Reviews
Fred is 5 star
Loved the video - so impressive to see that. Fred was awesome - so friendly and informative. Whatever they cleaned my touchscreen with is the best ever. No car wash has ever cleaned it that well before. Fred is great - give him a raise!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the 5-star review! Your kind words about Fred are much appreciated and we're so glad to hear that you had a positive service experience. We hope to see you again at Capo VW! Kate
Kinda disappointed this time
We have bought several cars from capo and we love the dealership and have used the service Dept on many occasions. Staff very friendly as always. This time I needed new brakes and I ended up taking it to my mechanic as it was 300$ cheaper. He told me I have an oil leak that the dealer should have seen and my windshield wiper fluid light went off meaning it was never checked. So kinda annoying now I need to bring it in yet again which is another inconvenience with work kids etc. But they did fix my recalls and sunroof.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback! Providing a positive experience is our top priority and it's good to know that your previous visits to Capo VW had better outcomes and that you've found our staff to be friendly. We regret however that your most recent visit with us was unsatisfactory. We appreciate you bringing this to our attention, please do reach out to us at customerservice@capovwmazda.com if you would like to discuss it further. Kate
3rd Purchase / Lease Through Capo VW
This is the 3rd vehicle that we have either purchased or leased through CapoVW. Great team, easy to work with, very flexible and accommodating. Follow up service / maintenance is excellent as well. Highly recommend the team at CapoVW!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of Capo VW! We truly appreciate your great feedback and will share your kind words with the sales team. Thank you for your loyalty and we hope to see you again for your future automotive needs! Kate
Great experience!
Richard was very knowledgeable and helpful when it came to pick out a car. He helped me get exactly what I wanted and did not push for me to get something more that I did not need. Very good experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, it's great to know that you had such a positive experience at Capo VW! Customer satisfaction is our top priority and we're happy to hear that Richard was so helpful to you during the sales process. Please reach out to us if there is anything else we can assist you with, and enjoy your new vehicle! Kate
GREAT Service
The service center was great. Brad was my service advisor & he listened to my concerns, stayed in touch concerning repairs & got the vehicle back to me in a very timely manner. I would use Capo VW for my service needs again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words about Brad, for recommending the service center and for being part of the Capo VW family! Kate
Dead Battery - covered under warranty
Really pleased with recent service visit. Car was serviced quickly and professionally. Work was done thoroughly and car is as good as new. Thank you for taking care of me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bryan! Thanks for your feedback on your recent visit. We are glad to hear that you were serviced quickly and professionally. We hope to see you back again in the future for any additional vehicle maintenance. Kate
Dells customer experience
On time and the cost was exactly as estimated... kept me informed on the progress .... even sent me a video covering the work that was done... The service department was the best I have ever experienced before!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating, we appreciate all of our service customers and are so glad you were sent the video! Kate
Oil change
I made an appointment, showed up and Fred Evans (my service adviser) was waiting for me, took care of me right away and my oil change was done in no time. Thanks for the great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the 5-star review! We're happy to hear that Fred provided you with a positive and efficient service experience and that you left Capistrano Volkswagen a happy customer! We truly appreciate your business and hope to see you again soon - Kate
Chuck Lilly was awesome!
Chuck was awesome. We purchased two Jettas and a Beetle over two days. The information was fair and when I brought up a concern Chuck handled as if it was his own. We felt our concerns were important. I would recommend Chuck Lilly if you want to buy a VW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your experience at Capo VW! We appreciate you trusting us with the purchase of not just one, but three VW's! We will share your wonderful feedback with Chuck and the sales team and hope you will see us again for any future automotive needs. Enjoy your new vehicles - Kate
Excellent as always!
Fred always gives excellent customer service, and I can count on my cars to be treated with care and professionalism. I am always satisfied. Thanks Fred!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the the 5 star review and recommendation. We appreciate your continued loyalty. Thanks for being part of the Capo VW family! Kate