[{"id":211442,"firstName":"Arlen","lastName":"Mack","titleText":"Service Advisor","emailTxt":"amack@capovw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":130,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/42f3d1f539d4.jpg","drDealerId":2686,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":156651,"personPtyId":39138941,"firstName":"Michael","lastName":"Stieber","titleText":"Sales and Leasing Consultant","emailTxt":"mstieber@capovw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/19f845151b78.jpg","drDealerId":2686,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":46059,"personPtyId":39134881,"firstName":"Nick","lastName":"Colucci","titleText":"General Sales Manager","shortBioText":"I came to Capistrano Volkswagen in the fall of 2003 after retiring from a 20 year career in the U.S. Air Force. It's been the perfect second career for me. I love the brand and there's no dealership in the world I'd rather work for than this one.","emailTxt":"ncolucci@capovwmazda.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":10,"combinedEmpReviewCnt":191,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/e7c8fbf08968.jpg","drDealerId":2686,"dealerEmpStartDtUtc":"1062374400","industryStartDtUtc":"1062374400","certifiedEmployee":true,"deptDscrp":"Management"},{"id":305583,"firstName":"Paul","lastName":"Clark","titleText":"Finance Manager","emailTxt":"pclark@capovw.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":120,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/00de2d4c932b.jpg","drDealerId":2686,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":211444,"firstName":"Brad","lastName":"Johnson","titleText":"Service Advisor","emailTxt":"bjohnson@capovw.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":171,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/44cc45d87d1d.jpg","drDealerId":2686,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":244385,"firstName":"Buddy","lastName":"Holguin","titleText":"Sales and Leasing Consultant","emailTxt":"bholguin@capovw.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/57fb20b99241.jpg","drDealerId":2686,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":211446,"firstName":"Fred","lastName":"Evans","titleText":"Service Advisor","emailTxt":"fevans@capovw.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":143,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/1bcef2c2b03c.jpg","drDealerId":2686,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":346261,"personPtyId":39296959,"firstName":"Steve","lastName":"Smith","titleText":"Sales Manager","emailTxt":"ssmith@capovwmazda.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/9e31e09e1698.jpg","drDealerId":2686,"dealerEmpStartDtUtc":"1467331200","certifiedEmployee":true,"deptDscrp":"Management"},{"id":73037,"personPtyId":39135589,"firstName":"Steven","lastName":"Skinner","titleText":"Sales and Leasing Consultant","shortBioText":"Steve has been with Capistrano VW for over 18 years. He grew up with many VW's in his family, and was born with a soccer ball between his feet. He likes to mountain bike and surf too. He's a family type guy with a 20 year old daughter who drives a Jetta, and a dog named Kota.","emailTxt":"sskinner@capovw.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":121,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/f3916bfbbc79.jpg","drDealerId":2686,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":597732,"personPtyId":39146597,"firstName":"AJ","lastName":"Jamshidi","titleText":"Finance Manager","emailTxt":"ajamshidi@capovwmazda.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/06d8bdd38eec.jpg","drDealerId":2686,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"1454284800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":46061,"personPtyId":39537266,"firstName":"Miles","lastName":"Brandon","titleText":"Owner","emailTxt":"mbrandon@capovwmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/d18ac1e932d7.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":512620,"personPtyId":41231525,"firstName":"McCurtis","lastName":"Kelley","titleText":"Sales & Leasing Consultant","emailTxt":"mkelley@capovwmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/1fc72e564b90.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":305587,"firstName":"Norm","lastName":"Faller","titleText":"Service Manager","emailTxt":"nfaller@capovw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/5197853513aa.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":364528,"personPtyId":39148718,"firstName":"JJ","lastName":"Davis","titleText":"Sales & Leasing Consultant","emailTxt":"jdavis@capovwmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/dff15556268c.jpg","drDealerId":2686,"dealerEmpStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":46060,"personPtyId":39134784,"firstName":"Cory","lastName":"Goodman","titleText":"Service Operations Director","emailTxt":"cgoodman@capovw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/bbbee75bc124.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":294927,"firstName":"Kevin","lastName":"Dooris","titleText":"Finance Director","emailTxt":"kdooris@capovw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/8db24e0a346e.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":305598,"firstName":"Darla","lastName":"Alderman","titleText":"Customer Service","emailTxt":"dalderman@capovw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/623029fa6e7e.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":305594,"firstName":"Eric","lastName":"Reed","titleText":"Parts Specialist","emailTxt":"ereed@capovw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/94a84b2a6f5f.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":44666,"personPtyId":39134575,"firstName":"Gary","lastName":"Willenborg","titleText":"General Manager","emailTxt":"gwillenborg@capovw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/c8a6f5948f58.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":580271,"firstName":"Chuck","lastName":"Lilly","titleText":"Sales Associate","emailTxt":"clilly@capovwmazda.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":294925,"firstName":"Joey","lastName":"Robustelli","titleText":"Sales","emailTxt":"jrobustelli@capovwmazda.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/14464e596aec.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":305586,"personPtyId":39167085,"firstName":"Harry","lastName":"Haber","titleText":"Used Car Manager","emailTxt":"hhaber@capovwmazda.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/325b69d15bfb.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":294922,"personPtyId":39144913,"firstName":"Glenn","lastName":"Haylings","titleText":"Parts Director","emailTxt":"ghaylings@capovw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/081a60b7363d.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":305596,"firstName":"Alex","lastName":"Rosales","titleText":"Parts Specialist","emailTxt":"arosales@capovw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/8c2b12ef3a66.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":294923,"personPtyId":39145380,"firstName":"Josh","lastName":"Jaurequi","titleText":"Assistant Parts Manager","emailTxt":"jjaurequi@capovw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2686/employees/a1d8a7fa3ce5.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":605460,"firstName":"Kate","lastName":"Bolstad","titleText":"Assistant Marketing Manager","emailTxt":"kbolstad@capovwmazda.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":597727,"firstName":"Michelle","lastName":"Jaime","titleText":"Marketing Manager","emailTxt":"mjaime@capovwmazda.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2686,"certifiedEmployee":false,"deptDscrp":"Management"}]

Capistrano Volkswagen

4.9 out of 5 4.9
Rectangle 48
Sales 10:00 AM - 7:00 PM
Service Closed

Capistrano Volkswagen Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2005

If you're looking for a automotive store that specializes in Volkswagen, you've come to the right place. Capo VW is an i

...

ndependently owned "Volkswagen Only" store with several unique dealership features. Not only do we have a brand new state-of-the-art Volkswagen showroom, we also have the only showroom in the United States dedicated to Certified Pre-Owned Volkswagens - we have the best pre-owned Volkswagen inventory in Southern California. The Undealer with Smileage Guaranteed. Capo VW also has a 7-Day Exchange policy, if for any reason you don't totally love your car, you can exchange it within one week of a car of equal or greater value!

"Smileage Guaranteed"

Reviews

4.9 out of 5 4.9
1321 lifetime reviews. Includes reviews of Capistrano Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 5, 2020

    My experience at Capistrano VW service I can say was easy, fast and with no issues. I was kept informed about my vehicle all the time. The car was fixed... very fast.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experie...nce here at Capistrano Volkswagen.Kate


    Worked with:
    Nick Colucci

    General Sales Manager

    (4.9) 191 reviews

    Brad Johnson

    Service Advisor

    (4.9) 171 reviews

  • 5.0 out of 5
    August 4, 2020

    My 3rd Tiguan, they delivered what they advertised. They were honest, friendly, straightforward and moved us thru the process quickly. Just the kind... of dealer we all appreciate.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback...!Kate


    Worked with:
    Buddy Holguin

    Sales and Leasing Consultant

    (4.9) 68 reviews

    AJ Jamshidi

    Finance Manager

    (4.7) 28 reviews

  • July 23, 2015

    The purchase Experience of this car was amazing. I stopped by at 3am one night to see vehicle. Test drove it two days later. Applied for loan next day... via email. All info was by phone and email. Drove to dealer 1 week later to sign documents (30min) and drove away. So great... Moe and Steve created an effortless purchase experience. Not only do I recommend them, i will purchase from CapoVW in the future.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 3, 2020

    Great service. Always there with answers and recommendations. Never had I had any surprises that I didn't agree with, nor have I ever felt like I was taken... advantage of.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Jon, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service.... If there is anything we can assist you with in the future, please let us know.Kate


    Worked with:
    Brad Johnson

    Service Advisor

    (4.9) 171 reviews

  • 5.0 out of 5
    July 31, 2020

    Summer of 2019 I went to Capistrano VW to see a used Mercedes ML350. I met Mike who was an awesome car specialist. I did not purchase the ML but while... I was visiting Mike told me about the smaller Atlas that was coming out in 2020, I continued my search and nothing seemed to come together. A few weeks ago on a Saturday night I got an email for another car company and went to see if the Atlas sport had come out, the next day Sunday July 12th 2020 I made the decision to move to an Atlas and made my purchase. Mike was a pleasure to work with and Nick the manager went out of his way to stick to my very ridged goal to purchase and not lease. I could not be happier with my experience and how I was treated, I would highly recommend if you want to be heard and respected. Jim and Luis in service have also been wonderful to work with. I could not be happier

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julie, thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will shar...e your comments with our team, and we hope you enjoy your new Atlas!Kate


    Worked with:
    Michael Stieber

    Sales and Leasing Consultant

    (5.0) 74 reviews

    Nick Colucci

    General Sales Manager

    (4.9) 191 reviews

    Paul Clark

    Finance Manager

    (4.9) 120 reviews

    AJ Jamshidi

    Finance Manager

    (4.7) 28 reviews

  • 4.0 out of 5
    July 30, 2020

    Sometimes I feel like I am a burden. CSR: 'This would be a great job if it weren't for the customers' Mechanics 5,5,5 ???

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback! While we are glad to hear that you were happy with the mechanics' work, we're sorry to learn that customer service wasn't... quite up to par. We will share your comments with the team, and please don't hesitate to reach out to us at customerservice@capovwmazda.com if you would like to discuss this with us directly. Kate

  • 5.0 out of 5
    July 30, 2020

    everyone was polite, courteous, and professional. Joey was very knowledgeable about the cars, friendly, and able to explain all the features. AJ made... buying the car painless with expedience.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dana, thanks for your feedback on your recent visit to Capistrano Volkswagen. I'm glad to hear that we were able to assist you with choosing the perfe...ct vehicle and that you had such a positive experience. We hope you will continue to enjoy your new VW!Kate


    Worked with:
    Nick Colucci

    General Sales Manager

    (4.9) 191 reviews

    AJ Jamshidi

    Finance Manager

    (4.7) 28 reviews

    Joey Robustelli

    Sales

    (4.8) 42 reviews

  • 5.0 out of 5
    July 29, 2020

    very CLEAN & Covid SAFE Environment practiced!...Arlen=friendly, professional& explained procedures. Car was finished early.. always a pleasure.. I bought... my 2014 Jetta Sportwagon here and I love it!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your excellent review! We are so glad that Arlen had the opportunity to work with you, and we are thrilled that you found your e...xperience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else.Kate


    Worked with:
    Arlen Mack

    Service Advisor

    (5.0) 130 reviews

  • 5.0 out of 5
    July 29, 2020

    The staff made for an amazing sales experience. They were professional, friendly, and efficient. I was introduced to the Owner, General Manager, and all... of the people I will be interacting with in the future so I have a face with a name. I could not have had a better experience.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Allen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capis...trano Volkswagen.Kate


    Worked with:
    Nick Colucci

    General Sales Manager

    (4.9) 191 reviews

    Paul Clark

    Finance Manager

    (4.9) 120 reviews

    Steve Smith

    Sales Manager

    (4.9) 65 reviews

    Miles Brandon

    Owner

    (5.0) 16 reviews

  • 5.0 out of 5
    July 28, 2020

    This is my 2nd car from capo and they where/have been extremely helpful both times. I will clearly be in for my 3rd car.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your ex...pectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come!Kate


    Worked with:
    Nick Colucci

    General Sales Manager

    (4.9) 191 reviews

    Buddy Holguin

    Sales and Leasing Consultant

    (4.9) 68 reviews

View More Reviews