I reached out to this dealership through their online form as it was after business hours. I briefly laid out what I was looking for, and gave specific... instructions to only contact me by email if they were able to find what I was looking for. I received a reply that they could not find what i was looking for, but wanted to sell me a new model custom ordered. When in all actuality the new model doesn't come with everything I was looking for. I ignored this response as I was busy. Over the course of approximately a months time I received several emails and phone calls even though I specifically asked not to be called. After an inquiry with another dealership didn't work out (about two weeks prior) I decided to reach out to Hillsboro, NH Chrysler again. I wrote a stern yet respectful email to the salesperson who had been calling and emailing me over the past month. In the email I stated that I was some what annoyed with her failure to follow my request, but would be willing to work with her if she could get exactly what I was looking for without playing any games. I sent a link of the exact vehicle I desired which was for sale, but unfortunately across the country. Now here comes the extremely appalling and unethical part. Approximately 15 minutes after I sent that email I began to receive HUNDREDS of phone calls, texts, and emails from other dealerships and services that apparently my information was entered into without my consent. They used areas where it was obvious I would receive the most contacts like Boston, MA. I spoke to the manager who refused to take any responsibility, and was adamant nobody on his sales team used my information to attack me as such. It's possible this may have been a team effort as some of the services I was signed up for had my name misspelled and others did not. If I could give negative stars I would. This dealership would not be recommend by me to my worst enemy. Save your time, money, and sanity and steer clear of this place!
Purchased my Grand Cherokee from this dealership from over 900 miles away. They kept me in the loop while my vehicle was being built and took great care... of me when I flew up to NH to pick it up. Needless to say they have great pricing and fantastic customer service and will only purchase from them in the future.
I was in and out quickly after my service. It was my first time at this dealership and it was great experience.
The excellent quality of automobile service and the representatives at both the service desk and the parts department. Great facility
Professional,,accommodating , dealt with in a timely manner, plenty of options to choose from. Would definitely recommend this dealership and be a repeat... customer!
I loved walking in to the dealership and not feeling any stress or pressure. My entire buying experience was that way. Mike and Ted listened to what I... wanted and worked hard to find the right vehicle for me. I felt like I was talking with old friends rather than people who were trying to sell me a vehicle. I have already told several friends and family to go to Hillsborough Dodge for their next vehicle purchase.
Everybody working together to help my wife & I. The place was very nice, clean,neat, and their vehicles all so clean and polished. Check em out.
Jessica, in service got me in on just a few hours notice saving me time off from my work. All people there are friendly and help full. Makes you want too... be a return customer.
Ted was very helpful with the purchase of my truck. He kept me informed on th progress of my order. I will definitely buy from Hillsboro Dodge again.
Thanks for your outstanding review, Kenneth! I'm very happy to hear that Ted was of such help to you. We strive to provide excellent customer service,... and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Hillsboro Chrysler Dodge Ram Jeep Team
I would say the level of honesty of Mike and Ted. They were up front with pricing and they didn't push me in a direction that I didn't want to go. Mike... spent a lot of time with my wife and answered all her questions. Over all good buying experience.