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I bought a car 3 months ago and I had to come back twice, second time 1000$ repair. Awful. They dont care about customers. Bad service
Thank you for taking the time to provide us with feedback, Jane. I am disappointed to read about the issues with your new car and the level of service... received at your last visit. It is always our goal to provide excellent customer service, and I regret that we missed the mark. I know you invested a substantial amount of time in this process, and I would appreciate the opportunity to make things right. Please contact me directly at 805-988-2320 at your earliest convenience. I hope to hear from you soon. Best, Chris Case, Service Manager
Went to this Toyota dealership as I had heard good things about them as a whole. I was serious and looking to buy within a week. While I was there the... guy that was helping me was nice, but not knowledgeable about the two Toyota’s I was looking at, and told me I could look online for answers to my questions. The right car did not end up being there and when I asked him if he could let me know if they got more inventory in he told me I can look online for new inventory. There was absolutely no follow up and I left feeling like I wasn’t taken seriously. Needless to say I ended up buying at another dealer a few days later. Not a terrible experience but would not be motivated to go back.
Thank you for your review. I am disappointed to read this type of feedback and would like to, first, thank you for sharing your experience with me. I ...would also like to apologize that your visit with us was anything less than exceptional. This is certainly not the kind of experience we hope our guests will walk away with. Please contact me at 805-988-2377 at your earliest convenience, so I can learn more and hopefully restore your faith in us. I look forward to speaking with you soon. Best, Drew Holbrook, General Sales Manager
Overall I had a great experience with Toyota Scion DCH. My sales man Jim was a great guy and very attentive-I had my 1yr and 3yr old children and wife... with me and He kept things moving along as fast as He could-it was busy so I knew we would have to wait a bit, But he gave the kids some toys and they were happy. Jim was super low pressure I could not believe I was in a car dealership! Jim and the Finance folks at DCH had it all togeather.
Took my Camry in for service last minute and Art Garcia took great care of me as always. He always welcomes me with an upbeat attitude, has my car ready... in a timely manner and makes sure to have shuttle service take me home and back without it being a hassle. I would recommend Art Garcia, he has been my service advisor for the past 4 years.
Thank you for your loyalty to DCH Toyota of Oxnard! We sincerely appreciate the opportunity to continually re-earn your business with our dedicated st...aff. We hope to see you again soon!
I walked in and 25 minutes later I walked out without a truck! I had a check in hand and they turned me away without even negotiating! The next day I... went to Ventura Toyota and bought a truck. The salesman was rude and because of that I’ll never shop there again.
Thank you for giving us this feedback. I apologize that your experience was anything less than satisfactory. I would like to learn more about your re...cent visit in hopes to redeem any further issues you may have. At your earliest convenience, please contact me at 805-988-2377. I look forward to hearing from you. Thanks, Drew Holbrook, General Sales Manager
Can't reach anyone to schedule service or to get questions answered regarding warranty. Called the Finance department several times, no answer but was... able to leave two messages. Yet days later, not even one returned call. Emailed twice with no response. Meanwhile, this dealership sold us a car, finding out later that all four tires were too small and definitely not for that car, which eventually forced us to have to replace all tires at our own expense. All of these issues seemed to have now compounded making me realize that the dealership is only trying to make the next sale, and not interested in taking care of existing or prior customers. Perhaps I am taking this all out of proportion, but how would anyone else feel if they can't seem to get anyone on the phone or anyone to call back, not to mention the other issues that we are having with the vehicle.
Mike, thank you for giving us this feedback. I am sorry that your experience was anything less than satisfactory. I would like to hear more about your... recent visit in hopes to redeem any further issues you may have. At your earliest convenience, please contact me at 805-988-2320. I look forward to hearing from you. Sincerely, Chris Case, Service Manager
Avoid to buy any car from this dealer, they kept changing the stories and prices. The sale manager, DREW, was very rude. He tried to get the most of money... out of your pocket. Unfortunately, their cars sit on the market so long...The owner of this dealer should understand how to hire the Sale Manager to run this business. Be careful and stay away from this dealer!
Lisa, thank you for sharing your feedback with us. However, I sincerely apologize for the issues you encountered. I would appreciate the opportunity t...o speak with you personally. Please call me at 805-988-2377 when you are free. I look forward to hearing from you and hopefully restoring your faith in us. Sincerely, Drew Holbrook, General Sales Manager
I just got off the phone with a person named Drew. He said be sure and spell his name right. I told him that I wasn’t happy with the $1400 increase from... last time when I talk to him. I think he called to harass me and let me know that it was $1400 more then when I spoke to their dealership last. Even at that point it was still $3,318 overpriced according to CarGurus. When I ask why are you calling me he said to let you know if still available and did I want to go forward. I told him I need to write a review on this and that’s when he said make sure you spell my name correctly DREW. It is so sad when I see a dealership act like this. I was passed on by a gentleman named Christian.
Bob, thank you for your feedback. We regret that your experience was anything less than exceptional. With that being said, please contact me at 805-98...8-2377 at your convenience if you would like to discuss this further. Thanks, Drew Holbrook, General Sales Manager
Went to look at a used car. They kept changing their story and price while I was there. I felt like they were soooo dishonest... The people their just... want to get as much out of you. This isn’t how a business should be run. They really wasted my time.
Robert, thank you for your review. Our dealership works hard to provide every customer with honest, top-notch service, and we regret that you did not ...experience this. Please call me at 805-988-2377 at your convenience so that I can learn more and hopefully make amends. I hope to hear from you soon. Thanks, Drew Holbrook, General Sales Manager
UNPROFESSIONALISM at Toyota of Oxnard service repairs. TERRIBLE SERVICE!!! Took my van in for a manufacture defect repair and Toyota returned it with... my side door not operable. I do not recommend anyone to take their cars to this place for service. My father and sister were each going to take in their cars for service and I and I told them my experience with Toyota. I let them know if they took their cars in they would regret it. Toyota of Oxnard will not take responsibility for their mistakes. The employees their spoke to me in a unprofessional manner. They accused me of lying regarding the door. They told me that they were not responsible for the door not opening. The bottom-line is that my door was working when I took it in and now it is not. No one at Toyota is willing to assist with correcting this issue. I find this appalling. I will contacting the general manager regarding my issue. The supervisor at Toyota of Oxnard was no help.
Thank you for taking the time to leave this honest review with us, and we are disappointed that you are not satisfied with your visit to our service d...epartment. We take issues such as this very seriously, and would like to do what we can to remedy this situation and regain your trust. No client should have to deal with such an issue, and, if you would like, feel free to contact myself at 805-988-2377 to discuss this further. I would be grateful for the opportunity to amend any outstanding problems. Sincerely, Drew Holbrook, General Sales Manager