Palm Springs Motors

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
2412 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 17, 2019

    I gave a check for above the amount of the purchase price. Billy Hayes the finance manager has promised me serval times to have my refund check sent out... to me in a week. It’s been 2 months and 13 phone calls and several messages left and have yet to get back to me. Absolutely terrible communication after sale.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 2, 2019

    Disgusting human beings. Will try to sell you a car for way above the MSRP. They have no problem with looking you in the eye and lying to you about why... vehicle is overpriced.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for reaching out. We take our customers' comments seriously, so we would appreciate the opportunity to speak with you regarding this ...matter. Please contact us at (760) 328-2102 if you're willing to discuss your experience in further detail. We hope to hear from you soon.

  • 5.0 out of 5
    December 21, 2018

    I cannot confirm if issue fixed. It is an issue that happens on and off. At least they did find an issue and fixed it. Now I am waiting to make sure... total issue fixed. I appreciate the service department efforts to find the issue.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback. If you have any additional needs or questions, we will be more than happy to assist you...! Safe travels!

  • 5.0 out of 5
    December 18, 2018

    Lincoln MKX is a great value for its price point. It is now known as Nautilus.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for leaving such a great review and high star rating. Thank you so much for choosing Palm Springs Ford-Lincoln as your first choice f...or service!

  • 5.0 out of 5
    December 18, 2018

    Service department and service advisor was great. 10 speed automatic transmission is still a disappointment with its rough shifts and odd noises. Dealership... loaded an updated software to take care of the issue. It helped only a little. $60,000 vehicle with 3000 miles on it should run like a dream.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kevin, thank you for leaving such a great review and high star rating. If you have any additional questions about your vehicle, we will be more than h...appy to assist you! Safe travels!

  • 5.0 out of 5
    December 17, 2018

    I enjoy the quick, effective yet friendly customer service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ricardo, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    December 17, 2018

    They replaced a defective battery which I had purchased here

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jerry, we appreciate your feedback of our Staff's outstanding service! Thank you again for choosing Palm Springs Ford-Lincoln, and we hope to see you ...again soon!

  • 3.0 out of 5
    October 22, 2018

    They did go above and beyond to fix the issues I had, but they seem so unorganized and scattered. The head girl in service finally started to put it all... together. I was disappointed that my car came back to me very filthy, I believe it set outside the ten days they had it. They were to call me as the driver was bringing my car to me (over a 2 hr drive) but he just showed up. They were to call me the next day...that didn’t happen either...

    3.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 26, 2018

    My experience was great my sales rep name is Tyler young guy I think he’s like 22 years old but as son as I walked in the building he made me feel like... I was apart of Mazda family great guy great customer service Mazda became my family for ever

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 5.0 out of 5
    May 25, 2018

    Very good experience. Ron Young and Scott were very helpful. Will use them again

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a good experience with us. Please let us know if there is ever anything else... we can do for you! Safe travels!

View More Reviews