LaFontaine Ford of Lansing

I trust La Fontaine service department to repair my vehicle. They are so knowledgeable. They have the right parts. They know how to install it correctly. They know how to diagnose problems. Michelle Perry., my service advisor is amazing and helped me through the whole process. Michelle always goes above and beyond and does such an excellent job. A gentleman named Josue, a service advisor as well, was helpful too when I called to set up the service appointment.

Bought a 2005 mustang from their Kia dealer and took 3rd party warranty. First service was "okay" but still had a slight noise (left it to age of car). Second service was NOT so great. Although the diagnosis was no charge based on my insurance policy, they coukd bot 100% even confirm the issue. In addition, while testing they did a test in my emission system that that car should not have had done to where it blew gas back out the fuel neck. Lastly, AND THE MOST CONCERNING, when contacting managers at the dealer they NEVER FOLLOWED UP OR CALLED ME BACK! This crap service has been reported to the 3rd party warranty so I now don't have to go to LaFontaine.

I bought my 2023 F150 in April of 2024. The truck now has 13000 miles on it. It is covered under a bumper to bumper warranty. After 8000 miles, the truck began to have a bad vibration while towing a trailer in 8th gear from 2000 to 3000 rpm. I brought the vehicle into the dealer after telling them that the truck only had the issue when towing the 2000 pound trailer. They could not find a problem so they told me to bring in the trailer to test drive. I brought the trailer in and did a test drive with the transmission tech. He noticed a torque converter shutter after the test drive and recommended the transmission be replaced. The transmission was replaced and I was told there was metal debris in the fluid sample. I towed again the next weekend. Again the truck had a vibration. I called Andrew (the service manager) and spoke to him. He told me I didn’t have to bring the boat in again and that they needed to look at it again. I did as instructed. With my frustration growing, I called Ford customer service. Ford called the La Fontaine service department and the service department said that they couldn’t replicate the problem and that I needed to bring the trailer in. I then called Andrew. Andrew told me that they never saw anything wrong with the truck, they replaced the transmission to make me feel better, made up the story about metal debris to defraud Ford, and implied I am lying about the issue to get a new truck. At the end of the day, I am left with a truck I paid 60k for that I can not comfortably tow with and a dealer unwilling or unable to assist.

LaFontaine ford lansing has always gone the extra mile to work with me, now on my 3rd lease great service and great work by Robert Andrus thanks again Rob

4 trips to get my Pro Master fixed and it is still not working. The van is junk, poor design and engineering. This has totally shut down my work. Rich

being a retired diesel truck mechanic I know what is required to doing the job right the first time and that is what I look for in my owning a pickup truck

First class service in Sales. We are extremely satisfied with the truck and the whole process from the very beginning. Thank you !!

Sierra Sooksri did a great job making the purchase as easy and convenient as possible!

Chad Woodard was very helpful and responded quickly to our questions when purchasing a 2024 Ford Transit 350. Thank you!

Great Service experience. Professionally completed in a timely fashion. Will be beck for the next due maintenance.