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the worst service in the Hi desert. Never have they completed anything on time or within the time frame agreed. this is the 5th time they have disappointed us and lied to our faces.
Daniel, have you spoken to someone since this visit?
So far great assistance i can not complain thumbs
Windows are broken out of car... Needs jump an i recommend a tow. Also assistance was on point i had no room to want or beg for anything
Sold car as I was filling out paperwork
DONT WASTE YOUR TIME IF IT'S A FAR DRIVE. THEY WILL SELL IT TO SOMEONE ELSE ONCE YOU GET THERE.We made a solid deal over the phone due to my 100 mile drive, informed them the day of when I was leaving my house, after I left and my ETA, even when I was 15 min away. Showed up to dealership , test drove the car and sat down for paperwork , when the manager "Bobby" informed me that car just sold, then tried to fix the problem with a year older car in not as good condition , the wrong color and it was scratched all over. He tried to get me to pay the same as the one I agreed on , I gave them a price we felt good with . $800 less then what they wanted. He was a firm NO, so we left to drive 100 miles back home. Then had the nerve to call me 20 min after I left to say they would do the price I wanted . I was already 15 miles away and wasted 6 hours of my Saturday. We were fed up with the shady dealing .
My new car
My salesman Julio was super courteous and patient he gave me excellent customer service I will recommend him to my friends and family thank you Julio
Glad I had appt but once signed in everything went smoothly and as expected. Thank you for all you do . The Uber back home is a great help
The Service Dept was prompt, knowledgeable and very courteous. Would differently recommend this Service Dept. Waiting area was clean and their beverage & snacks were well attended to.
Master Sergeant, U. S. Army Retired
All sales and finance personnel were very helpful. This is the second vehicle we have purchased @ Valley Hi Toyots in the past 20 years and are satisfied with them
Waqas Khan, Kim Vega and Frank where amazing and helpful! The service department was amazing as well !! Basically everything about this dealership was a wonderful experience
great service, Sales person very polite, knowable, very informative about the car and service, she really knows the product she selling, I would give her a AA plus for a sales rep.
Last month I purchased a truck from Valley-Hi, and the experience was overall pretty decent. After the fact, I found myself testing the features of my new truck (like anyone would), and one in particular I cannot get to work. A safety feature called steering assist, or something of the like, thats supposed to auto-correct drifting into lanes. I later found out via an e-mail about features, that this is not included. I immediately contacted the salesman, and he admits to unknowingly stating that it does include something it does not. Now, I don't blame him for that as I'm sure its easy to get features mixed up when you're selling numerous cars. However, I do take issue with how it was handled after the fact. I contacted the GM of sales, requesting some sort of compensation for the lie, whether intentional or not, and he seems to sound glad to help me with some other add-on. He says he'd call me right back, then vanishes. I let a few days pass and contact the salesman again to see if he can check in on it, and no response. Any calls to the GM, voicemails left, do not get returned. Last night I e-mailed the head of customer service, and no response yet again. I'm assuming I'll hear some excuse about how someone wasn't working that day, or blah, blah blah. I'm now in touch with a lawyer to see what can be done as misinformation in car sales is a huge no-no. Buyer beware. I'd recommend going down the hill if you really want a Toyota.