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Had our truck for 6 weeks, and did nothing but change the
Had our truck for 6 weeks, and did nothing but change the oil..think they actually forgot!? When they did respond to my inquiry, they quoted over 10 times what we ended up paying—and completely missed the mark on what needed to be repaired. Had to take truck to another shop, and lost more time from my vehicle. No apologies, no reasons—just dropped the ball and took advantage of their power. Absolutely horrible.
As a family with 3 Ford's we have never felt more ripped
As a family with 3 Ford's we have never felt more ripped off then we did today from this specific service department!! We own an Escape 2013 and we want to GIVE WARNING to ALL who bring their car in to this department!! We have had an issue for the past 3 years with the engine coolant and brought it in at least 3 times for the SAME issue. Unfortunately they DID NOT FIX IT rather they just patched it until we finally paid off the car. Just after we pay it off and the warranty ends the car started over heating again!! So when we brought it in for the forth time AGAIN for the coolant they had us pay $4,405.11 because they claim their is no longer a warranty on it!!!! When we first tried to pay this insane amount our card declined and GEORGE who was supposed to be helping smirked!! We will NEVER take any of our Ford's there again!! The WORSE customer service ever!!! The manager in charged was just as unhelpful as GEORGE was when we told her we brought the car in multiple times why it hadn't been fixed the other 3 times she just gave us a Ford Hotline number to call and didn't even bother explaining why we are paying for something that should had been fixed any time within the last 3 years when we brought it in for the same issue each time. Following up on it my self I found an expired recall that looks like it was for the same problem which they likely ignored until it became an issue that I have to pay for. Seems like predatory practice to me. Sad treatment for a once loyal family of Ford owners.
Palm Springs Motors worked very hard to earn my business
Palm Springs Motors worked very hard to earn my business and make me pleased with my purchase.
Great experience working with Palm Springs Motors.
Great experience working with Palm Springs Motors. I would recommend this dealership if you’re in the market. The salesperson was extremely helpful and worked with us.
I recently purchased a 2010 Mustang GT from another
I recently purchased a 2010 Mustang GT from another source and needless to say it needed work. That being said, I wanted to use Ford parts as much as possible so I went to Palm Springs Ford and worked with Jeremy McCoy in the parts dept. From the beginning Jeremy was very friendly and patient, I had a long list of parts. Even after determining additional parts needed, Jeremy promptly returned my call and continued with the same awesome customer service. In a time when excellent customer service seems to no longer exist it was refreshing to find such a knowledgeable and helpful person to assist me in bringing back my 2010 GT! Thank you Jeremy and thank you Palm Springs Ford. I will be back!!!
I knew what I wanted and what I was willing to pay.
I knew what I wanted and what I was willing to pay. Clarence worked hard to get the deal done and within a short time I drove home in a shiny new Ford Escape EV hybrid.
I was very impressed entering the showroom.
I was very impressed entering the showroom. I was immediately greeted by an associate who introduced me to my sales person. The friendly atmosphere helped ease the tension usually associated while shopping for a new car.
The service was prompt and friendly and topped off with a
The service was prompt and friendly and topped off with a courtesy car wash. I would and have recommended it to friends. George puts a little fun into being service rep. See ya in 5000 mi. Dick
Took my van in for recall items.
Took my van in for recall items. They keep it for 2 days and no action. Picked it up and was told I'd be called for repair the following Friday. No call. I called and left a message twice with no return call. Finally called again and got a response. Work is scheduled for this coming Wednesday, we'll see if they can make it happen.
Very efficient and helpful tell you how long it will take
Very efficient and helpful tell you how long it will take and get it done in that time