Capistrano Volkswagen

I bought my Volkswagen's at Capo BW for the last 16 to 20 years. Brad is one of the reasons I keep coming back. I know I can trust him and what he recommends for my car and the service prices are reasonable.

Great communication and knowledgeable They techs are very thorough and knowledgeable. The advisor was very helpful and understanding

Extraordinarily horrible experience in dealing with this dealership. They don't do anything to remedy their issues as well. There was no other customers there on the last day of the month which should have been a red flag. The issues likely were not communicated with to management which likely part of the problem. They let me know how long they've been doing this which is why they felt they could take advantage of the situation. They had agreed on an incentive before we made the drive and than when it came to purchase, they took it back. If they would've made the smallest effort to make it right, it would not have left such a bad taste in my mouth. They gave us a broken key fob. It did not have hardware included and it did not have a battery. I purchased a new battery and even sent a picture that it was input correctly. This cost me a day of work and having to drive down to show them that it was not working. They did not believe me on the phone. After spending most of the day there and about 3 hours round trip, they did not fix the issue because they thought I put the battery in wrong. I have owned VW's for a very long time and I have used batteries since childhood. I know how to input a battery. They do not offer anything for any sort of inconvenience. They offer gas that I would not have needed if they did the inspection in the first place. Being that we just purchased a new car from them at full asking price, they should have treated us right. All we asked for was an oil change. The sales person said they can not offer anything for their mess up, for the day off work and for the trouble because their service center is inordinately overpriced. I haven't checked their hourly rate, but he said it was around $225 an hour at their service center. I am planning to purchase another car in the next few months and definitely will not be back. I would recommend using any other dealer.

Magnificent service! Special and honorable rating to Mr. Brad Johnson for an outstanding customer care!

Excellent service!!! Quick to send video of car and fixed all issues. Very satisfied with everything

Great, friendly and competent staff. Super helpful. Really appreciated the complimentary Lyft ride home. 10/10 service. Thank you!!

The good news is that there is a lot of inventory on nearly any VW you'd like to buy in Southern California. So, you don't have to make the same mistake we did by going to this dishonest and incompetent dealership. There was no one in this dealership on the last day of the month which should have been a red flag. When we started looking at cars we did our due diligence and contacted 8 different VW dealerships with similar cars at a similar mileage. A couple things made us decide on making the 90 minute drive to Capistrano was that we had already test drove the car we wanted with Chuck Lilly a few weeks prior. He was actually pretty informed on the vehicles and it was a much better experience than when we went back to actually purchase a vehicle. We had contacted multiple dealerships with a similar vehicle and the person I thought was the internet manager at Capistrano agreed to throw in the cost of the RecovR feature on the car. Its something that helps you track down your vehicle if your car is stolen. They lied about this being something that lowers the cost of your insurance. We contacted Mercury, AAA and Geico that all let us know that the RecovR feature does not lower the cost of your insurance in any way. The dealer let us know that even though we made the drive they would not be honoring the deal they offered. When they took back this offer they let us know how many years they had been doing this for. Basically meaning they knew how to take advantage of us. They said they had no haggle pricing which is great for the dealership in getting the most out of their customers, but horrible for the buyer. You will not get the best deal going to a dealership with this policy. Just go to any of the other multitude of dealers in Southern California. Or just order from out of the area. You can get it delivered. While the first sales person named Chuck was informed on the car, everyone else we dealt with seemed to have nothing to add. They cut Chuck out of the deal and the only reason we were dealing with a different guy is because he said he would be able to offer us the cost of the RecovR as an incentive to buy. I asked the manager if we could deal with someone else, but he brushed it off. We did end up purchasing from Capistrano. When we got home, we noticed that the second key they gave us they failed to inspect. It was missing hardware and also missing a battery. I went to buy a battery. I already own a VW and know how to put a battery in the key fob. I let them know this, I sent a picture of the battery and that it was in the correct way. I let them know the key fob was not working. They had me make the drive back down just to bring the key fob to get programmed. I spent half a day there and around 3 1/2 hours of total driving time due to traffic. All they did was confirm that the key fob was defective. This was something I already told them. So, they wouldn't be able to fix it. The only thing they offer for the trouble is a tank of gas. A tank of gas I would not have needed to use if they had given us a working key to begin with. The sales person said they could not offer anything from service because their service center's hourly rate is extraordinarily overpriced. I haven't checked the rate, but he said it was around $225 an hour. Good to know I don't need to use their service center. But, not helpful in offering anything for the trouble. A tank of gas I shouldn't have needed in the first place. All we asked for was an oil change for the trouble. They say they have a smileage guarantee, but there isn't. They smile when they're messing you over. That's for sure.

Steve was amazing and professional. Made my daughter feel important purchasing her first vehicle. Thank you to him!!

SMOOTH AND EASY Greg was very responsive and handled my needs efficiently Professional and personable.

Greg is amazing. Give him a raise. Greg is a very good professional and deserves a raise.