Bought a used Lexus by phone which was represented by both Shottenkirk and by Carfax as having never been involved in an accident. The car was shipped... cross country and it arrived with a non-orginal fender and a non-original decklid and lots of paintwork done. NONE of this was disclosed. The salesman was careful to Facetime several little issues with a door ding, skinned wheels, etc. but failed to disclose major bodywork which was obvious to me as a layman, and confirmed conclusively by a body shop. In contacting Shottenkirk the sales manager said, and I quote, "We ain't gonna take the car back and we ain't gonna give ya any money back." Caveat emptor.
Called about vehicle on Cars.com, compared with other sites older models overpriced. Advised does not compare with Cargarus,Autotrader, Kelley Blue book... even Carmax. Carfax indicated vehicle has accident damage, give ni info. Vehicle over by $2,000. Price has dropped $2,000 still over for 2013 Camry. Sales seems not willing to deal. Trade in do not bother. Four dealing rule in effect.
Clay was the best salesman ever. Patient, knowledgeable, and informative! We can’t say enough. We did find the perfect car. There was no pressure. Go see... him he’s a great guy.
Excellent leasing experience. Treated with respect and received a very fair new lease. Clay, Bob, Robert, Angela and James provided exceptional customer-first... attention and service. Highly recommend this dealership.
Shabby dealership. Grease and marks all over dash and seats after oil change. Don't go there!