Palm Springs Motors

Excellent interaction with Ray Salazar, Mike Burns and Finance Mgr Raymond. It was fast, easy and love my Tucson.

Humiliated made to feel so unimportant. I was lied to made to feel like they didn’t care… they don’t. Their service department is the worst.

I called PSM during opening hours on the weekend to arrange to have the air conditioning serviced on my 2016 Explorer. My call was not returned. I called again Monday morning and was told I should bring the car in right away, but they couldn't get around to fixing it for 3 to 4 days. I asked if I could just make an appointment for later in the week but was told they wouldn't do that and I had to leave the car with them now to get them to do the repair 3 to 4 days later. As this made no sense I asked if I could speak to the service manager. I left my number but over 2 hours later, no call. Why in the world would any dealer anywhere and anytime ask you to leave your vehicle with them for days BEFORE they start work on it??? Nonsensical. Waiting for days for a returned phone call just adds insult to injury.

After my deal was made to purchase a new vehicle, Clarence the finance director changed the numbers In his computer and cheated me out of $2000. My paperwork showed a different price. After a week I got $1600 of it as a refund, This is a dishonest outfit.

I had the best experience here out of any car buying experience I've ever had. I came in on my own as a female and was treated with so much respect from these wonderful gentlemen. Robert Shearer, my salesman, toured me through my options and was so patient and helpful throughout the whole process. He never pressured me and made great suggestions as I was unsure of which car I wanted to go with. He really is such an asset to the company. I've never met anyone in sales more welcoming and warm.He truly has a gift and cares about each person that comes through that door. I also met Trent the sales manager who was just as assuring and kind and of course Wayne, another sales manager, who made sure to tell me if I needed anything at any time they were there to help me. They have backed this up to this day. All of them have called to check on me to make sure I am happy with my purchase. I have never had better service from any car dealership. Billy in finance was so great too! Such a smooth quick transaction. I definitely recommend coming here for your next purchase. I love my Mazda cx30 and am so happy to have found you guys. Thanks again!

I was in the market for a 2020 Lincoln Navigator. That product speaks for itself as this is my third Navigator purchase but first time, brand new. I purchased through Palm Springs Motors, "Internet Sales" so I had a lot of knowledge of the vehicle I was going to purchase. I was treated very well by Joey Zamora (Internet Sales Manager). He was kind, professional and knowledgable about the Navigator I was going to purchase. He assisted me with pre-qualification for credit, trade in and pay off of my 2014 Navigator. Willam (Billy) Hays was very helpful on the credit side of the purchase. Buying a vehicle worth $85,000-$100,000 can be stressful but Mr Hays made the process effortless. Thank you for the great purchase experience. Kind regards, John Buchholz, Professor of Biomedical Sciences, Loma Linda University, School of Medicine.

I gave a check for above the amount of the purchase price. Billy Hayes the finance manager has promised me serval times to have my refund check sent out to me in a week. It’s been 2 months and 13 phone calls and several messages left and have yet to get back to me. Absolutely terrible communication after sale.

Disgusting human beings. Will try to sell you a car for way above the MSRP. They have no problem with looking you in the eye and lying to you about why vehicle is overpriced.

I cannot confirm if issue fixed. It is an issue that happens on and off. At least they did find an issue and fixed it. Now I am waiting to make sure total issue fixed. I appreciate the service department efforts to find the issue.

Service department and service advisor was great. 10 speed automatic transmission is still a disappointment with its rough shifts and odd noises. Dealership loaded an updated software to take care of the issue. It helped only a little. $60,000 vehicle with 3000 miles on it should run like a dream.