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Capistrano Volkswagen

(1,618 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 10:00am–7:00pm Closed
New (855) 353-6953 (855) 353-6953
Used (855) 353-6950 (855) 353-6950
Service (855) 368-5612 (855) 368-5612

Reviews

(1,618 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capistrano Volkswagen from DealerRater.

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The dealership staff are very friendly.

The dealership staff are very friendly. It’s a pleasure to work with them. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome experience!

Awesome experience! Buddy is amazing. Knowledgeable, informative, expedient, amiable, no pressure. Can’t believe that I passed by that dealership for decades and never once stopped in!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always a pleasant experience at Capo VW.

Always a pleasant experience at Capo VW. The staff is nice, straightforward and easy to communicate with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very nice and polite and went out of their way to make

Very nice and polite and went out of their way to make sure I was happy with everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave a review!

It was very easy to schedule things online, they provided

It was very easy to schedule things online, they provided great service and are trustworthy folks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a review!

Great service from a friendly and professional crew.

Great service from a friendly and professional crew. They fixed the problem on the second try due o a very obscure hardware malfunction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the lovely review!

I wasn’t acknowledged when I arrived for my appointment.

I wasn’t acknowledged when I arrived for my appointment. The person at the desk just sat and typed when I stood in front of her. Finally Brad was free and helped me out. There was only one other service person there, and Brad was alone when I returned to get the car. The dealership seems very understaffed. Had to wait 20 minutes for my car even though it was sitting in the lot 20 feet away. I have been happy there in the past (have purchased 3 cars there) but seems to be going downhill. Brad has been there a long time and is friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Brian, Thank you for providing us with this insight into your service experience. We would like to apologize for not delivering on the normal level of customer service you expect, and also let you know that we appreciate you bringing this to our attention. Management has been made aware of your feedback and we are making changes to ensure a consistent experience for all of our guests. If you need anything further, or have any further details to provide, please email us at customerservice@capovwmazda.com.

The staffs are well trained efficiently to deal with

The staffs are well trained efficiently to deal with customer easy and peace. Even customer’s animal accompanied gets happy treatment. Keep up the good work Volkwagon Co.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are always happy when we get animal visitors!

3 weeks to get a transmission replaced on a brand new VW

3 weeks to get a transmission replaced on a brand new VW Atlas with a loaner car that doesn’t accommodate the needs of my family. Only to have the repaired transmission fail in 2 days again. Poor communication, constant delays, lack of urgency in resolving problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the experience you had in our service department and would like to do everything we can to make it right. Our service manager, Cory, has reached out to you and left a message to discuss next steps. You can also reach out to us at customerservice@capovwmazda.com.

Very helpful and friendly dealership.

Very helpful and friendly dealership. Took care of my needs in a very fair amount of time. I will definitely recommend capo to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review!