Fritts Ford

Tried for 3 days to contact Don to get my RV in. He's the only one that deals with RV's. Left messages no call back. Finally waited on hold for 20 minutes... to talk to him. He said he was too busy to return my call. Said he had to schedule a mechanic and he would call me back. Another 3 days and I have to wait on hold again. He said August 28 it could be looked at. I get there to drop it off and the first thing he says before looking at it is if it's rodent damage its not covered under warranty. The problem was the blower was defaulted to the defroster. He looks and says he sees no sign of rodent damage. Asked to be called when they knew something. No contact on that day. Called at 8:30 the next morning and had to leave a message. Called back at 3:00 pm and waited 25 minutes on hold to be told it was rodent damage under the battery, he had a repair estimate but needed to add it up. Said he would call me right back. At 4:15 I called and waited on hold for 30 minutes with no answer. Decided to pick it up. Got there and Don said he would get the paperwork closed. While my wife and I were waiting a pick up came in and Don took care of him. It was hot so we stepped inside to wait on the paperwork. Walked into the middle of a conversation between Don and the customer. Don was telling him that they had so many vehicles in for rodent damage. And the reason was that they used to use mineral oil on the vacuum tubing but it evaporated, the hoses dried and cracked resulting in vacuum leaks. They switched to olive oil because it doesn't evaporate but rodents like the taste. I found it strange that ford would use something that attracted rodents but deny warranty coverage for damage caused by rodents. He finally brought my RV up front and told me I didn't have to wait for the paperwork that he would send it to me. That was August 29 and I still don't have the paperwork. He must be too busy. I've never had such a bad experience at any dealership. Customers obviously aren't important enough to get their calls returned. If I have to get my vehicle serviced in the future it most certainly won't be at Fritts.

Great overall experience purchasing my new F-150 Sport. Fell in love with this truck the second I saw it. Was just what I was looking for. I had been... looking for a few weeks, online, different dealers. Salesman Ron Evangelista was a great help. No hard selling. No pressure. Thank you.

They are the best, Great customer service , they take time to listen to your needs . And are very friendly people .

Very easy and no pressure. The entire staff was friendly and made our experience very pleasant.

I Had Transmission oil leak problem that this dealership unable to figured out to fix it right for the first time . I bought a 2016 Ford Explorer, XLT... model from this dealership. I Can't believe it took me to come back three to five times before they 'll be able to figured out which parts failure needs to be corrected. This were the dates when i took my vehicle back to this dealership: 1.) April 18, 2018 2.) April 19, 2018 3.)June 29, 2018- Trans. Tech. not available due to on vacation. 4.) July 10 2018 5.)August 14, 2018 - Finally figured out which parts they need to replace. The Service Manager Kyle Klein was so unprofessional in dealing with me. Never called me as he promised. never returned my calls. I think this guy was just playing games with me and i really do not have time for that. This Trans. oil leak complaint i had is really an easy fix. I've been a Mechanic for 16 years. If Ford Mechanics really know how to fix this vehicle, they should ordered that new trans. dipstick the very first time i had my complaint. I should not be coming back five times wasting my time just for this issue. I don't really know if this dealership know how to fix cars. If this Fritts Ford really want to stay in business, They should hire qualified People starting from Mechanics , Service advisors with good customer service, to Service manager. Well, Since they installed a new trans. dipstick last August 14, 2018. I don't see any trans. oil leak or seepage so far. I hope they finally fix the problem for now. I'm not sure yet. Bottomline of this, I am not really a happy customer of this dealership, except for the Sales Department i will give them a good credit.

Finding out about a design flaw on my 2017 Transit cut off was disheartening. Ford chose to use the cheapest Suspension knowing Thor would be adding weight... that would reach capacity before the consumers personal cargo is irresponsible and inconsiderate and down right sneaky.

I had to drive past our local dealership to Fritts Ford. The reason was because of their determination to get me the best deal and quality service, and... they had the car and truck that I was looking for. The people are great and very helpful, especially when your vehicle needs service. It is quick and done right. They seem to work very hard to make buying and owning a Ford very easy and a pleasant experience.

Great place to get you car or truck repaired. I have had all my cars and my truck repaired and serviced here for the last year and a half and had great... service from the quick lane employees every time.

Everything is explained what will be done.friendly staff. Clean lobby. And shuttle if needed

Great service by fantastic service representatives. I couldn’t have asked for a better experience.