Reviews
Service agent Timothy Rau provided all the information
Service agent Timothy Rau provided all the information that I requested for maintenance of my Prius.
Service agent Timothy Rau provided all the information
Service agent Timothy Rau provided all the information that I requested for maintenance of my Prius.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, We’re thrilled to hear that Timothy was able to assist you with your Prius maintenance. Providing excellent service is our priority, and we appreciate you taking the time to share your experience! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Been going to this dealership for service for over 30
Been going to this dealership for service for over 30 years. Fast, efficient, clean, comprehensive and very customer friendly.
Been going to this dealership for service for over 30
Been going to this dealership for service for over 30 years. Fast, efficient, clean, comprehensive and very customer friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that you always receive the 5-star service that you deserve! We hope to see you back here again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Kevin Gordon is one of the best person I encountered with
Kevin Gordon is one of the best person I encountered with during my visit. Nice work. Thank you.
Kevin Gordon is one of the best person I encountered with
Kevin Gordon is one of the best person I encountered with during my visit. Nice work. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nam, We’re thrilled to hear that Kevin made your visit enjoyable. We appreciate your feedback and hope to see you again soon! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Following up on my May 4th post about salesperson Brandon
Following up on my May 4th post about salesperson Brandon Guo. I am pleased to share that Mr. David Chen, Brandon Guo's manager, contacted me directly the very next day. He offered a sincere apology for how we were treated and truly exceeded expectations in his efforts to regain our trust and compensate for the inconvenience. For anyone considering a car purchase, I wholeheartedly recommend seeking out David Chen at Tustin Toyota. You can expect to be treated with respect and leave feeling confident about your new vehicle. I'm looking forward to working with him again for our next car purchase in December.
Following up on my May 4th post about salesperson Brandon
Following up on my May 4th post about salesperson Brandon Guo. I am pleased to share that Mr. David Chen, Brandon Guo's manager, contacted me directly the very next day. He offered a sincere apology for how we were treated and truly exceeded expectations in his efforts to regain our trust and compensate for the inconvenience. For anyone considering a car purchase, I wholeheartedly recommend seeking out David Chen at Tustin Toyota. You can expect to be treated with respect and leave feeling confident about your new vehicle. I'm looking forward to working with him again for our next car purchase in December.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to update your review. We're happy to see that David helped address your concerns and you're satisfied now. Should you ever have any questions about anything, please let David or us know, and we can't wait to see you here in December for your next purchase. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Outstanding service.
Outstanding service. Kirk Putman worked above and beyond the level of expert. My Prius “Fix” was completed in less time than predicted. And all the job categories were finished perfectly. Kirk, you are the MAN!
Outstanding service.
Outstanding service. Kirk Putman worked above and beyond the level of expert. My Prius “Fix” was completed in less time than predicted. And all the job categories were finished perfectly. Kirk, you are the MAN!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, We're thrilled to hear about your positive experience with Kirk and the quick turnaround on your Prius. Our team always strives for excellence, and it's great to see that reflected in your visit. We appreciate your support! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
A Deeply Disappointing and Unprofessional Experience at
A Deeply Disappointing and Unprofessional Experience at Toyota of Tustin I typically don’t write reviews, but after weeks of frustration and zero follow-through, I feel compelled to share my experience with Toyota of Tustin—particularly for anyone considering this location for service work, especially warranty-related repairs. My 2023 Camry required a moonroof repair that was confirmed to be covered under warranty. From there, everything went downhill. Phase 1: Poor Preparation and Excuses After the repair was approved, I brought my car in. The part had supposedly arrived—yet once I dropped off the vehicle, I was told the part was broken. When I asked why it hadn’t been inspected beforehand, the response I got was, “It was too big of a part to inspect.” That explanation makes little sense and reflects a lack of basic operational checks. Phase 2: Disorganization On my second visit, I arrived promptly at 7:00 AM for my appointment. I waited in my car for 30 minutes with staff walking past me without a single word. It wasn’t until I approached someone that I found the representative, Johnny Min, sitting on a bench. His response? “No one told me you were here.” The level of disorganization was jarring and caused me to be late for work. Phase 3: Incomplete Work After two days, I was told the car was ready and everything had been “carefully checked.” But when I got home, I discovered the entire wind deflector on the moonroof was missing. So much for careful inspection. Phase 4: Dismissive Conduct and No Accountability When I returned, the only respectful interaction I had was with a lot attendant. The manager—who I couldn’t identify by name but had a visible “Be Kind” tattoo—refused to look me in the eye, removed my phone from the vehicle dock without asking, and walked off with my car without explanation. When he and Johnny finally returned, they said a mistake had been made and I’d have to leave the car again. No apology. No accountability. Final Straw: Broken Again, and Still No Follow-Up The next day I was told yet another part had broken during installation. When I eventually picked up the vehicle, I spoke with Edgar (foreman) and Rudy (customer care rep). Both assured me they’d escalate the issue and follow up. It’s now been weeks. Not one person has reached out since. Everyone named here has gone completely radio silent. To top it off, I later found oil sludge beneath the car—further evidence of careless technician work. It makes me wonder what else went unchecked. This wasn’t just a single misstep—it was a pattern of poor communication, disorganization, and lack of basic care. What should’ve been a straightforward warranty repair turned into multiple missed appointments, broken promises, and hours of wasted time. Toyota of Tustin, do better. Warranty customers deserve the same respect and diligence as anyone else. Until leadership takes real ownership of these failures, I cannot recommend this dealership to anyone.
A Deeply Disappointing and Unprofessional Experience at
A Deeply Disappointing and Unprofessional Experience at Toyota of Tustin I typically don’t write reviews, but after weeks of frustration and zero follow-through, I feel compelled to share my experience with Toyota of Tustin—particularly for anyone considering this location for service work, especially warranty-related repairs. My 2023 Camry required a moonroof repair that was confirmed to be covered under warranty. From there, everything went downhill. Phase 1: Poor Preparation and Excuses After the repair was approved, I brought my car in. The part had supposedly arrived—yet once I dropped off the vehicle, I was told the part was broken. When I asked why it hadn’t been inspected beforehand, the response I got was, “It was too big of a part to inspect.” That explanation makes little sense and reflects a lack of basic operational checks. Phase 2: Disorganization On my second visit, I arrived promptly at 7:00 AM for my appointment. I waited in my car for 30 minutes with staff walking past me without a single word. It wasn’t until I approached someone that I found the representative, Johnny Min, sitting on a bench. His response? “No one told me you were here.” The level of disorganization was jarring and caused me to be late for work. Phase 3: Incomplete Work After two days, I was told the car was ready and everything had been “carefully checked.” But when I got home, I discovered the entire wind deflector on the moonroof was missing. So much for careful inspection. Phase 4: Dismissive Conduct and No Accountability When I returned, the only respectful interaction I had was with a lot attendant. The manager—who I couldn’t identify by name but had a visible “Be Kind” tattoo—refused to look me in the eye, removed my phone from the vehicle dock without asking, and walked off with my car without explanation. When he and Johnny finally returned, they said a mistake had been made and I’d have to leave the car again. No apology. No accountability. Final Straw: Broken Again, and Still No Follow-Up The next day I was told yet another part had broken during installation. When I eventually picked up the vehicle, I spoke with Edgar (foreman) and Rudy (customer care rep). Both assured me they’d escalate the issue and follow up. It’s now been weeks. Not one person has reached out since. Everyone named here has gone completely radio silent. To top it off, I later found oil sludge beneath the car—further evidence of careless technician work. It makes me wonder what else went unchecked. This wasn’t just a single misstep—it was a pattern of poor communication, disorganization, and lack of basic care. What should’ve been a straightforward warranty repair turned into multiple missed appointments, broken promises, and hours of wasted time. Toyota of Tustin, do better. Warranty customers deserve the same respect and diligence as anyone else. Until leadership takes real ownership of these failures, I cannot recommend this dealership to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Gustavo, Thank you for taking the time to share your experience. We genuinely regret that your recent visit did not meet your expectations, and we appreciate the opportunity to address your concerns. While we understand the importance of quality control, some issues only reveal themselves at the stage of installation or after installation, and we apologize for the added inconvenience this caused. On June 11, you returned with concerns about a missing piece on the sunroof. During that visit, you also informed us that the drip moldings were coming loose while driving. These moldings are secured with clips that had been removed during the initial sunroof replacement and were not held as securely afterward. To avoid any further issues for you, our Shop Foreman, Rudy, offered to replace the clips entirely rather than attempting another reinstallation of the current parts. We understand how disappointing this entire experience has been. Edgar, our Customer Care Representative, escalated your concerns directly to service management. The individual you identified as a manager is actually a service advisor, and we have spoken with him personally to address your feedback and ensure that your concerns are being taken seriously. We are sorry that, despite our efforts, we were not able to meet your expectations. Please know your feedback is being used constructively as we continue to improve our communication and service processes. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Ordered and Delivered our new vehicle!
Ordered and Delivered our new vehicle! From Cody in Sales, to Anthony in Finance, Tustin Toyota delivered as promised with no xx. Straightforward and True to word. They simply made the process easy and guided us along the way. Highly recommend them if in your area. Thanks so much!
Ordered and Delivered our new vehicle!
Ordered and Delivered our new vehicle! From Cody in Sales, to Anthony in Finance, Tustin Toyota delivered as promised with no xx. Straightforward and True to word. They simply made the process easy and guided us along the way. Highly recommend them if in your area. Thanks so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad to hear about your positive experience with Cody and Anthony. Making the car buying process easy and straightforward is what we aim for. We appreciate your feedback and hope you enjoy your new vehicle! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
I recently purchased a new Tundra 1794, and I couldn’t be
I recently purchased a new Tundra 1794, and I couldn’t be happier with the experience! A huge shoutout to Adam and Mario, you guys did an awesome job. From start to finish, both of you made the process smooth, honest, and enjoyable. Your professionalism and knowledge really stood out, and I felt like I was in great hands the whole time. The entire team at Tustin Toyota was welcoming and helpful. If you’re in the market for a new vehicle and want the best people on your side, do yourself a favor and head down to Tustin. Ask for “The Big Guy” Adam and Mario, they’ll take great care of you just like they did for me. Thanks again, guys! Loving the new Tundra!
I recently purchased a new Tundra 1794, and I couldn’t be
I recently purchased a new Tundra 1794, and I couldn’t be happier with the experience! A huge shoutout to Adam and Mario, you guys did an awesome job. From start to finish, both of you made the process smooth, honest, and enjoyable. Your professionalism and knowledge really stood out, and I felt like I was in great hands the whole time. The entire team at Tustin Toyota was welcoming and helpful. If you’re in the market for a new vehicle and want the best people on your side, do yourself a favor and head down to Tustin. Ask for “The Big Guy” Adam and Mario, they’ll take great care of you just like they did for me. Thanks again, guys! Loving the new Tundra!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Adam and Mario are dedicated to making the car-buying process enjoyable, and we're glad you felt well taken care of. Enjoy your new Tundra, and we hope to see you again soon! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Quick in and out but agent was not honest about extra
Quick in and out but agent was not honest about extra service and lead me to buy more than I need. Watch out for extra service package offers.
Quick in and out but agent was not honest about extra
Quick in and out but agent was not honest about extra service and lead me to buy more than I need. Watch out for extra service package offers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hiep, Thank you for your feedback. We appreciate you taking the time to share your experience. Our responsibility is to inform customers of any services recommended based on manufacturer guidelines or vehicle condition. Ultimately, it is always the customer’s choice to accept or decline any service. We are happy to review any services due prior to your next appointment; however, additional recommendations will only be made once a Multi-Point Inspection is performed. Please feel free to contact me before your next service, and I will connect you with the appropriate person to review any services due at that time. We appreciate your business. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Great service!
Great service! The sales person, Tom and his assistant were very professional, informative and courteous.
Great service!
Great service! The sales person, Tom and his assistant were very professional, informative and courteous.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
James and Karen, thank you for your fantastic review! We're thrilled to hear that Tom and his assistant provided you with exceptional service. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com