Guaranty Chevrolet

4.8
(122 reviews)

Reviews

4.8
(122 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
5.0

Good Customer Service

Attention to detail is what I like. I also like my concerns are taken seriously and thoroughly investigated. Mr. Richardo Perez is very professional and helpful. I love the fact that even though my vehicle is old this chevy dealer still has the parts and ability to fix it.

Dealer response

Hello Robert, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Darren Rutledge - GM - darren@occhevy.com

5.0

I wouldn?t shop anywhere else

The whole Guaranty Chevrolet team made buying a new car super easy, very helpful and friendly service. I?m extremely happy with my purchase and would recommend them to everyone looking for a new vehicle.

Dealer response

Hi Mattison, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit! Darren Rutledge - GM - darren@occhevy.com

5.0

My review

Excellent service and very quick! I was totally happy with my experience!

Dealer response

We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care! Darren Rutledge - GM - darren@occhevy.com

5.0

Great experience

I purchased a used 2014 malibu and I had a great experience. The building is also very clean and has a huge showroom. Thank you Guaranty.

Dealer response

Hi Pinel, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Darren Rutledge - GM - darren@occhevy.com

5.0

Bolt EV purvhase

I had the best car purchasing experience. Nancy went above and beyond to make sure I get the car I prefer. Brandon was very nice, helpful, and efficient. 5 stars

Dealer response

Hi Sonja, thank you for also leaving a review on Cars.com! We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1.0

Worst customer service

If i could give less than 1 star i would. My wife an i found a used tahoe online, we were very interested in so i called down there to see if they still had it, someone answered and said they thought so and would call me back to tell me if it was still there. They never called back, that should have been the first clue not to use them. We showed up around 1030am and there was a salesman there to help, he was good and helpful. this so called certified used tahoe had dead battery when we first tried to look at it. as we drove the tahoe the molding by the windows was coming off and the engine had a rough idle in drive. We like the tahoe even though it might have engine problems, it was still covered under gm power train warranty so we said we would buy it if they fixed the issues, they said they would, but who knows how long that could take. Any way after repeated attempts to get the total price for the Tahoe, the salesman said we will talk about it in the finance room. Finally We go into the finance room and he's got all the final pricing done, we told him we never agreed on a purchase price. The financial officer said you didn't do that already? we said we never talked about pricing i was suppose to do that with you, needless to say we were pretty pissed off at this point since its now 330pm. We asked to speak to the manager and were told he was to busy to come talk to us and that was just the price. So we asked again to speak with the manager. We sat there for the manger (joe)when he finally showed up he came in and said basically i have 5 salesman to deal with i don t have time to help you, but im here now what do you want, my wife and i tired to make a deal and willing to buy the problem riddled tahoe, and we were looking for a little compensation for not being able to drive the Tahoe home today, he litterally said the price is what it is and take it or leave it, i really dont care. He was so loud and would hardly let us get a word in. After that my wife and i were shocked the way he was acting. After he left we got up and told told the financial officer we needed a little time to talk about it we will be back in about 5 min so we went outside and discussed it and despite the rude manger we were going to buy it so we went back in and told the financial officer we would move forward with the deal he said im sorry but joe the manager said i have to do the next contract first then we'll get back to you. After that its now 5pm and could not believe that after just 5 min they blew us over, we just could not deal with rude customer service and left. Buyer beware! I will NEVER buy a vehicle from guaranty Chevrolet EVER!

4.8

Guaranty Chevrolet

Brian Lax was able to make buying a new Chevy Volt a very easy process. He had the car prepped, ready for a test drive, and most of the details worked out in advance. Typically dealing with car salesmen is enough to give anybody nightmares for days but Brian took these fears away and we love our new hybrid ride!

5.0

Excellent customer service

Got my new car nine months ago, so far everything has been pretty smooth and I?m very pleased with the customer service. I will recommend to family and friends.

Dealer response

Hi Izzy, we're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Darren Rutledge - GM - darren@occhevy.com

1.0

Bad Serrvice!

They didn't want to change a battery who is still on warranty

Dealer response

Joachim, I am sorry to hear you did not have a pleasant experience with Guaranty Chevrolet. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation. Sincerely, Darren Rutledge- GM - darren@occhevy.com 714-973-1711

1.0

Recall work/service

If you have a recall just forget having Guaranty Chevrolet do the work! Made 3 contacts with service over 6 month period and never got a call back. When I called them and asked (on two occasions) I was told the part was not in (these contacts were 3 months apart). The most recent was a week ago (another 3 months) and the service rep said he would get back to me asap, didn't even get a call back to discuss the recall. I guess they have enough business they can ignore recalls. I have lived local my entire life & this delearship was considered special, obviously that is history...

Dealer response

Hi, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our service department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Darren Rutledge- GM - darren@occhevy.com 714-973-1711

Read all 122 reviews