Reviews
Great truck!
Deal was closed quickly! Not a lot of haggling at all. Truck was in great shape and needed repairs were completed. Salesman was great to deal with. Only issue I have is that I expected to receive documentation on the "premium" extended warranty I purchased and have not received anything. The "finance" person was to provide.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Retired
all the people at crossroads were awesome. everything I asked for they worked with me. this was a used F-150 and I found a dent in the tailgate and waiting on a call to get this fixed. Curt the sales manager has great people skills. yes, I would definitely refer friends or family to this locale sincerely, Wayne Byrd
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good dealer
Everyone was very helpful. I like my new Ford Focus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful response to the quality of service our Staff provides, Eileen! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Take care!
Recall Repair, Oil Change and Tire Rotation
Very friendly and knowledgeable. The waiting area is very clean. Was not a hardship to wait for 2 hours at all. The staff seemed very friendly and happy to be doing thier job. The person that helped me was actually whistleing while he worked. Very postive experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Angela! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Fast service
Fast service. Excellent service writer. No waiting
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service staff
Great service experience from Carlyn. She knows me and my vehicles well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Billy! We appreciate your recommendation of our location and we hope to be of service again in the future.
Best crew in town.
Always my first stop for maintenance and repairs or in this case, replacement of a road hazard damaged tire. Chris Rice is my " turn to " guy for everything like that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
0wner
oMrs Issac was a gem. and I'm very Happy. I orderd tires from Mr Waudby .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick Lane at Crossroads Ford f Indian Trail
I have gone to the Quick Lane at Crossroads Ford for several years now. It is in close proximity of my house, and wait times are very short most days. I have never had a bad experience there, and have always had great customer service. With 2 Fords in my family, I expect to be there several times more in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful, Brian! Feel free to stop by if you need any assistance in the future!
Front Brake Replacement
Fair price for services rendered and returned vehicle within a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, George. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!