Jim Ellis Maserati

This is a response to my original review posted June 16, 2025: Thank you, Adam, for taking the time to respond to my concerns. I want to personally acknowledge that this is the first time we’ve had any direct communication regarding this matter, and I appreciate your engagement. I originally posted my review because I was unable to get a response from anyone, and I would have welcomed the opportunity to discuss this sooner. I still would like to have a constructive conversation to resolve this issue. That said, your response does not address the core issue: why did a Maserati engine with fewer than 20,000 miles completely lock up without warning or any alerts from the vehicle’s CPU? This situation is deeply concerning and raises serious questions about the quality of the engine replacement and the service provided. To provide a clear timeline: I purchased the vehicle in 2020. In 2021, the engine was replaced by Jim Ellis Maserati due to a manufacturer installation error. On March 22, 2025, the vehicle was returned to your service department after the engine locked up completely. As of today, the car has been in your possession for nearly three months, and I still have not received a clear diagnosis or resolution. This is not the first time I’ve experienced poor service from your dealership. My experience has been marked by repeated delays, lack of follow-up, and resistance when I requested contact information for Maserati corporate. I had to initiate every follow-up myself, and even after requesting escalation, I received no further communication. A manager eventually contacted me, but only to inform me that Maserati would not assume responsibility for the failure. It is entirely reasonable to expect that a luxury vehicle engine should not fail after fewer than 20,000 miles, especially when it has been properly maintained. The fact that the car’s CPU gave no warning lights or alerts suggests a deeper mechanical or installation issue. I am not a mechanic, but I know that a properly installed and maintained engine should not catastrophically fail under these conditions. I am requesting documentation to confirm whether the engine installed in 2021 was brand new or rebuilt. I also want to know whether it was installed and broken in according to Maserati’s official procedures. Furthermore, I would like confirmation that your technicians have performed a thorough diagnosis, including removing the cylinder heads, inspecting the head gaskets, checking the pistons and cylinders, and dropping the oil pan to assess the severity and source of the metal shavings. These are basic diagnostic steps, and I have not been informed that any of them have been completed. In addition to the mechanical concerns, I want to address the financial burden this situation has placed on me. I am bicoastal, which explains the low mileage on the vehicle, but I have continued to pay my car note and insurance on a vehicle that has been non-operational since March. You referenced a reimbursement of two months of car payments in 2021, but let me be clear: that was not a goodwill gesture. It was a direct response to the poor communication and service delays I experienced while my car was in your possession for over three months. At the time, the car was new to me, and I was unable to enjoy or use it. I am currently reviewing my options under Georgia’s FBPA, which prohibits unfair or deceptive acts in consumer transactions; including the lack of transparency and potential misrepresentation of the engine’s condition—may fall under this statute. I love my car and want nothing more than to have it back in proper working condition. But I cannot accept being blamed for a failure that appears to stem from either a faulty engine or improper installation. I urge Jim Ellis Maserati take this matter seriously and provide a full, transparent diagnosis and resolution. This is not just about one customer—rather accountability, transparency, and integrity of the Maserati brand.

Extremely Disappointed with Jim Ellis Maserati – Ongoing Engine Issue and Lack of Accountability I typically don’t leave reviews, but my experience with Jim Ellis Maserati has been so frustrating and disappointing that I feel compelled to share it for the benefit of future customers. My vehicle has been in the dealership’s possession since March 22, 2025, due to a locked engine. This engine was replaced by Jim Ellis Maserati just three years ago due to a manufacturer’s faulty installation. Since then, the car has only been driven 20,000 miles and has received routine maintenance. Despite this, I was told the engine had failed due to metal shavings in the oil—with no clear explanation of what caused the failure, only that the engine is now out of warranty. The customer service throughout this ordeal has been unacceptable. I experienced: Minimal communication and lack of follow-up despite repeated outreach. Empty promises that someone would call me back with updates—only to receive a text message instead. Resistance when I asked for Maserati corporate contact information. A manager finally contacted me last month, only to inform me that Maserati would not take any responsibility. I requested that the matter be escalated, but have received no response since—only apologies from dealership staff saying this delay is “not typical” and that corporate would get back to me. It’s now been nearly three months, and I am still without my car, without answers, and without any resolution. The lack of accountability and transparency is deeply disappointing—especially from a brand that markets itself as a symbol of luxury and performance. I strongly urge anyone considering purchasing or servicing a vehicle at Jim Ellis Maserati to think twice. My experience has shown a complete breakdown in customer care, corporate responsibility, and basic communication.

Jeremy Slaughter was helpful and professional. Great customer service and attention to detail made for a wonderful experience.

Jeremy was great to to work with, he made my car purchase easy and without a hitch, my whole experience was nothing but positive. I highly recommend Jeremy and this dealership if looking for a new car.

Jeremy is so easy and nice to work with, he made made car purchase go very smoothly. Would definitely recommend.

I purchased a vehicle from this dealership on April 1 as an out-of-state buyer. I dealt with Jeremy (last name unknown) and Adam Rubin, the sales manager. While the purchase and delivery process was quick, the service immediately declined afterward. The dealership failed to include the temporary license plate with the vehicle, rendering it undrivable. Mr. Rubin promised to send it via overnight FedEx and provide a tracking number—but never did. The package, which was supposed to arrive overnight, was delivered three days later. He also assured me that the dealership would send the title to my state’s DMV within two weeks. That deadline passed with no title. Eventually, Rose Stevenson from the title department contacted me and admitted the title was sent to the wrong address. She told me I’d receive the corrected version within 2–3 days. It has now been four weeks, and I still have no title. My temporary registration is about to expire, and I cannot register the car without the title. I’ve made numerous attempts to contact the dealership—calls, texts, and emails—but have received no response. At this point, I’m left questioning the legitimacy of this business and whether the vehicle I purchased is even properly documented. I will be involving my attorney moving forward. The bottom line is: this dealership may be quick to take your money, but their follow-up service is disorganized, unprofessional, and deeply frustrating.

I had a great experience with Jeremy. Would definitely recommend this dealership to anyone looking for an Alfa Romeo

Jamal always does an excellent job with my service request. He is very customer oriented. Thank you!

The dealership worked with me on pricing, and didn’t try to do any shady add ons at the signing. We are very pleased with them.

Michael Cook was absolutely amazing to work with and was highly professional during my Maserati purchase!!! I was in the process of buying a car. Therefore, I went to several (at least 10) dealerships. Michael was by far the best salesperson I encountered. He did not seem pushy for a sale, which could catalyze an easy interaction exit for me. I did not need a car; therefore, I did not need any extra pushiness for a salesperson (the worst). Our car purchasing interaction lasted about 10 days because of my schedule. My primary request to Michael was to let me know if anyone was considering buying the car because I wanted to avoid braving Atlanta's I-85 and I-285 if I did not have to. Michael called once to tell me someone test-drove the car. No phone calls for no reason because he wanted to get a sale; Michael just seemed genuine. It stayed that way throughout the purchase. Additionally, I wanted to purchase the car late in the evening because my schedule freed up. Michael informed me that he had to ensure the battery was changed because of the Maserati Certifications. I wonder how many salespersons would delay a sale because of something that could have easily gone unnoticed. Furthermore, Michael informed me that he would get the additional key to my vehicle. This may sound insignificant to some, but the fact that he could have let me leave with one key because I did not know about the second key speaks to Michael's transparency. Finally, Michael walked me through the Veteran's tax paperwork and made it seamless. Another thing that may sound insignificant is that I bought a BMW from a BMW dealership in the same proximity as Masarti, and they did not process the Veteran's tax paperwork, and I ended up paying all those taxes on the new BMW. Michael, I salute you and thank you for your service to me and my family!