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great service, Sales person very polite, knowable, very informative about the car and service, she really knows the product she selling, I would give her... a AA plus for a sales rep.
Last month I purchased a truck from Valley-Hi, and the experience was overall pretty decent. After the fact, I found myself testing the features of my... new truck (like anyone would), and one in particular I cannot get to work. A safety feature called steering assist, or something of the like, thats supposed to auto-correct drifting into lanes. I later found out via an e-mail about features, that this is not included. I immediately contacted the salesman, and he admits to unknowingly stating that it does include something it does not. Now, I don't blame him for that as I'm sure its easy to get features mixed up when you're selling numerous cars. However, I do take issue with how it was handled after the fact. I contacted the GM of sales, requesting some sort of compensation for the lie, whether intentional or not, and he seems to sound glad to help me with some other add-on. He says he'd call me right back, then vanishes. I let a few days pass and contact the salesman again to see if he can check in on it, and no response. Any calls to the GM, voicemails left, do not get returned. Last night I e-mailed the head of customer service, and no response yet again. I'm assuming I'll hear some excuse about how someone wasn't working that day, or blah, blah blah. I'm now in touch with a lawyer to see what can be done as misinformation in car sales is a huge no-no. Buyer beware. I'd recommend going down the hill if you really want a Toyota.
Went in for service and ended upgrading to the new 2018 Camry. It’s truly the most beautiful car I have ever owned. Thanks Gabe for showing me all... the features. He even offered to help me download all my info from my phone. I will be taking him up on that offer
James is the man!!! no high pressure, knowledgeable, spent a lot of time with us, showed us many cars. We went in to buy a used car an d came out with... a new one, right off the showroom floor..
Adam was very informative and explained every detail of my new vehicle. Kudos to him! Talk with Adam for a great experience at Valley Hi Toyota! Excellent... customer service!
Excelent cust. service and very good buying experience, I'm a returning cust. and I will come back again in the future. Anwar Parvez is the best sales... person I ever know, he very professional.
Jackie the service advisor was very nice to deal with. She kept me informed of the progress of my vehicle. The service was done properly and in a timely... manor. Couldn't ask for more, thank you !!
Staff was courteous and helpful in purchasing a new vehicle. Competitive prices and interest rates. Facilities are great with snacks and coffee for the... wait time.
We decided to lease the new Camry but do not live near Victorville. The service we received from Valley Hi was outstanding and they made us feel like family.... Our car was delivered to our home once it was available, an unbelievable service. Thank you Ed, Gabe, Mike and Dalton!
Very happy with the repair service department. We bought both our sons new cars through valley hi and they are treated with kindness and professionalism... by the staff in the service department. It has been a positive learning experience for the boys. Buying a car is stressful in my opinion. I won’t say no stress involved at valley hi..I’ll just say The experiences there have been better than any other place we have purchased a vehicle. We go to valley hi first now. Four cars since 2008