DCH Toyota of Oxnard

Reviews

4.5 out of 5 4.5
152 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    September 29, 2018

    I was given incorrect information when purchasing my vehicle and they refused to correct the situation and admit they are wrong when I have proof of them... giving me incorrect information. This has made my whole experience horrible, I’m in the military and this is how they treat the troops by not honoring military exceptions and giving me a hard time because of it?

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the honest feedback about your visit. To learn more about your experience, I would appreciate the opportunity speak with you. Please con...tact me at 805-988-2377 at your convenience so I can learn more and hopefully make amends. I look forward to hearing from you. Sincerely, Drew Holbrook, General Sales Manager

  • 1.0 out of 5
    July 5, 2018

    1st of all I want to thank Evan for trying to help us try to buy a car for my brother in law. Unfortunately salesman Manager Javier and some other guy... name Lalo would not work with us regarding a trade in vehicle. We had money for down-payment. But because of vehicle issues they said they could not take it in. BS We went in the 1st time and like always sales man shows up and trying to show you the cars. We where only interested in one vehicle and Evan help us. Once we told them what we had and wanted Javier and Lalo try to push trying to buy a car the 1st night. We went later day and well once we gave them all the car information on trade-in they back up and more less told us to F*** Off. That nigh Javier acted busy with other customers. Also was ignore by general manager John Hautman. He is no help as much cares less for customers. Went the next day and we talked and try to apologized for not taking the time to talk to us at all. He said hes going to call. Never got a call. Well later that day we decided to take our down-payment and trade-in vehicle somewhere. Unfortunate regarding what the websites says about bringing trade-ins in any conditions its all a lie. They don't care to deal with you. They only care of one thing and is not customer service. Happy I took my business somewhere else. Sorry Toyota Of Oxnard well never see me there again or hear from me.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Miguel, thank you for taking the time to leave this review. However, I am deeply disappointed in the experience you had with us. I would like the chan...ce to speak with you in order to get more information and hopefully restore both your and your brother-in-law's faith in us. Please contact me at 805-988-2377 at your earliest convenience. I look forward to speaking with you soon. Sincerely, Drew Holbrook, General Sales Manager

  • November 11, 2012

    Overall I had a great experience with Toyota Scion DCH. My sales man Jim was a great guy and very attentive-I had my 1yr and 3yr old children and wife... with me and He kept things moving along as fast as He could-it was busy so I knew we would have to wait a bit, But he gave the kids some toys and they were happy. Jim was super low pressure I could not believe I was in a car dealership! Jim and the Finance folks at DCH had it all togeather.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 26, 2018

    I recently took my Yaris iA for a tire rotation and to change filters and Steven did an amazing job. He was very efficient and did a wonderful job taking... care of his customers.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the fantastic review! We're thrilled to hear that Steven treated you to great customer service!

  • 5.0 out of 5
    April 7, 2018

    I went there for the service yesterday morning. People at Toyota of Oxnard are very nice. I got great service there. Thanks to you guys!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are happy to hear everything went well for you Patricia. It will be a pleasure to serve you again next time.

  • 5.0 out of 5
    February 6, 2018

    Reception and information given by the customer service rep was friendly and thourough. Service was completed sooner than the promised time and car was... washed and cleaned. Very positive experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the 5-star review, Jim! We are so glad to hear you had a positive experience!

  • 5.0 out of 5
    December 20, 2017

    I purchased a Toyota Camry Hybrid the sales and service staff were great. The prices are below other dealership and service excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the 5-star review, Siamak! We appreciate your recommendation and look forward to your next visit! Sincerely, John Hautman General Manage...r

  • 5.0 out of 5
    December 16, 2017

    Took my prius in for some work I received not only a great job but a great price service out of this world is you need your car worked on go see Jasmine... she will hook you up.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate the wonderful review, Brennan! We're so glad to hear that Jasmine took good care of you! John Hautman, General Manager

  • 5.0 out of 5
    August 30, 2017

    Bought a used Toyota Corolla from DCH Honda of Oxnard, which was not a very pleasant experience. They were clueless about everything! Only agreed to... buy the car if I could take it to DCH Toyota of Oxnard to have a thorough inspection of the car for $125.00. Mark at Toyota of Oxnard was fantastic. He was able to get the car right in for inspection, and called me within an hour to let me know that the car was in excellent condition--giving me the assurance I needed to go ahead with the purchase. He knew I was in a huge hurry, and made a great effort to get the job taken care of ASAP. Thank you!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Trev, thank you for taking the time to leave us a review! I am sorry you did not have a positive experience with your car buying experience at another... dealership. However, I am thrilled to hear Mark was able to help you at DCH Toyota of Oxnard. We hope to see you for your next maintenance experience. Enjoy your Corolla!

  • 5.0 out of 5
    August 30, 2017

    Bought a used Toyota Corolla from DCH Honda of Oxnard, which was not a very pleasant experience. They were clueless about everything! Only agreed to... buy the car if I could take it to DCH Toyota of Oxnard to have a thorough inspection of the car for $125.00. Mark at Toyota of Oxnard was fantastic. He was able to get the car right in for inspection, and called me within an hour to let me know that the car was in excellent condition--giving me the assurance I needed to go ahead with the purchase. He knew I was in a huge hurry, and made a great effort to get the job taken care of ASAP. Thank you!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Trev, thank you for taking the time to leave us a review! I am sorry that you did not have a positive experience with your car buying experience at an...other dealership. However, I am thrilled to hear that Mark was able to help you at DCH Toyota of Oxnard. We hope to see you for your next maintenance experience. Enjoy your Corolla!

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