Reviews
The dealership staff are very friendly.
The dealership staff are very friendly. It’s a pleasure to work with them. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome experience!
Awesome experience! Buddy is amazing. Knowledgeable, informative, expedient, amiable, no pressure. Can’t believe that I passed by that dealership for decades and never once stopped in!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a pleasant experience at Capo VW.
Always a pleasant experience at Capo VW. The staff is nice, straightforward and easy to communicate with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very nice and polite and went out of their way to make
Very nice and polite and went out of their way to make sure I was happy with everything
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave a review!
It was very easy to schedule things online, they provided
It was very easy to schedule things online, they provided great service and are trustworthy folks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a review!
Great service from a friendly and professional crew.
Great service from a friendly and professional crew. They fixed the problem on the second try due o a very obscure hardware malfunction.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the lovely review!
I wasn’t acknowledged when I arrived for my appointment.
I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service person there, and Brad was alone when I returned to get the car. The dealership seems very understaffed. Had to wait 20 minutes for my car even though it was sitting in the lot 20 feet away. I have been happy there in the past (have purchased 3 cars there) but seems to be going downhill. Brad has been there a long time and is friendly and helpful.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Brian, Thank you for providing us with this insight into your service experience. We would like to apologize for not delivering on the normal level of customer service you expect, and also let you know that we appreciate you bringing this to our attention. Management has been made aware of your feedback and we are making changes to ensure a consistent experience for all of our guests. If you need anything further, or have any further details to provide, please email us at customerservice@capovwmazda.com.
The staffs are well trained efficiently to deal with
The staffs are well trained efficiently to deal with customer easy and peace. Even customer’s animal accompanied gets happy treatment. Keep up the good work Volkwagon Co.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We are always happy when we get animal visitors!
3 weeks to get a transmission replaced on a brand new VW
3 weeks to get a transmission replaced on a brand new VW Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communication, constant delays, lack of urgency in resolving problems.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the experience you had in our service department and would like to do everything we can to make it right. Our service manager, Cory, has reached out to you and left a message to discuss next steps. You can also reach out to us at customerservice@capovwmazda.com.
Very helpful and friendly dealership.
Very helpful and friendly dealership. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful review!