MINI of Portland

Friendly, quick, and helped to shuttle me to Max. I appreciate the work. Cheers

As always, it was an easy process to get my MINI serviced and the service writers were professional and helpful.

This was the most enjoyable car buying experience I have ever had. My salesperson was exceptional. I was made aware of options but not pressured to buy. I would recommend Mini of Portland to my friends. I love my car.

I called about a question I had about my tires. My question was answered and I was advised I could bring my car in a bit early for service, as it was almost time. The appointment was made so it was convenient for me. My first time in. I realized I could bring my dog with me and just may do that next time. Quick, efficient, friendly service.

Went in to discuss the possibility of adding Paddles shifters to my 2013 MINI JCW. After meeting with the Parts Manager and Service Manager it was decided that MINI of Portland would have to submit the P-UMA to MINI. The parts were ordered same day and Jarid who is my Service Advisor kept me informed of the progress on the parts. All of the parts finally arrived and the service appointment was scheduled to get everything installed on June 18th.

MINI of Portland has always been a fantastic place to go. I have always felt welcomed whenever I've come by for a visit.

Excellent care from our sales professional! My wife and I had many questions on the Mini's and our sales professional answered them all and use humor along the way. We had a great experience and would recommend Mini of Portland to anyone exploring the purchase of a new Mini.

I came into the dealership to purchase a vehicle, took it to my mechanic as agreed, and came back ready to buy after a noise issue was resolved. I emailed bob stating that I would like to buy the car, he acknowledged my email saying that the car would go in for repairs and than be ready within a couple of days for purchase. When I contacted bob again about coming in for paperwork, he stated that the car was sold out from under me on his day off and no further explanation. The dealership stated that since there was no deposit down, they did not hold the car. I can understand this business practice, but bob dropped the ball and did not give me the impression a deposit was needed to hold the car that Even after I emailed him expressing interest in the purchasing the car. The sales manager knew about my interest and did not bother to explain what was going on before selling the car to the interested party. Horrible customer service by the dealership and Bob showed little concern when the topic was brought up taking 2-3 hours to respond to my phone call asking what had happened. Derek never returned my phone call, and Steve when addressed did apologize but offered little compassion throughout the whole transaction. In the end, the car was sold and there was little that they dealership could do to correct their actions taken, but leaving me out during and after the process showed that they are only concerned about the bottom line and not the customer's experience. I will not recommend the dealership when asked where to buy a new or used car and word of mouth is typically the best and cheapest form of advertising. Too bad for them.

Great people, great car, great price! What more can I say?

Went yesterday to consider a mini as my next car and fell in love with the first drive. So many colors and trims to choose from, it was a hard decision and the sales man was especially patient and informative. The negotiation was fair and easy, and the entire process was the smoothest I have ever had a dealership. Would definitely recommend them to any friends.