Reviews
From the time I checked in my car to checkout, everything
From the time I checked in my car to checkout, everything went smoothly. Car was ready when promised and a loaner was given to me. Courteous staff and efficient!
From the time I checked in my car to checkout, everything
From the time I checked in my car to checkout, everything went smoothly. Car was ready when promised and a loaner was given to me. Courteous staff and efficient!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your five-star rating made our day. We’re pleased your Lexus ES 350 was serviced on time and that the loaner kept you moving. We look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Our buying experience Saturday evening was REFRESHINGLY
Our buying experience Saturday evening was REFRESHINGLY easy! Mindy was knowledgeable, and familiar with our vehicle. She and Nader were warm and absolutely did not pressure us at all. Mo made all of the signing of paperwork a breeze. I was actually in tears upon leaving because it was such a positive buying experience of our "new" preowned Toyota RAV4. Even though we drove 88 miles from Huntington Beach to test drive (then actually purchase) our new-to-us SUV, I would ABSOLUTELY consider returning to Shottenkirk Desert Lexus in the future! 5 out of 5 Stars! ⭐️⭐️⭐️⭐️⭐️
Our buying experience Saturday evening was REFRESHINGLY
Our buying experience Saturday evening was REFRESHINGLY easy! Mindy was knowledgeable, and familiar with our vehicle. She and Nader were warm and absolutely did not pressure us at all. Mo made all of the signing of paperwork a breeze. I was actually in tears upon leaving because it was such a positive buying experience of our "new" preowned Toyota RAV4. Even though we drove 88 miles from Huntington Beach to test drive (then actually purchase) our new-to-us SUV, I would ABSOLUTELY consider returning to Shottenkirk Desert Lexus in the future! 5 out of 5 Stars! ⭐️⭐️⭐️⭐️⭐️
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for traveling 88 miles from Huntington Beach to pick up your preowned Toyota RAV4. We’re delighted Mindy and Nader Katemeh provided a warm, no-pressure experience and Mo made the paperwork process seamless. It’s rewarding to know your Saturday evening purchase left such a positive impression. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Very pleased with my experience at Shottenkirk Lexus
Very pleased with my experience at Shottenkirk Lexus especially compared to a prior unpleasant experience in Riverside Lexus. I’ll use Shottenkirk in the future
Very pleased with my experience at Shottenkirk Lexus
Very pleased with my experience at Shottenkirk Lexus especially compared to a prior unpleasant experience in Riverside Lexus. I’ll use Shottenkirk in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It means a lot to know our work on your Lexus RX 350h stood out after a less positive experience elsewhere. We look forward to being your go-to service destination. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Great dealership to work with!
Great dealership to work with! They always make me feel special and have a very comfortable waiting area also!
Great dealership to work with!
Great dealership to work with! They always make me feel special and have a very comfortable waiting area also!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re glad our team could make you feel special and that you enjoyed our comfortable waiting area. We look forward to taking care of your Lexus needs again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Every aspect of this dealership's operation is excellent.
Every aspect of this dealership's operation is excellent. Making the appointment, consulting and interacting with Johnny, and prompt and courteous servicing of the vehicle are beyond reproach. I also appreciate the set-up and atmospherics of the dealership; clean, bright and open. The customer lounge is comfortable, with self serve beverages and snacks. A joy to climb into the cockpit of a properly serviced and washed vehicle where service providers really seem to care.
Every aspect of this dealership's operation is excellent.
Every aspect of this dealership's operation is excellent. Making the appointment, consulting and interacting with Johnny, and prompt and courteous servicing of the vehicle are beyond reproach. I also appreciate the set-up and atmospherics of the dealership; clean, bright and open. The customer lounge is comfortable, with self serve beverages and snacks. A joy to climb into the cockpit of a properly serviced and washed vehicle where service providers really seem to care.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thrilled that scheduling was seamless and Johnny provided attentive consultation. We’re glad our bright, clean lounge with self-serve drinks and snacks made your wait comfortable. Thank you for trusting us to service your Lexus RX 350 and returning it to you properly washed and ready for your next drive. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Johnny was excellent, service done within the time
Johnny was excellent, service done within the time promised. The car smelled like weed after it was done though.
Johnny was excellent, service done within the time
Johnny was excellent, service done within the time promised. The car smelled like weed after it was done though.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Johnny provided you with such a positive experience! We do apologize that your car did not smell as it should. We sincerely value your business and look forward to your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Great service department, Scott is always very helpful
Great service department, Scott is always very helpful and explains everything very clearly. My car was ready as promised.
Great service department, Scott is always very helpful
Great service department, Scott is always very helpful and explains everything very clearly. My car was ready as promised.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star rating. We’re glad our service department’s clear explanations and on-time completion made your visit smooth. We look forward to assisting with your Lexus NX 450h+ again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
This is the best dealership I have ever worked with.
This is the best dealership I have ever worked with. They take care of your vehicle. They are honest. They listen to your concerns and keep your vehicle in top condition..
This is the best dealership I have ever worked with.
This is the best dealership I have ever worked with. They take care of your vehicle. They are honest. They listen to your concerns and keep your vehicle in top condition..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear you consider us the best you’ve worked with. We appreciate your trust in our honesty and commitment to listening to your concerns, and we’re glad to keep your Lexus NX 350 in top condition. Thank you for sharing your experience. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
This dealer is attentive to all my service needs.
This dealer is attentive to all my service needs. Very courteous at all times. Performs excellent work. Provides excellent communication.
This dealer is attentive to all my service needs.
This dealer is attentive to all my service needs. Very courteous at all times. Performs excellent work. Provides excellent communication.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our team provided attentive and courteous service with clear communication for your Lexus NX 350h. Johnny and our technicians are delighted you’re pleased with the work quality. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!
Smooth from beginning to end thanks for the great work ,
Smooth from beginning to end thanks for the great work , Johnny and Antonio and Pepe are the best
Smooth from beginning to end thanks for the great work ,
Smooth from beginning to end thanks for the great work , Johnny and Antonio and Pepe are the best
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful that Johnny and our team delivered such smooth service on your Lexus LS 430. Thank you for recognizing their efforts, and we look forward to supporting your vehicle again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!