Reviews
Kiran I am so grateful for the amazing service I received today. The employee who notified me to pick up my license plates was extremely helpful. He even went out of his way to install them on my vehicle. Truly exceptional and kind customer service!"
Kiran I am so grateful for the amazing service I received today. The employee who notified me to pick up my license plates was extremely helpful. He even went out of his way to install them on my vehicle. Truly exceptional and kind customer service!"
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
BEWARE: Online prices can be misleading as evidenced by the small print; "**Price does not include tax, tags, registration, $799 Processing Fee (not required by law), and optional HPO certification (not required by law)." However, the so-called 'optional HPO certification' is already done on most vehicles and is no longer 'optional.' Hence, you must pay extra ($1k or more) for the 'optional HPO certification' if you want that car you saw online. Recently arrived vehicles that haven't gone thru the 'optional' certification may actually be optional but that excludes most of the cars on their lot. .This is not a rating for their sales staff.
BEWARE: Online prices can be misleading as evidenced by the small print; "**Price does not include tax, tags, registration, $799 Processing Fee (not required by law), and optional HPO certification (not required by law)." However, the so-called 'optional HPO certification' is already done on most vehicles and is no longer 'optional.' Hence, you must pay extra ($1k or more) for the 'optional HPO certification' if you want that car you saw online. Recently arrived vehicles that haven't gone thru the 'optional' certification may actually be optional but that excludes most of the cars on their lot. .This is not a rating for their sales staff.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service. Lovely car. Friendly and professional staff. Car was clean and would definitely purchase again.
Great service. Lovely car. Friendly and professional staff. Car was clean and would definitely purchase again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I called the dealership the day I found the car online to schedule a test drive, and they confirmed its availability and my appointment time immediately. When I arrived I was immediately greeted by the staff and the car was ready for me to review right away. I received quality, personable, knowledgeable, and no-pressure service from Cole, who was also able to beat my offer for a similar vehicle from another dealership. The dealership has a great selection of vehicles, an exceptional certification process, and I was in-and-out with the keys to my new car in under 90 minutes. While the car is pre-owned, the value added by the dealership makes it feel brand new.
I called the dealership the day I found the car online to schedule a test drive, and they confirmed its availability and my appointment time immediately. When I arrived I was immediately greeted by the staff and the car was ready for me to review right away. I received quality, personable, knowledgeable, and no-pressure service from Cole, who was also able to beat my offer for a similar vehicle from another dealership. The dealership has a great selection of vehicles, an exceptional certification process, and I was in-and-out with the keys to my new car in under 90 minutes. While the car is pre-owned, the value added by the dealership makes it feel brand new.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The dealer has a wide variety of pre-owned vehicles, they are very friendly people and make sure to all your questions. The process is easy and they don't push you to buy.
The dealer has a wide variety of pre-owned vehicles, they are very friendly people and make sure to all your questions. The process is easy and they don't push you to buy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Mo gave me great service, explained everything clearly and helped me out a lot. I am very happy with my new car and would recommend this dealership to anyone.
Mo gave me great service, explained everything clearly and helped me out a lot. I am very happy with my new car and would recommend this dealership to anyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I called the dealership and told them I wanted to test drive a vehicle. When I arrived there, I was greeted and helped very quickly. I test drive 3 cars and when I was ready to purchase one, it went very smoothly. I had financing already from my credit union but it was closed and the finance officer got me the same deal through another credit union, even in Pa. My car was detailed and I took it home the same day. I was called a few days later to see how I liked my car. Heads up to my salesman, Roman and to Kiran, the sales manager for being knowledgeable, polite and explaining everything to me. I will definitely do business with them again.
I called the dealership and told them I wanted to test drive a vehicle. When I arrived there, I was greeted and helped very quickly. I test drive 3 cars and when I was ready to purchase one, it went very smoothly. I had financing already from my credit union but it was closed and the finance officer got me the same deal through another credit union, even in Pa. My car was detailed and I took it home the same day. I was called a few days later to see how I liked my car. Heads up to my salesman, Roman and to Kiran, the sales manager for being knowledgeable, polite and explaining everything to me. I will definitely do business with them again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Tnixon, we thank you so much for taking the time to share such a wonderful review of your experience at Hampstead Pre-Owned! We are thrilled to hear that you found our team to be knowledgeable, professional, and efficient throughout your entire visit. It is our goal to make the car-buying process as seamless as possible, and we are delighted that Roman and Kiran were able to assist you with your financing and get you into your vehicle the same day. We truly appreciate your recommendation and look forward to serving you again in the future!
Expectations were met. The are a professional organization and I would recommend anyone who looking for a car to check out this place
Expectations were met. The are a professional organization and I would recommend anyone who looking for a car to check out this place
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Beware of the added fees. There was an added $3k inspection fee that was not optional but was not included in the listed price. I spoke with Justin and when the OTD was 5k more than I had expected he was really condescending and kept repeating you wanted to pay 15k for a 15k car. the photos show just some of the small things that were missed in this inspection, as well as dry rotted tires, which Justin told me was dirt. After walking away from the sale, Justin had a small tantrum but loudly crumpling my paperwork and throwing it out. As i was leaving someone shouted at me " wait where are you going without your car". I hate car shopping like most people, so hopefully seeing this is helpful if you decide to visit this dealership
Beware of the added fees. There was an added $3k inspection fee that was not optional but was not included in the listed price. I spoke with Justin and when the OTD was 5k more than I had expected he was really condescending and kept repeating you wanted to pay 15k for a 15k car. the photos show just some of the small things that were missed in this inspection, as well as dry rotted tires, which Justin told me was dirt. After walking away from the sale, Justin had a small tantrum but loudly crumpling my paperwork and throwing it out. As i was leaving someone shouted at me " wait where are you going without your car". I hate car shopping like most people, so hopefully seeing this is helpful if you decide to visit this dealership
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your experience. We are truly sorry that your visit left you feeling frustrated and disappointed. We know that buying a vehicle can be stressful enough without feeling like your concerns aren't being heard, and we're sorry that this was your experience with us. We understand how discouraging it can be when the final out-the-door price is different than what you were expecting. While our inspection and reconditioning package is a standard part of every vehicle we sell and it is an Optional product, we recognize that we could have done a better job explaining the pricing and ensuring there were no surprises. We're especially sorry to hear that you felt disrespected during your interactions with our team. Every customer deserves to be treated with courtesy, patience, and professionalism, whether they decide to purchase a vehicle or not. The experience you described is not the impression we want anyone to leave with, and we will be reviewing your feedback with our management team. We genuinely appreciate you taking the time to let us know where we fell short. While we're disappointed we weren't able to earn your business, we're grateful for your feedback and the opportunity to improve. We wish you the very best in finding the right vehicle.
Hampstead preowned is the best dealership I,ve ever worked with. They did a great job and got everything I asked for and got me the best truck I was looking for . Nemo‘s been the best sales associate I’ve ever work with and it’s been great so I would definitely suggest for all friends and family that comes at Hampstead Pre owned used cars
Hampstead preowned is the best dealership I,ve ever worked with. They did a great job and got everything I asked for and got me the best truck I was looking for . Nemo‘s been the best sales associate I’ve ever work with and it’s been great so I would definitely suggest for all friends and family that comes at Hampstead Pre owned used cars
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car