Guaranty Chevrolet

Andrew Atherton was an outstanding service advisor...top notch people skills, professional demeanor, excellent communicator. There was a small glitch in the technician's servicing of the vehicle and Andrew resolved it effectively and immediately. On the sales side, Victor Hernandez was also excellent. He worked hard to get the deal done and managed some glitches along the way. He ordered some missing accessories the car should have had. He's easy to deal with and smart. It was a bit disappointing the car (certified used) had a servicing issue within the first two weeks of ownership, but Guaranty handled everything well.

If you have a recall just forget having Guaranty Chevrolet do the work! Made 3 contacts with service over 6 month period and never got a call back. When I called them and asked (on two occasions) I was told the part was not in (these contacts were 3 months apart). The most recent was a week ago (another 3 months) and the service rep said he would get back to me asap, didn't even get a call back to discuss the recall. I guess they have enough business they can ignore recalls. I have lived local my entire life & this delearship was considered special, obviously that is history...

The issue with my truck was clearly covered under warranty per the warranty manual that came with the truck. The Service Dept initially said it wasn't covered and I'm sure they would have gladly allowed me to pay $1200 for the repair. After almost half an hour of wrangling they finally agreed that it was covered. They did a great job getting the repair done quickly but I was disappointed with the hassle over the warranty coverage.