Shottenkirk Desert Lexus

2.8 out of 5 2.8

Reviews

2.8 out of 5 2.8
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 13, 2020

    Bought a used Lexus by phone which was represented by both Shottenkirk and by Carfax as having never been involved in an accident. The car was shipped... cross country and it arrived with a non-orginal fender and a non-original decklid and lots of paintwork done. NONE of this was disclosed. The salesman was careful to Facetime several little issues with a door ding, skinned wheels, etc. but failed to disclose major bodywork which was obvious to me as a layman, and confirmed conclusively by a body shop. In contacting Shottenkirk the sales manager said, and I quote, "We ain't gonna take the car back and we ain't gonna give ya any money back." Caveat emptor.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 2.0 out of 5
    June 21, 2019

    Called about vehicle on Cars.com, compared with other sites older models overpriced. Advised does not compare with Cargarus,Autotrader, Kelley Blue book... even Carmax. Carfax indicated vehicle has accident damage, give ni info. Vehicle over by $2,000. Price has dropped $2,000 still over for 2013 Camry. Sales seems not willing to deal. Trade in do not bother. Four dealing rule in effect.

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 30, 2018

    Clay was the best salesman ever. Patient, knowledgeable, and informative! We can’t say enough. We did find the perfect car. There was no pressure. Go see... him he’s a great guy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    June 14, 2018

    Excellent leasing experience. Treated with respect and received a very fair new lease. Clay, Bob, Robert, Angela and James provided exceptional customer-first... attention and service. Highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 11, 2017

    Shabby dealership. Grease and marks all over dash and seats after oil change. Don't go there!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?