Reviews

4.9 out of 5 4.9
102 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 12, 2018

    Glad I had appt but once signed in everything went smoothly and as expected. Thank you for all you do . The Uber back home is a great help

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 15, 2018

    The Service Dept was prompt, knowledgeable and very courteous. Would differently recommend this Service Dept. Waiting area was clean and their beverage... & snacks were well attended to.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 2, 2018

    All sales and finance personnel were very helpful. This is the second vehicle we have purchased @ Valley Hi Toyots in the past 20 years and are satisfied... with them

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 31, 2018

    Waqas Khan, Kim Vega and Frank where amazing and helpful! The service department was amazing as well !! Basically everything about this dealership was... a wonderful experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 20, 2018

    great service, Sales person very polite, knowable, very informative about the car and service, she really knows the product she selling, I would give her... a AA plus for a sales rep.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    September 17, 2018

    Last month I purchased a truck from Valley-Hi, and the experience was overall pretty decent. After the fact, I found myself testing the features of my... new truck (like anyone would), and one in particular I cannot get to work. A safety feature called steering assist, or something of the like, thats supposed to auto-correct drifting into lanes. I later found out via an e-mail about features, that this is not included. I immediately contacted the salesman, and he admits to unknowingly stating that it does include something it does not. Now, I don't blame him for that as I'm sure its easy to get features mixed up when you're selling numerous cars. However, I do take issue with how it was handled after the fact. I contacted the GM of sales, requesting some sort of compensation for the lie, whether intentional or not, and he seems to sound glad to help me with some other add-on. He says he'd call me right back, then vanishes. I let a few days pass and contact the salesman again to see if he can check in on it, and no response. Any calls to the GM, voicemails left, do not get returned. Last night I e-mailed the head of customer service, and no response yet again. I'm assuming I'll hear some excuse about how someone wasn't working that day, or blah, blah blah. I'm now in touch with a lawyer to see what can be done as misinformation in car sales is a huge no-no. Buyer beware. I'd recommend going down the hill if you really want a Toyota.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    August 7, 2018

    Went in for service and ended upgrading to the new 2018 Camry. It’s truly the most beautiful car I have ever owned. Thanks Gabe for showing me all... the features. He even offered to help me download all my info from my phone. I will be taking him up on that offer

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 25, 2018

    James is the man!!! no high pressure, knowledgeable, spent a lot of time with us, showed us many cars. We went in to buy a used car an d came out with... a new one, right off the showroom floor..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 25, 2018

    Adam was very informative and explained every detail of my new vehicle. Kudos to him! Talk with Adam for a great experience at Valley Hi Toyota! Excellent... customer service!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 13, 2018

    Excelent cust. service and very good buying experience, I'm a returning cust. and I will come back again in the future. Anwar Parvez is the best sales... person I ever know, he very professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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