Reviews
I had been considering over the last few months leaving...
I had been considering over the last few months leaving the BMW brand and making the switch over to Audi. Last evening I pulled out of the Upper Saddle River Jack Daniels Audi lot with my new vehicle (A5 Cabriolet) - which I am beyond thrilled over. I was reluctant to make the brand change without having all of the information I needed to feel comfortable about making the change. The service that I received at Jack Daniels Audi started a couple of months ago with my initial visit... The follow up by the Sales Team with the information that I had requested was always thorough and left me with little to question. In other words, not only was I comfortable with making the brand switch, I eager to make the change having been educated on the Audi A5 (and able to make the appropriate comparisons). Not only do I have a great looking car that performs better than I could have imagined, but it is backed with a great sales experience and service plan moving forward. Thank you to Curtis Aldershof and Joe Atshan for making it a great experience and an easy decision to make. -Meg Benson
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
greg barbagallo is a terrific service mgr. he goes over...
greg barbagallo is a terrific service mgr. he goes over everything that is going to be done to ur car as well as what was actually done in easy to understand language and never rushes you. it's great dealing with him. frank deVita in charge of the audi performance sports of audi is extremely knowledgeable in adding performance upgrades to your audi & is there for you every step of the way. neils jensen in the upper saddle river audi showroom makes buying a car less painful than having root canal. he's someone who really loves what he does and it shows in his very friendly personality. i wouldn't go anywhere else to buy an audi or for service because of these 3 sales people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Associates at Jack Daniels Audi including Dave Kramer...
The Associates at Jack Daniels Audi including Dave Kramer (our sales rep) and Curtis Aldershof, were very knowledgeable about their products and provided some great recommendations. They were very friendly and provided us with many options.The process was very smooth. They took the anxiety out of the car buying process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tal made an extra effort to locate car we wanted. No...
Tal made an extra effort to locate car we wanted. No games or high pressure. Dealership is efficient with the paperwork. Tal is not pushy and covers all details.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My salesman Terry Axel, assisted by Peter Kemp and Arthur...
My salesman Terry Axel, assisted by Peter Kemp and Arthur on the delivery were great. Had the exact car I wanted at the most favorable price with a buying experience that was a pleasure. I'd buy the car again, and I'd be comfortable recommending this this dealer and Terry Axel to anyone shopping an Audi.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terry Axel and the Jack Daniels crew were outstanding!!!...
Terry Axel and the Jack Daniels crew were outstanding!!! He put me into the car of my dreams and we were treated like royalty and can't say enough about our experience, I highly recommend this Dealer!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gary is very experienced, professional, friendly and can...
Gary is very experienced, professional, friendly and can be trusted. No "I am gonna check with my manager". He made our purchase experience very easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome dealership to deal with. I gave Terry the lowest...
Awesome dealership to deal with. I gave Terry the lowest price I shopped for and he beat it hands down. Believe me, I requested and gathered about 5 different quotes. Terry went out of his way to ensure that I got the vehicle I wanted at the price I wanted. Throughout all of our email communications, Terry kept me in the loop about the purchase, and or any issues. He ran into a little hiccup with the initial vehicle of choice, but I found another one that had a better package. Upon delivery, Terry and Arthur treated me with great respect and took the time to show me every aspect about the car making sure I understood every function and feature in the car. The best delivery I every had in my years of car purchases. Even after a year of ownership, Terry continues to communicate out to me, making sure that I'm happy with my purchase. Now that's what I call a dealership who cares about their customers. Thank you guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A bought a Porsche and Mr. Axel was very good. He was...
A bought a Porsche and Mr. Axel was very good. He was very knowledgable. Made me and my family comfortable after a very long ride.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is my third Audi with Jack Daniels, Terry Axel is...
This is my third Audi with Jack Daniels, Terry Axel is the Man and the service is awesome, thank you very much, see you for my next car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car