Reviews
Good spot improved service
Real quick with there service glad I went there so convenient for me. People were all working or so appeared to all be busy greeting everyone around great job guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
Moss Bros Jeep
Basel Ghandour did a great job answering all our questions and providing excellent repair service... Basel has always been responsive to our calls and delivers our cars when promised. ..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your time is of value to us Dennis. We truly appreciate your positive review and can't thank you enough for your time. Our staff will be aware of your review. Thank you again, we hope we can help you shortly.
Great customer service
Mike and Javi treated me like family and made the car buying experience amazing. I recommend Moss Bros to anyone looking for a hassle free buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Great Service!
My service advisor, Sara, rates a 12+++ in my book! She is very knowledgeable, personable, thorough in explaining everything being done with my vehicle, and a delight to do business with! It was a good experience for me! Thank you, Sara!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
As the General Manager, I wanted to thank you for not only allowing Moss Bros. CDJR Riverside the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to me if there is ever anything I could assist you with in the future. Thank you. Sincerely, GL Moss
exellente servicio al cliente%100 🌟
El servicio al cliente es exelente me sentí muy cómoda de inmediato el gerente llamo alguien que hablara mi idioma la señorita sara thomas me atendió estupendo hasta me dio una taza de café muy amable a ella le doy muchas estrellas 🌟 😊
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much for coming to visit us and for giving us a five-star review. If there is anything else that we can do for you please let us know. All the best, GL Moss - General Manager
Too expensive
The customer service was great! Happy with that portion of the experience. The price, however, was excessive. $600 for an oil and oil/fuel filter change, seems a bit too much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My name is Keith Donnelly and I am the Service Director here at Moss Bros. CDJR Riverside and I would personally like to get involved with this and see what I can do to help you. Please call me at 951-688-6200 ext. 1279. Thank you and I look forward to speaking with you.
Great setvice
Got my brakes fixed and they found other issues that were covered by the warrant. I appreciate the extra effort
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
Service
I was greeted within 5 minutes of my visit by Asst. Service Manager Gary Wilson. although I did not have an appointment he was able to get my vehicle in right away which I really appreciated. They had my vehicle repaired by early afternoon and had me on my way. excellent service. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
N/A
Everything was great. The guy who helped me was so nice. I just wish you guys would have washed my car. Lol.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They do not honor their advertised prices.
Somebody should do something about this dealership advertising a price that they are not willing to sell the vehicle at. You agree to the price and then they say we cant sell that vehicle at the advertised price. Unreal and a waste of everybody's time.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry for the bad experience occurred to you here at Moss Bros. Could you please send us a private message or call us at 951-688-6200 ext 1122 so our customer service representative could get further information and help you resolve this issue. We would hate to lose a customer. We hope to hear from you soon, thank you.