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I’ve been doing business with Jack Daniels for nearly 40
I’ve been doing business with Jack Daniels for nearly 40 years. They are the best. Salesman, Jonathan Wein is terrific. Always goes the extra mile.
I just want to say what a pleasure it was having my 2016
I just want to say what a pleasure it was having my 2016 Porsche Cayenne repaired at this dealership. My service adviser was John Casella and he was fantastic. My Car had a DME Failure which the car wouldn't start. John got me in ASAP and even found me a loaner car. The loaner was a 2022 Macan and it was a pleasure to have. The part was on back order and I was able to keep the loaner for 1 1/2 months until my car was repaired. John kept me up to date and always on top of the situation. Was a very great experience even though I was upset the DME failed after only 6 years. Thank you John Casella!
Worst service totally Milton was totally incompetent and
Worst service totally Milton was totally incompetent and rude. I’ve had multiple bad experiences. Going elsewhere from here on out
Worst car dealer experience I have ever had.
Worst car dealer experience I have ever had. Stay away at all cost. Both my wife and I have been driving Porsche cars for the last 10 years. The worst experience I have had at any car dealership was my recent experience at Porsche at Jack Daniels in Upper Saddle River, NJ. It left me absolutely furious. They made a deal with me on a car, played games trying to increase my cost by 35% after the deal was made only for me to figure out that they were playing this game because they actually decided to sell it to someone else. They don’t care about customers and they will lie and do whatever it takes to achieve their goals. This dealership simply cannot be trusted. I received a call from Jack Daniels Porsche with an offer to return my Cayenne SUV twelve months early, reportedly due to lack of inventory. I decided to consider their offer seriously, so reached out to Marc Van Hengst who is a sales guy with whom I worked on my last Panamera lease to get some pricing. They offered me a car that had the features I was looking for that was already in route and would arrive in about a month. I gave them the green light to do the deal. After three days I received a call from the finance manager. He informed me that the monthly price on the car had gone up by 35% over the last three days! Unable to justify an actual answer on why the price had changed so dramatically I decided to bring this matter to the attention of Terrance Taggart, the general manager for the store. This is the list of reasons he gave me to justify the mistake: Sorry the money factor changed. Then followed by: Sorry the sales manager Peter Helou made a mistake when he first calculated the money factor, he was missing a zero. Then followed by: The mistake was all ours but there is nothing I can do to address it. After sitting with Terrance for an hour and him repeatedly trying lie his way out of the situation and “justify” the dramatic increase in cost he could not come up with any rational explanation as to why the monthly lease price went up by 35%. He then proceeded to offer to work out a deal on the car where the price would only go up by 25%. This move was disgusting considering that the car was actually no longer available! I was done with this mess. I asked “Well it sounds like this was all a bait and switch scam and you simply found another customer who was willing to pay more instead of waiting for a car. Is that accurate?” To which I received a vehement “No of course not.“ So out of curiosity I asked if the car was still available. To no surprise of mine, they then admitted that the car was no longer available. I understand that businesses need to make money, but this experience was a joke. It is unacceptable to treat customers like this. Buyer beware, Jack Daniels Porsche of Upper Saddle River does not care about customer loyalty or satisfaction.
Worst staff. Service advisor and manager both very rude...
Worst staff. Service advisor and manager both very rude and unprofessional. Avoid at all cost.
Recently purchased an Executive CPO 2021 Macan S. My...
Recently purchased an Executive CPO 2021 Macan S. My experience with the Jack Daniels Dealership was very pleasant and enjoyable. All personnel, Elvis, Peter, Noah and Gil were friendly, helpful and professional as one would expect from a Porsche dealership. Only negative comment was that I had to wait almost an hour to sign all paperwork when I returned to complete the purchase and pick up my vehicle, even though I had an appointment. I minor inconvenience but marred an almost perfect experience and didn't detract from my 5 star rating. All in all I would highly recommend the Jack Daniels Porsche dealership and salesperson Elvis Marte.
worst service department ever!!
THE WORST SERVICE DEPARTMENT EVER!! THEY JUST TAKE ADVANTAGE OF YOU, THEY ARE RUDE, UNPROFESSIONAL AND COMPLETELY TRY TO RIP YOU OFF WHENEVER THEY CAN...JUST SO UNPROFESSIONAL THEY THINK THEY ARE BETTER THEN YOU... TERRIBLE PLACE...AVOID IT AT ALL COSTS.
WORST SERVICE DEPARTMENT EVER!! THEY JUST TAKE ADVANTAGE...
WORST SERVICE DEPARTMENT EVER!! THEY JUST TAKE ADVANTAGE OF YOU, THEY ARE RUDE, UNPROFESSIONAL AND COMPLETELY TRY TO RIP YOU OFF WHENEVER THEY CAN...JUST SO UNPROFESSIONAL THEY THINK THEY ARE BETTER THEN YOU... TERRIBLE PLACE...AVOID IT AT ALL COSTS.
Six stars not an option? Jonathan Wein was fantastic! Yes...
Six stars not an option? Jonathan Wein was fantastic! Yes - A 991.2 GT3 can sell itself but Jonathan made the process fun and informative. It also helps that he's a car enthusiast and has stories to tell. This car (like most Porsche) is definitely not a "need" and is a "want" and Jonathan understood this. No hard sell. Gave me fair numbers and I had a choice. We noticed a small mark on an otherwise flawless vehicle a couple days before delivery. Jonathan had his team work on it and while it was greatly improved it was still visible on delivery day. Jonathan knowing that this was my first Porsche assured me he would work on it to make it right. I didn't feel a need to get it in writing or renegotiate the deal. Trust is paramount and Jonathan earned it during this process. The team on delivery day was solid and helpful. Answered all my questions on the car. If you are fortunate enough to be in the market for a Porsche, there are plenty of Porsche dealers in the area but this should be your first and last.
Purshased a 2021 911, picked it up on March 12, had a...
Purshased a 2021 911, picked it up on March 12, had a great experience with the staff, Doug and Noah were very professional and helpful on the transaction, hoping for a good weather to enjoy it. Would recommend . Thanks guys 👍