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Hampstead Pre-Owned

(1,513 reviews)
Visit Hampstead Pre-Owned
Sales hours: 10:00am to 8:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 10:00am–8:00pm 9:00am–5:00pm
Tuesday 10:00am–8:00pm 9:00am–5:00pm
Wednesday 10:00am–8:00pm 9:00am–5:00pm
Thursday 10:00am–8:00pm 9:00am–5:00pm
Friday 10:00am–8:00pm 9:00am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
2024 consumer dealer award
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2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

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(410) 702-5115 (410) 702-5115

Inventory

See all 250 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2012.
At Hampstead Pre-Owned, we take pride in delivering exceptional customer service and providing top-quality cars at highly competitive prices. We understand that in today's market, there are many dealerships to choose from. However, not many abide by the golden rule of treating others as they would like to be treated. That is why Hampstead Pre-Owned has received an average rating of 4.8 out of 5 stars based on over 6000 reviews online with Google, Facebook, Autotrader, Cargurus, Cars.com, and CarFax. We sincerely appreciate your consideration in choosing us for your next Used Car, Minivan, SUV, or Truck.

Service center

Phone number (410) 702-5115

Service hours

Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(1,513 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hampstead Pre-Owned from DealerRater.

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I'M HAVING TRUOBLE GETTING THE VEHICLE.

I'M HAVING TRUOBLE GETTING THE VEHICLE.OTHER THAN THAT WE ARE GOOD. JUST GET ME TH VEHICLE.

I'M HAVING TRUOBLE GETTING THE VEHICLE.

I'M HAVING TRUOBLE GETTING THE VEHICLE.OTHER THAN THAT WE ARE GOOD. JUST GET ME TH VEHICLE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Wayne, we're so grateful for your review and appreciate you taking the time to give us a review, We are pleased to inform you that your car is ready and pick it up any time. Please feel free to call me @ 4436054902

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Great dealership with a good sales team!

Great dealership with a good sales team! I was in a pinch and had to buy a car for my son who commutes to college everyday. I was no doubt an easy sale that day and the sales rep Brandon was very knowledgeable and had a great attitude. I would give this a 5 star review but the financing phase of purchasing a vehicle is always little lethargic. I will definitely refer my family and friends to this dealership.

Great dealership with a good sales team!

Great dealership with a good sales team! I was in a pinch and had to buy a car for my son who commutes to college everyday. I was no doubt an easy sale that day and the sales rep Brandon was very knowledgeable and had a great attitude. I would give this a 5 star review but the financing phase of purchasing a vehicle is always little lethargic. I will definitely refer my family and friends to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi David, we're so grateful for your review and appreciate you taking the time to give us a review, We are sorry about the financing phase. Please feel free to call me @ 4436054902

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Great experience.

Great experience. Transparent, honest, and straight to the point. No pressure sales. Highly recommend if you’re looking for a pre-owned.

Great experience.

Great experience. Transparent, honest, and straight to the point. No pressure sales. Highly recommend if you’re looking for a pre-owned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for highlighting our Transparency, Honesty and Being straight to the Point, We appreciate your recommendation and are glad to hear that you had No Pressure while buying the car.

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Excellent service.

Excellent service. From finance to the sales floor they get the job done with no issue. Alan the sales rep did a fantastic job answering all my questions and educating me on what I didn’t know!

Excellent service.

Excellent service. From finance to the sales floor they get the job done with no issue. Alan the sales rep did a fantastic job answering all my questions and educating me on what I didn’t know!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words for us and highlighting Alan's fantastic job answering all your Questions, We appreciate you for taking the time to write this review.

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I called and had a few questions about some vehicles and

I called and had a few questions about some vehicles and Lina Lilly was very helpful! She was very kind and professional! She knew what she was talking about with confidence! I have had the best experience with Ms.Lina Thank you for your patience and attention Ms. Lina. Awesome job!

I called and had a few questions about some vehicles and

I called and had a few questions about some vehicles and Lina Lilly was very helpful! She was very kind and professional! She knew what she was talking about with confidence! I have had the best experience with Ms.Lina Thank you for your patience and attention Ms. Lina. Awesome job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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We worked with Corey.

We worked with Corey. He was very helpful and knowledgeable about the car we looked at, and he helped get us in and out with a newer car. I highly recommend him. Thanks Corey.

We worked with Corey.

We worked with Corey. He was very helpful and knowledgeable about the car we looked at, and he helped get us in and out with a newer car. I highly recommend him. Thanks Corey.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you Sam!

Thank you Sam!! Sam helped us with everything from test driving to explaining everything in detail. Even after our purchase any questions we had were immediately answered. If you are inquiring about a vehicle here definitely ask for Sam!

Thank you Sam!

Thank you Sam!! Sam helped us with everything from test driving to explaining everything in detail. Even after our purchase any questions we had were immediately answered. If you are inquiring about a vehicle here definitely ask for Sam!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This review is quite long, but I strongly encourage

This review is quite long, but I strongly encourage people to read it in its entirety. We went to Hampstead Pre-Owned last year (end of February/early March) and traded in our SUV in order to purchase a 2016 Chevy Cruze. First, we got what we expected for our trade. Next to nothing. We put $3,000.00 down; none of which went towards the purchase price. After that was paid, we were then told that their bank was wanting yet even more of a "down payment." Another $1,400.00 (without looking at the exact paperwork, that's as close to what we remember paying, although it could've been a bit more). A couple of months later, as the weather became warm, we noticed that the air conditioner was not working. We called the service department, explained what was going on with the car, and was told that this particular vehicle has a temperature gauge that controls the AC system, and once the outside temperature reaches a certain degree, it allows the system to kick on. I had never and still have never heard of that. We took it in to have them look at it. They replaced the thermostat and covered the cost, all but around $100 (for labor). Sometime in November, we went to leave for work and the car wouldn't start. We had it jumped, then took it to a local mechanic for a diagnostic test. There was nothing they could find wrong. However, ever since then, even up until this morning, the car doesn't start sometimes. We had to purchase a small battery charging box with jumper cable attachments. That was a few hundred dollars. The air conditioner does not work. Still. I have contacted the dealership and have gotten absolutely no response. I have three children who have been extremely hot this summer. We have been miserable. I have had this car for just over a year and it is the worst one I or my husband have ever had. We have never had such a horrible experience with a dealership before. I truthfully believe something with the air conditioner, especially, and the battery (second) should be done on their behalf. This is a horrible example of customer service and downright basic human decency.

This review is quite long, but I strongly encourage

This review is quite long, but I strongly encourage people to read it in its entirety. We went to Hampstead Pre-Owned last year (end of February/early March) and traded in our SUV in order to purchase a 2016 Chevy Cruze. First, we got what we expected for our trade. Next to nothing. We put $3,000.00 down; none of which went towards the purchase price. After that was paid, we were then told that their bank was wanting yet even more of a "down payment." Another $1,400.00 (without looking at the exact paperwork, that's as close to what we remember paying, although it could've been a bit more). A couple of months later, as the weather became warm, we noticed that the air conditioner was not working. We called the service department, explained what was going on with the car, and was told that this particular vehicle has a temperature gauge that controls the AC system, and once the outside temperature reaches a certain degree, it allows the system to kick on. I had never and still have never heard of that. We took it in to have them look at it. They replaced the thermostat and covered the cost, all but around $100 (for labor). Sometime in November, we went to leave for work and the car wouldn't start. We had it jumped, then took it to a local mechanic for a diagnostic test. There was nothing they could find wrong. However, ever since then, even up until this morning, the car doesn't start sometimes. We had to purchase a small battery charging box with jumper cable attachments. That was a few hundred dollars. The air conditioner does not work. Still. I have contacted the dealership and have gotten absolutely no response. I have three children who have been extremely hot this summer. We have been miserable. I have had this car for just over a year and it is the worst one I or my husband have ever had. We have never had such a horrible experience with a dealership before. I truthfully believe something with the air conditioner, especially, and the battery (second) should be done on their behalf. This is a horrible example of customer service and downright basic human decency.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
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I am a widow, and my husband always did the "heavy

I am a widow, and my husband always did the "heavy lifting" when it came to buying new vehicles. Being as it was time to sell the old truck and get a used car at an affordable to me price, my awesome neighbors went with me to assist with the brain work. I must say that this dealership is BUSY, with 13 salespeople on duty when we arrived. I had gone online and found a well-cared for Kia to try out, and Sam made the whole process as painless as possible. I highly recommend making an appointment with Sam. He is a busy guy, but even though we were walk-ins, I did not feel neglected or rushed in any way. This is a woman-friendly dealership, prices are fair, and I could tell that there were repeat customers. That in itself spoke volumes.

I am a widow, and my husband always did the "heavy

I am a widow, and my husband always did the "heavy lifting" when it came to buying new vehicles. Being as it was time to sell the old truck and get a used car at an affordable to me price, my awesome neighbors went with me to assist with the brain work. I must say that this dealership is BUSY, with 13 salespeople on duty when we arrived. I had gone online and found a well-cared for Kia to try out, and Sam made the whole process as painless as possible. I highly recommend making an appointment with Sam. He is a busy guy, but even though we were walk-ins, I did not feel neglected or rushed in any way. This is a woman-friendly dealership, prices are fair, and I could tell that there were repeat customers. That in itself spoke volumes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I’m very happy with my purchase.

I’m very happy with my purchase. I’m in love with my new car! Everyone was friendly. However, Brandon was truly amazing!! He went above and beyond to help me throughout the car buying process. I definitely recommend hampstead preowned ☺️

I’m very happy with my purchase.

I’m very happy with my purchase. I’m in love with my new car! Everyone was friendly. However, Brandon was truly amazing!! He went above and beyond to help me throughout the car buying process. I definitely recommend hampstead preowned ☺️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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