New 888-375-5595 Dealer Website
Used 888-378-5064 Email Dealer
Service 888-380-7506

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Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 4:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 7:00 PM
Sun 10:00 AM - 6:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed
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Reviews

4.8
Average based on 113 reviews.
  • Service and Sales both excellent !!!!

    Andrew Atherton was an outstanding service advisor...top notch people skills, professional demeanor, excellent communicator. There was a small gli...

    Dealer Response

    Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to Andrew, Victor, and to the...


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    Andrew Atherton was an outstanding service advisor...top notch people skills, professional demeanor, excellent communicator. There was a small glitch in the technician's servicing of the vehicle and Andrew resolved it effectively and immediately. On the sales side, Victor Hernandez was also excellent. He worked hard to get the deal done and managed some glitches along the way. He ordered some missing accessories the car should have had. He's easy to deal with and smart. It was a bit disappointing the car (certified used) had a servicing issue within the first two weeks of ownership, but Guaranty handled everything well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to Andrew, Victor, and to the rest of the staff. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Best Regards, Darren Rutledge - GM - darren@occhevy.com


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  • Recall work/service

    If you have a recall just forget having Guaranty Chevrolet do the work! Made 3 contacts with service over 6 month period and never got a call bac...

    Dealer Response

    Hi, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience tha...


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    If you have a recall just forget having Guaranty Chevrolet do the work! Made 3 contacts with service over 6 month period and never got a call back. When I called them and asked (on two occasions) I was told the part was not in (these contacts were 3 months apart). The most recent was a week ago (another 3 months) and the service rep said he would get back to me asap, didn't even get a call back to discuss the recall. I guess they have enough business they can ignore recalls. I have lived local my entire life & this delearship was considered special, obviously that is history...

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our service department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Darren Rutledge- GM - darren@occhevy.com 714-973-1711


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  • Reluctant to Honor Warranty

    The issue with my truck was clearly covered under warranty per the warranty manual that came with the truck. The Service Dept initially said it wa...

    Dealer Response

    Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharin...


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    The issue with my truck was clearly covered under warranty per the warranty manual that came with the truck. The Service Dept initially said it wasn't covered and I'm sure they would have gladly allowed me to pay $1200 for the repair. After almost half an hour of wrangling they finally agreed that it was covered. They did a great job getting the repair done quickly but I was disappointed with the hassle over the warranty coverage.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Darren Rutledge- GM - darren@occhevy.com 714-973-1711


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Service & Repair

About Our Dealership

Dealer on Cars.com since December 2011

"Find New Roads" and Visit Guaranty Chevrolet to experience the exceptional customer service and stress-free environment at our newly remodeled Santa Ana Chevrolet dealership. As an OC Chevrolet dealer, we have a large selection of new and used Chevy cars, trucks and SUVs. Our store is where a majority of Chevrolet commercials are filmed! To thank our customers, we offer special vehicle deals and discounts every day.

Please allow us help you find your perfect Chevy vehicle.

"The difference is our people! "Find new roads" to Guaranty Chevrolet!"