Reviews
Everyone is very knowledgeable and very friendly.
I drive from Pensacola to Crestview to have my vehicle serviced because of the way I am treated. Everyone there is very knowledgeable very friendly and always helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the incredible review. We value the measures that you take, to come all that way, to have your vehicle serviced with us here, at Allen Turner Chevrolet. Mr. Turner extends his passion for customer care and courtesy through his staff. We wish you many more safe miles in your vehicle and we look forward to serving you again.
l arnoldbdago@aol.com
ALLEN TURNER CHEVROLET, What can say but WOW, Ihave dealt with several dealers in my time but never have buying a new auto been so pleasant. The salesman never once tried to put me in something i did'nt want he listened to what i wanted ,took notes and took me right to what i was looking for.ALL I had to do was choose color.No hassels,or pressure just pure understanding of my type of auto and taste..If you are looking for a new ride ALLEN TURNER CHEVROLET needs to be your first stop because it will be the only stop you will make
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a wonderful review! We are thrilled to hear that our customers are enjoying their sales experiences with us here, at Allen Turner Chevrolet. We truly value the opportunity to earn your business. We hope you are enjoying your new vehicle and we all look forward to serving you again for any sales or service needs.
Disappointed
No customer service, nothing showing that they even checked tires, filters, wiper blades, tail lights, brake pads. Just wanted my money. I am used to a lot better service and a detailed report showing condition of my vehicle. I was going to have my wiper blades changed but they didn't even give me a chance to ask about them. I bought my vehicle here and have been coming to you for over 2 years worst experience so far.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We are sorry to hear that your expectations were not met on your appointment date. Our Service Manager, Larry, would like to speak with your regarding your visit. Please feel free to call us anytime at your convenience to help resolve this matter.
They back up their work
Two month old brake replacement - started squealing. Took it back, and they corrected the problem, no charge. They back-up their work, no questions. New pads had glazed, so they ground them down and treated them ... if it happens again, they will replace the pads. Am I happy I had to go back? No, but I'm happy with Allen Turner's people and the way I was treated. Can't see how it's their fault the pads have a manufacturing problem. Thanks, Megan! You made it a good day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the incredible review. We truly value our customers here, at Allen Turner Chevrolet. Thank you for your patience, understanding, and the opportunity to continue to earn your business. We wish you many more safe miles in your vehicle and look forward to serving you again in the future.
2018 Silverado 3500 ltz
Less than an hour and I was out. Brad Hawks is hands down the best I have dealt with in regards to taking care of the customer and ensuring there is a fair and equitable resolution to any concerns. He needs a raise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review , We are so happy to hear you had a great experience with us here at Allen Turner Chevrolet , We hope you enjoy your new vehicle for many years and miles ahead , We would like to welcome you to the Allen Turner Chevrolet family ! We look froward in working with you in the future !
Awesome
Because I never have any problems there!! I drop my car off, they do their magic, & call me when it's ready. I'm so glad that I bought my car here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review , We are so glad to hear you had a great service experience with us and we look forward in working with you in the future !
Unsatisfactory
I may stand corrected, I thought checking the fluids was part of getting my vehicle serviced, so after almost 4 hours to change the oil and rotate tires I was a little upset to discover that my radiator coolant was low and my windshield washer fluid was empty. NOTE that soon as you start vehicle it tells you “windshield washer fluid low” upon further investigation from other people I found out it was a mistake to take my vehicle to Allen Turner Chevrolet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the feedback. Our Service Manager is looking into and will be in contact with you soon. We will also look into our processes here at the dealership. We apologize for the inconveniences.
Fog light installation
Had fog lights wired and programed. Wanted them when I ordered the vehicle, but was told they were not a option. I finally found the part number on line and ordered them through the dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review. We are thrilled to know that Zach was helpful in search for lights for your vehicle. We would like to thank you for the opportunity to serve you and we look forward to serving you again in the future.
Great service and attention from Larry Vickery and Megan.
I purchased a used Chev SUV in Tampa and had it shipped to my daughter that lives near the dealership. Larry did a great job inspecting the vehicle, communicating w me and correcting some mechanical issues. I was very impressed, especially since I did not purchase the car from Allen Turner Chevrolet....will definitely be a repeat customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for the incredible review. We are happy to hear that you had a wonderful service appointment with Larry and Megan here, at Allen Turner Chevrolet. We wish you and your daughter many safe and happy miles in her new car. If you or your family should need any future sales or service needs. Please do not hesitate to call or stop by.
Great.. got the car I wanted
At the end of the day, I got the car I wanted.. I was in there alittle longer than I wanted to be. Also, they said running my credit wouldn't hurt my credit. It did. I now have 3+ more hard inquirys that dropped my score. I have to wait 2 yrs for them to fall off..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback. We are happy to hear that you had a good vehicle buying experience with us here, at Allen Turner Chevrolet. We use several financial institutions to get the best competitive rates to help save our customers money, and in turn it creates what is called a hard inquiry from each institution. Please do not hesitate to call or stop by if you should need anything at all. We, at Allen Turner Chevrolet, would like to congratulate you on the purchase of your new vehicle and we wish you many safe and happy miles to come.