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International Auto Outlet

(210 reviews)
Visit International Auto Outlet
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday 12:00pm–5:00pm
(513) 234-5948 (513) 234-5948

Reviews

(210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of International Auto Outlet from DealerRater.

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Could have been worse...

This place is not good. Every vehicle we saw and test drove had significant mechanical problems. All the mechanics said they could be fixed. From bad brakes, leaking fluids, cracked windows, touch up paint over rust, broken tail lights, etc. Luckily we saw these consistent problems before we made a tremendous mistake and bought a car there. Should have read the other reviews before going there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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No reply to inquiry after 2+ wks.

I sent in an inquiry regarding a car that was on International Auto Outlet website & Cars.com for at least 18 mos. and asked if there was something wrong with it that wasn't disclosed in the description. Why else would an attractive red sports car languish for so long without being sold? No response after more than 2 wks.----I was disappointed !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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One of a kind

I had already given International Auto Outlet a 5 star rating in an earlier post, but now I wish that I could give them a ten star rating. After I got my car I notice a small oil leak on the ground. I called my salesman, Andy. He told me not to worry, just bring it in and it would be taken care of. I brought my car in and their service center went over the car and replaced the power steering pump, some gaskets, and some other things that saved me hundreds of dollars. Andy told me that he wanted to make sure that I was satisfied, well I am. I also give the service department xxxxxxfor their quick, efficient service. I have been to many car lots down route 4 and many car lots in Cincinnati and Columbus; they are all the same boring, typical car lots with the same typical salespersons. Andy and International Auto Outlet have no equal in the car business, period.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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HORRIBLE CUSTOMER SERVICE

THE WAIT JUST TO TEST DRIVE WAS 30 MINUTES WHEN I CALLED AHEAD . THE WAIT JUST TO ACTUALLY GET THE CAR WAS ALMOST 2 HOURS. THERE WERE ISSUES WITH THE CAR WHICH NEVER GOT FIXED AFTER 2 DAYS OF WAITING FOR A CAR I ALREADY PUT A DOWN PAYMENT ON. I DIDNT GET THE CAR IN THE END BECAUSE RUSS WAS VERY RUDE TO ME. AND EVERYTIME I WAS TOLD I WOULD GET A CALL BACK I NEVER DID. SO I WENT UP THERE FIRST THING IN THE MORNING AND GOT MY MONEY BACK AND FOUND A CAR CHEAPER NEWER YEAR AND LESS MILES.. I HAD SO MANY READ FLAGS TOTAL WASTE OF TIME

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Beyond the call of duty

I went to International Auto Outlet to buy a used car. I only buy certain Buicks because of the reliability of the 3.8 engine and I saw this beautiful LeSabre that I wanted real bad. I had looked at all of the Buick LeSabres on the internet within 100 miles of here and this one was the best looking Lesabre and the best price for that year model. The car was loaded, including a sunroof. My salesman was Andy, who not only worked with me to get the price lower, but he had everything on the car fixed that wasn't quite perfect to make it perfect before I left that day. I am impressed! This man did everything to make sure that I was happy with the car. I will send people to this car lot with confidence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pleasantly surprised and very satisfied!

After visiting several facilities in search of a car, we stopped in here on a Sunday afternoon. Found a car the had what I was looking for in the price range I could afford. When I was not able to test drive the vehicle the salesman attempted to find another vehicle equivalent. To no avail he agreed to fix the issues with the vehicle I had found. The next day I received a call that it was fixed and ready to drive. After work I arrived to test drive and found that the salesman was true to his word. He fixed the problems and also had other problems fixed. After test driving the vehicle and satisfied with the work completed; I bought the vehicle for the agreed price. They did not charge me for the extra work done to the vehicle and gave me a 3 month warranty at no cost. He also made sure I had enough gas because of the distance I drove (about an hour) to purchase the vehicle. I have never had customer service of this caliber at any other car dealership. I have already recommend them to others. Very satisfied & love my car!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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good customer service..

went to this car lot was greeted by Andy who is a great sales man,i told him what i was trying to spend an what i was looking for, an unlike other car lot i had been to turned my money away, Andy did'nt he worked with me with what i had an put me in the SUV i was looking for..I was very satisfied with the greeting an customer service i received by Andy...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought an 2005 Avalanche off Russ

I originally was buying a 2005 Ford pickup but Russ and the service department discovered a major problem with that vehicle and alerted me to it. I really appreciate their honesty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased a 2008 Civic from Russ...

I really enjoyed working with the team here at International Auto Outlet. They treated me really well.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Selection

Great selection, great customer service, easy to work with, good prices, and easy financing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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