Shottenkirk Desert Lexus

I purchased from this dealer about a month ago. I wish I had seen this review site first! My experience was pretty bad. The staff are nice, but completely disorganized, they dont followup on things, they are non-responsive at times. It is not a luxury car buying experience from this dealership. I like the car, but the rest of the experience was pretty bad....enough that my next car might not be a Lexus. I even paid over MSRP for the car (extra profit for the dealer) and still a sad experience.

We made an ok deal on buying a used 22rx350. It wasn't the deal we hoped for and ended up at $50 a month more than we intended. As we left financing and we were handed the KEY we were surprised there was only 1 key. They agreed to get us another key. No problem. We made the appointment to go get the key (assuming they would cover the cost) we were told it would be $300. While we were talking with sales manager, we were saying it was not disclosed to us about 1 key until we were ready to drive away and we felt they should cover at least half of it this man came storming up, spitting mad. He said we can rewrite the deal and I'll add $300 onto the price of the car and a lot of bluster, rude things said to us. His name is Kyle and he was extremely rude. I will never buy a car there again, unless he was gone from there!

This dealership is just looking to take advantage of old people. Shame on Kyle, Erik, and Sergio

Multiple attempts to contact them by email, No response from them by email. Maybe they are to busy, or burned up in a wildfire....

Went to this dealership to look at a BMW and also a replacement RX was told they could get me financed never heard anything back. So ended up buying the two vehicles from another dealer out of the area. This has been my experience in the past with car dealers in the Palm Springs area overpriced and limited inventory. I won’t visit this or any other Shottenkirk dealership so much for Midwest nice

My salesman Chris couldn't have been more helpful. All of the people I dealt with were pleasant and knew their particular departments. I highly recommend Shottenkirk Desert Lexus.

CJS bought a used 2013 Honda Accord 1/31/24, it only has 34,000 miles. It is his first car and was happy with the deal he got. Mark was the salesman that went out of his way to help him out. My husband and I, happily took him there after he found an add for the car, because we had made a previous purchase of a new car there a couple years ago that we are very happy with👍Such a friendly and helpful staff. Thanks Again Desert Lexus

We bought a 2022, 350IS Lexus, we are very happy with the deal we received. Since then I have taken it in for regular maintenance appointments, they were very helpful & professional. I was even given a loaner car for the day, so I wouldn’t have to sit around waiting all day. Everyone we dealt with were very friendly. After my windows were tinted, my husband mentioned he wants his done (his is not a Lexus) they said bring it in we can do it, so we did, they did a great job on both cars.

Great deal on the price on my 350 RX. Sales reps and managers are patient and helpful. Thanks to Greg and Andrew for taking care of us. If you need a car reach out to these two. Awesome job!!!

Excellent sales and finance staff. Chris Schwent was exceptional and knowledgeable.. The Finance person was excellent. the best service we’ve had in dealing with all dealerships. we are old and have purchased many cars.