Capistrano Volkswagen

Brad is always knowledge about by Toureg TDI which is a complicated car to maintain. He is honest and has the best interest in me as a customer as to the recommendations that need repair. Great customer service. I live in the central coast area- 310 miles away and drive the distance to capo VW becasue your auto techs understand how to maintain the repairs on my car.

Quick easy convenient I was happy how easy and quick the process was and felt helped and attended

He was very knowledgeable and wasn't pushy. Also helpful . After purchasing the car he was still more than helpful answering questions that came up

Everything went great, bought a used car I got a good deal and marcin had great customer service.

The best place on earth! Better than Disney land It's better than sliced bread I'll always come back

Luke, the service advisor was very helpful in understanding my issue with my Jetta. He took the time to email me with updates, arrange a loaner car & & helped with another issue with my interior lights. The service team did an excellent job in diagnosing and solving the problem. I highly recommend Capistrano VW's Service and sale departments.

Sorry attempt at up charging. Took our car in for a 35K service- basically an oil change and a tire rotation. Got a video, followed up by a “critical “ recommendation for more than $5000 worth of work. In checking with another VW dealer, I found out that most of the items weren’t called for replacement/repair for another 20k to 30k miles, and your pricing was double in many of the items. I don’t know if you’ve had a change of ownership or management, but you’ve seen the last of me.

Lack of decent customer service. Inexperienced young kid named Luke Waited over three hours and was told 2 hours. kid had a whatever attitude.

The appointment was not successful because Brad didn’t make the time to do the things that I asked for. He made the appointment at 8am and then said they didn’t have time to get to the car that day so then it waited until the following day to get looked at. Then the video came back with all the things to fix but not the thing I asked to have serviced dealt with. When pushed, when I picked the car up, I wasn’t charged because the thing I asked for was not completed.

James kept me very informed on the status of servicing my car James went over and explained the video from the service dept