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Jack Daniels Audi of Paramus

(1,190 reviews)
Visit Jack Daniels Audi of Paramus
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (201) 645-5111 (201) 645-5111
Used (201) 645-4161 (201) 645-4161
Service (201) 645-5098 (201) 645-5098

Reviews

(1,190 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack Daniels Audi of Paramus from DealerRater.

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Wayne was very helpful and a great guy to deal with.I...

Wayne was very helpful and a great guy to deal with.I bought this jeep and I traveled 2 hours to get It he got it all prosessed and got me on the road in a timely manner. Love the jeep! !! Thank you Wayne Anthony

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It was a good experience to have a deal with the...

It was a good experience to have a deal with the salesman, Steve Charatz. He was very kind and professional to talk about the Audi Vehicle with me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently entered a new lease agreement on an Audi A4...

I recently entered a new lease agreement on an Audi A4 from Jack Daniels Motors in Paramus, NJ. Love the car. Thanks to my sales associate, Tal Vander for making the transition from old to new lease seamless and hassle free. Tal took his time to thoroughly walk me through all of my options. Tal - Thank you for checking my company's profile and noticing that they were listed on the Audi - Supplier Program. You did not miss a step in finding me the best deal in addition to the loyalty program! I appreciate you going above and beyond. I felt confident in your willingness to make this transaction feel like it was about me as a consumer and client. You made this lease less of a sales process, and more of a purchase process -- ultimately making it my decision to want to purchase based on your extensive knowledge of the brand and car I was interested in, and what you were able to share with me about my options. Your professionalism and courteousness is exceptional. You made every effort to accommodate my schedule (including volunteering to come in on your day off, so you can deliver my car to me). You were just a pleasure to work with! Dear Mr. Faizi: I would like to commend you on your dealership, and the tremendously wonderful sales associates you employ to deliver my, what always feels like, "special" car. This is my 3rd Audi from your dealership, and dare I say, this last lease purchase tops them all. Tal, Arthur, and Adam get high praises from a very happy client. My thanks to all for making this a pleasant car leasing experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would like to take this opportunity to express my...

I would like to take this opportunity to express my appreciation to Wayne Anthony our salesperson during the purchase of a Used 2007 Audi. Wayne Anthony was very professional and at the same time very personable. Mr. Anthony showed extreme courteous and patience during our purchase and I would highly recommend him to any of my friends and family considering an auto purchase. Wayne Anthony had extensive knowledge of the vehicle we were considering and answered all our questions to the fullest. As an owner of 2 Audi vehicles I was very impressed with Wayne Anthony and would certainly return to the dealership. He is a definite asset to your company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wayne was very knowledgeable about the car and made the...

Wayne was very knowledgeable about the car and made the purchasing experience very pleasant. He handled himself very professionally and was not overbearing in any way, which made me rate my experience as high as I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Working with Wayne Anthony was a great experience! He...

Working with Wayne Anthony was a great experience! He showed me several cars that met my needs, then worked with me to find the best fit. He worked hard to give me the price I needed, and ended up giving me an AMAZING deal. He voluntarily coordinated my insurance transfer to make it easier for me and organized all of the paperwork smoothly. Overall, an extremely enjoyable sales process. Everybody at the dealership worked together to find the right Audi for me at the right price. Everybody I worked with was very knowledgable and very friendly--I felt strongly like they cared about meeting my needs and making me happy. The team was also very passionate about the Audi brand and told me everything I wanted to know about the specific car I was buying, as well as the company in general. Despite normal closing time at 6, the entire team stayed with me until 8:30 to make sure everything was finalized. A representative of the servicing team even returned to the dealership after operating hours just to finalize my car so I could take delivery that night! Finally, despite it being so late, Arthur Nicholson sat with me and spent nearly an hour explaining all of the features to me. He added his personal phone number to my contact list so I could contact him at any time with any questions I had. Overall, a sales team that cares about the customers. I STRONGLY encourage going to this dealer when looking for an Audi (which should always be the case), and working with Wayne Anthony!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall I have to say that this was the best experience I...

Overall I have to say that this was the best experience I have ever had in purchasing a new vehicle. My Sales person was Steve Charatz he is such a kind, honest and hard working individual. I have to share my story because If you are looking for an Audi dealership look no further. I first walked into Audi Jack Daniels in Paramus and the first person I met was Steve Charatz and he greeted me right away and showed me the exact car I was looking for. At the time of negotiation Solomon Faizi came forth to assist Steve in making a sell. Although it wasnt an ordinary discussion it felt like a relationship , we talked... I explained my concerns they listened and made sure I had exactly what I wanted. I want to be clear here.. I lease a lot of vehicles and this was the first time I actually felt like someone cared. No one cares in dealerships they only care about making there number and making that sale. Solomon and Steve both work hand in hand and there wasnt any doubt about what I was getting. I received exactly what I was looking for and more. and the cost was fair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We had a wonderful experience with Terry. This dealership...

We had a wonderful experience with Terry. This dealership is a no-pressure, customer friendly operation. The management structure impressed me as well. Each person has an expertise, making the process from test drive, through purchase, to our pick up (at which we were given a thorough demonstration of all the amazing features of the car), seamless. We have had our S4 for over a month now and I love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Staff were all pleasant, welcoming but low key. Mr. Costa...

Staff were all pleasant, welcoming but low key. Mr. Costa was unobtrusive; asked if we wanted something to drink; casually agreed to have me test drive a car even though it was almost closing time; it was our first time there and did not appear to be interested in buying a car. Mr Costa provided all the information we asked about the car and even added relevant information we did not think about. Mr. Costa offered a price for the car we wanted within the quoted price in the internet and a great deal on financing with the assistance of his supervisor; all of this was completed quickly and quietly with no sweat. When I called Mr. Costa on his cell phone to inform him about my decision to change the color of the car I picked after forms have been signed and down payment given, his voice remained calm and right there and then over the phone helped me pick the right color for me with an upgrade on the sound system and detail with little change on the price. When I picked up the car everything was in place as promised. Mr. Arthur Nicholson and Mr. Costa patiently introduced me to my new car. This was my first time to buy a luxury car with so many electronic/computer gadgets, I'm a naturally nervous person and my brain shuts down when overwhelmed but it did not happen. They thought me to operate almost everything in my new car until it was dark, I lost track of time; it was fun. The following day, Mr. Fernando Costa called to ask if I got home safely. What a guy! What a dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This is my second CPO Audi from this dealership. They...

This is my second CPO Audi from this dealership. They provide courteous service, hassle-free resolution of any problems, and good after-sales follow-up. I worked with Wayne Anthony Fanciullo and he worked hard to understand my needs, was responsive to questions and worked hard to match my needs with the supply of vehicles. Their service department is equally responsive and has a plentiful supply of loaner cars to minimize personal impact when service is needed. I would definitely recommend Jack Daniels Audi of Paramus to anyone looking to buy in the area and look forward to enjoying my feature packed Audi A-4 Premium Plus for years to come. Paul

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.