LaFontaine Ford of Lansing

We are very pleased with our salesman ( Robert Andrus) and the other dealership personnel. The process the day we picked up the vehicle was very efficient and professional. We have had the Escape for 11 days and we are pleased with it performance. However, one thing concerns us. We have yet to get our registration and our new license plate. Gives us an unsecured feeling when we our on the road. Thank you for a job real done. Sincerely Charles Cooper

Great job and great experience! No wait and got right in! We at Cata really appreciate the workmanship and timely service!

My complain is not with the dealership, but its in-house collision shop. I chose this shop based on LaFontaine’s strong reputation as both a dealership and a repair facility, as well as its affiliation with my car’s brand, Toyota. However, my experience has been extremely disappointing. It has been nearly six weeks since I entrusted my brand new vehicle with less than 2,000 miles to the shop for collision repair following a deer accident, and the experience has been a nightmare. Here are the key issues I've encountered, hopefully this review will inform potential customers to make the right decision when choosing a shop: -Lack of Communication: I received no updates on my car's progress for weeks. I had to call weekly for updates. I left messages when no one picked up, and I never received a return call, until I started making complains about it. -Poor Project Management: No one could clearly explain the delays or provide an accurate timeline for the repairs. One person over the phone actually said quote "we don't give out estimate time for completion because we don't know if we can finish within the time provided." As an engineer, I find this utterly unacceptable. A lack of project management skills is evident in their inability to estimate the time needed for various tasks. -Failed Pick-up Appointments: I visited the shop twice after being notified that my car was ready for pick-up, only to be stood up both times. On the first visit, I couldn't even see my car because the battery was drained (which should have been disconnected during repairs, shows how incompetent their work is), and the hood was crooked. During the second visit, I discovered multiple issues with the repairs, including missing bolts, improper alignment of components, and inadequate finishing. Fender liner plastic had red paint on them, and clearcoat was not applied properly with apparent bubble, glue residue everywhere they touched. I have attached couple photos to show how their "final inspection" does not cover anything. -Unprofessional Management: I spoke with the shop manager, who was rude and dismissive about the situation. When I was offered on some gift card as compensation on first pick up, instead I requested a proper mechanical inspection before picking up my car, he agreed but later admitted that it hadn’t been done. His response was unprofessional, quote "People make mistake, What do you want me to do about it" and it felt as if he did not own up to responsibility for the issues I encountered. I am currently exploring options to change the repair shop through my insurance agency if possible, as I cannot accept this level of service. Additionally, I feel compelled to share my experience to prevent others from facing similar treatment when paying for significant repairs. I want to be clear, I am not seeking compensation; I simply want the service I deserve for the money I’ve paid(over $11,000). I believe it is important for LaFontaine to be aware of how this situation, particularly the manager's behavior, is affecting the reputation of the dealership network.

Adam Pouget very nice and helpful. All staff very nice and friendly. Would highly recommend if looking for a vehicle.

I was looking for a hard to find SUV, after looking online and going to several lots in Lansing I stopped at LaFontaine on Cedar St. where I met Cherlie Barker. She asked me what I was looking for. She was able to find and have delivered the exact car we had been hunting for the same day through their network. Over the next few days She and the rest of the team were able to put a deal together on Mom's 2024 Edge that no one else in the state could match! They all worked together helping one another to get it done. My family was so impressed with our experience and will recommend to anyone. Thank you to everyone at LaFontaine on Cedar St.

had a recall on my 2014 Ford F150, I took it to Lafontaine Ford to have it reprogrammed in the transmission as that was the recall notice was for. After I receive my truck back, it was messing up, shifting up and down and would not go up the hill with how missing. My truck was fine before I took it in for the recall! I took it back to Ford and told them that the program that they installed did not work or it was faulty, they again kept my truck for two hours and looked at it and said they're the program is just fine that the (lead frame, ) new part that l've never heard of, it sits in the middle of the transmission Needed to be replaced. So I spent the $1300 to get the lead frame replaced, and it's doing the exact same thing that it was doing right after I had it programmed. Again, I took it to the Macanic, now my transmission is totally junk. Talking to la Fontaine, and it is all my responsibility. They will charge me $120 to figure out what is wrong with my truck. I called Ford motor company headquarters and they told me that it was my problem, and that I could have them fix it, if I wanted to use their dealership, otherwise you're on your own Somehow, this does not seem right to me. What do you think

Sierra helped us and she was wonderful!!! It was the most seamless experience we’ve ever had buying a vehicle. Thank you so much.

Excellent service!! Adam P put me at ease and was so helpful with EVERYTHING. Thank you so much Alexia was great too!.

The salesman was the best with all of his help. You need to keep Mark and his son on full time!

Appreciate that the dealership delivered my 2024 f150 I was not real happy that it had 320 miles on the odometer.