Capistrano Volkswagen

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Inventory

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Reviews

4.6
(17 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Excellent service

Took my daughters’s Passat in for service, Arlen thought it might take a few days to find the part but was able to locate one and the car was done that day. Excellent service.

5.0

THE BEST DEALERSHIP!!!

Of all the cars we have ever purchased, Niles was the BEST salesman ever. He made our experience a joy! You are lucky to have him! And everyone we met at the dealership was very friendly. Kudos to all at Capistrano Volkswagen!! Eric and Glory Swanson

5.0

Review for my VW JETTA at Capistrano VW abs the gr

Everybody is very nice, friendly, professional, and helpful. I always enjoy my visits to my dealership because of their good work and attention they pay to you.

5.0

They fixed what the other dealer could not

I had an issue with my A/C and made an appointment with another dealer two weeks earlier, only to be told that they couldn’t help me as their diagnostic machine was broken. They also said that there were no recalls on the car. I took it to Capo VW and my A/C was fixed promptly and there was a recall on the car which they took care of as well. I’ll never go back to the other dealer even though is closer to my house. I appreciate Capo VW prompt service and professionalism.

5.0

Great job!

The issue was hard to diagnose but thank goodness they had a master technician! It was under warranty and I had my car back in one day. Smooth process - would highly recommend!

5.0

Above and beyond

A warning light came on, I took my car into Capistrano VW, within minutes I hade a video emailed to me by the technician, replaced my DPF at the 120,000 mile mark under warranty and the 120,000 mile servicing all done with 24 hours

5.0

20K Service

Love this place. Every time we go we get excellent service and a very clean car. I recommend this dealership to anybody. We also purchased our car from Capistrano VW a couple years ago.

5.0

Outstanding service all around!

Ive tried another OC Dealership and they dont come close to the outstanding customer service of Capo VW! All contact with them /Arlen is seamless, they remember me/my cars situation when i call, and have no problem with my numerous questions. I was able to preview the Tiguan loaner until my car was finished. Awesome laid back southern Cali vibe with concierge feel. Will definitely recommend!

Dealer response

We appreciate your awesome review and thank you for sharing your seamless experience with Arlen, he will be pleased to hear! Thank you for the recommendation, see you soon. Kate

5.0

Customer

My car was in for a recall service and they took the time to check over the rest of the car thoroughly. The service tech, Brad, was thorough and courteous.

2.8

Average good

Sales were happy to service you Cars were in good condition but price was high

Read all 17 reviews