, nor is it good customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Anissa, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Fiesta Ford, Inc.. We would like the chance to talk to you further so please do call us at (760) 772-8000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

I had a very positive car buying experience at Fiesta

I had a very positive car buying experience at Fiesta Ford in Indio! My salesman was knowledgeable and very patient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The whole process was orderly and went very smoothly.

The whole process was orderly and went very smoothly. They had a great selection, and when I pointed out a problem with my used vehicle that wasn?t covered under my warranty, they stepped right up and took care of it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Christopher, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

Great?

Great?Joseph could not have done better. I?ve only ever driven the car a few miles but other than a little noisy seems very good. Will know more later.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Robert, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

very friendly sales staff made the car buying process

very friendly sales staff made the car buying process enjoyable, all without the stereotypical sales pressures that everyone imagines when purchasing a car. I will definitely do business with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mark, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

I was looking to upgrade to a 2025 Ford Escape, with my

I was looking to upgrade to a 2025 Ford Escape, with my current vehicle, and not sure if I was going to be successful, but everyone at Fiesta Ford was so helpful, and helped me through the entire process. I received excellent service from everyone involved, from sales to financing, and I'm very happy with my new vehicle! I was assured that if I needed any assistance in the future, to not hesitate to call or stop by. I highly recommend Fiesta Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Cheryl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Dealership was excellent sales representative knew what

Dealership was excellent sales representative knew what he was talking about and there was no high pressure. I felt very comfortable with Fiesta Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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A pleasure to work with.

A pleasure to work with. Help find the the right truck for our needs. Would purchase from again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very nice people to help guide you through the purchasing

Very nice people to help guide you through the purchasing process. No pressure just genuine real people. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.