Tustin Toyota

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
108 lifetime reviews.

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  • 5.0 out of 5
    January 11, 2021

    Tustin Toyota has a first class Service and Parts Department. My Service Advisor, Loren Rogers, admirably represents Tustin Toyota in customer service... and customer care. He is a first class asset to Tustin Toyota.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Fran, we are proud to hear that you were impressed with our service and parts team! We truly appreciate your feedback and we look forward to workin...g with you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

  • 5.0 out of 5
    January 6, 2021

    We weren’t even intending to purchase but we ended up with a new car that we are extremely satisfied with. Tommy Trapp was very knowledgeable, attentive... to our needs and exceeded our expectations as a sales rep.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Jasmine, it's so great to hear that Tommy went the extra mile to make sure you left a satisfied customer! Congrats on your new car and we hope to s...ee you soon! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

  • July 13, 2019

    We got our mini van since 2014 and have been coming here for service and repair. We like that they have special sale and the agent would check each of... the special sale to see if it applies to your visit. My last visit was to see Caesar for a 50k maintenance. He was very detail in explaining what service my van needs and was able to use one of the coupons. After the diagnostics, he told me my front swaybar needed replacement and took the effort to check if the parts was under our extended warranty and also if they were in stock. On Monday he left me a voicemail and also followed up with a phone call. I was happy that he helped save me $1100. I also waited at the facility for my repairs. Keurig coffee was several choices to choose from and complimentary donut. Comfortable chairs and as well as table for customers with laptops. It also has shuttle service but I chose to wait and my car was ready as promised. I highly recommend this dealer for service.

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    Came in for service or repair
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  • 4.0 out of 5
    December 31, 2020

    Good selection of cars, found what worked for me. Service was great. Found a car a day before Christmas and other dealerships were closed. Thank you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    It pleases us to know that you were impressed with our car selection and service. We look forward to hearing from you again! Regards, Mabel Stuntz ...Customer Relations Manager mabel@tustintoyota.com

  • 4.0 out of 5
    December 30, 2020

    FOR TOYOTA TACOMA BED COVER, THERE SHOULD BE AT LIST SOMETHING TO LOOK AT BEFORE TO BUY. THERE SHOULD BE OPTION, i NEED TO BE CLEAR WHAT I AM BUYING.... i CAN NOT GUSS , HOWEVER THE SALE PERSON AL AND MARIO THEY TRY TO HELP. THANK YOU

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are pleased to hear that you had an overall positive visit with us! We hope to see you soon. Regards, Mabel Stuntz Customer Relations Manager m...abel@tustintoyota.com

  • 5.0 out of 5
    December 20, 2020

    I love working with Kevin Gordon from the service team. He’s professional, efficient, and very pleasant to work with. I moved to HB but still drive to... Tustin for my car to get serviced.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Sophia, it truly makes us happy to hear that Kevin always works hard to make sure you leave a happy customer! We can't wait to see you again! Reg...ards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

  • 5.0 out of 5
    December 10, 2020

    Fantastic, honest, and transparent service. The facility is very clean and comfortable, they offer customers excellent wi-fi AND they wash your car for... you! I’ve been a loyal customer since 2009.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Customer satisfaction is our main goal, and it pleases us to hear of your experience! We look forward to working with you again! Regards, Mabel Stun...tz Customer Relations Manager mabel@tustintoyota.com

  • 5.0 out of 5
    December 3, 2020

    your service advisor Jesus is doing an amazing job! awesome customer service and great communication skills. Jesus is on top of his job and knows what... he is doing.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jesus is an outstanding asset to us here and always makes sure our customers go home happy. Thank you for your feedback and we hope to see you again! ... Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

  • 5.0 out of 5
    December 3, 2020

    Sharam was terrific. He stayed past his usual business hours to explain all of our repairs. He was a pleasure to work with. ThAnk you

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    Dealer Response

    Hi Joe, we are pleased to hear that Sharam provided you with a smooth visit! Thank you so much for choosing us and we can't wait to see you again! Re...gards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

  • 5.0 out of 5
    November 29, 2020

    I was able to get a last minute appointment on Saturday to check a warning light. I am very thankful that everything was taken care of quickly and with... quality service. Cruz was great to work with. Thank you.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Rachel, it's great to hear that we got you in and out as soon as possible! We appreciate you taking the time to let us know about your experience a...nd we can't wait to see you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

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