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Reviews

Average Ratings

4.8
603 lifetime reviews. Includes reviews of DCH Toyota of Oxnard from DealerRater.com
  • Got a FRS today

    Overall I had a great experience with Toyota Scion DCH. My sales man Jim was a great guy and very attentive-I had my 1yr and 3yr old children and ...


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    Overall I had a great experience with Toyota Scion DCH. My sales man Jim was a great guy and very attentive-I had my 1yr and 3yr old children and wife with me and He kept things moving along as fast as He could-it was busy so I knew we would have to wait a bit, But he gave the kids some toys and they were happy. Jim was super low pressure I could not believe I was in a car dealership! Jim and the Finance folks at DCH had it all togeather.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Toyota Tacoma recall
    April 21, 2017

    Very efficient. Art Garcia is the go to point man! Even though I was hard to get a hold of during my work hours stayed on track with my service ...


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    Very efficient. Art Garcia is the go to point man! Even though I was hard to get a hold of during my work hours stayed on track with my service plus unexpectedly washed my truck. Thanks again!

    Does recommend this dealer
    Came in for service or repair

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  • 90 grand tacoma trd pro
    March 30, 2017

    Good afternoon John Hautman.. i purchased a 2017 toyota tundra trd pro this weekend and traded my 2012 m3 for this truck.. i test drove the truck ...


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    Good afternoon John Hautman.. i purchased a 2017 toyota tundra trd pro this weekend and traded my 2012 m3 for this truck.. i test drove the truck and liked it.... we made a deal which wasnt the best of deals but i was ok with this purchase because i wanted the truck.. i got home and realized after driving it just for a few hours and it was a lil too big for me to live with and would not fit in my garage.. thats "my" fault i admit.... the truck had 22 miles when i bought it.. i returned the next moring and was hoping even though i know theres no cooling off period inwould be able to switch over to the white trd pro tacoma in the show room.. i asked Paul Panz who is a great guy and very helpful sales person so no shame on him... he is the only one i felt that tried to help me in this problem.... i asked Elijah Willis if there is any way that we could do the same deal on the tacoma trd pro as on the tundra.. he said NO.. "no way he will do it" he said its ur truck now and you should have thought of it. I agree for the most part but i didnt want to take my business elsewere.. both trucks were already highly marked up anyways because of the limited pro series witch im ok with.. i said is there anything he couldndo and he said we can trade it in for the tacoma.. we went over numbers and he came back with a ridiculous amount of money for this tacoma.. i just payed over 60 grand for this tundra and now it has over a 100 miles on it and he wants to give me 45 grand? Thats insane.. he said he coukd do the deal with 5 more grand down.. more money? Thats just too much insanity! I already got screwed and i didnt want to get screwd again.... i looked at the cement gray trd pro tacoma which Elijah said he can give me a better deal on this model cuz its a demo with under 1000 miles on it and he informed me you were driving this truck and thats why there are milage on it.. i was ok with this truck cuz i really liked the cement gray and the truck was really nice.. i really felt like i got f____ed on this deal big time!! No custermer service at all!! Only from Paul!! He was only one trying to help us!! All i wanted was to work out a deal better than what we got.. i understand its a money thing and i get it! But weres the custeremer service!? I am a huge car enthusiast and changing cars quite a bit.. i know you loose money on this but to loose all this money now im paying almost 90 grand on a 45 grand truck?!!!! This was a no loose money deal with this truck purchase..!! It just went to greedy! Elijah said my m3 is not worth much but now i see it listed at 39 grand! .. i wanted to try toyota because of the pro series line.. i love the truck.. i was always getting german cars and never had a problem with custermer service.. me and my brother is in the tow industry.. we tow cars and recommend people all day long.. we and i will never recommend dch oxnard ever again!! Horrible and a rip off!! I will never buy a toyota ever again!! Its a joke..!!! I felt like ur management team was only trying to screw us because they knew we wanted the truck..all this could have bin resolved in a different way and everyone would have made money and i would have bin happy.. i am happy with the truck but furious with the deal!! I feel like a dumb idiot for paying that much for a truck thats not even that much!!! No one helped except Paul! Is there any way we can solve this? Right now i am so mad i will defiantly fill out the css survey and rate negative all across the line!! I will contact the state attorney general and the better business bureau. I dnt want to go that route if we can solve the issue.. 90 grand for a trd pro tacoma? Tony Livesley

    Does not recommend this dealer

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  • DCH Toyota of Oxnard. Best in town!!!

    We have been taking our cars to DCH Toyota of Oxnard for as long as they have been there. I bought my husband a little red Toyota truck from Lunds...


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    We have been taking our cars to DCH Toyota of Oxnard for as long as they have been there. I bought my husband a little red Toyota truck from Lundsford Toyota back in 1986 maybe. Shortly after that. It moved to north Oxnard as Toyota of Oxnard. Since then we have purchased two Avalons and two Rave 4's and then another Toyota Tacoma. All along having them serviced by Bob Cobos. If you want good prices for a great product go there. If you want 5 star service go there and see Bob Cobos. He will make you feel like family. The Tacoma was serviced just today. So thrilled by how we are treated by each and everyone there. Love you Bob for always getting/ giving us the best in the world service for all these many years. Doc and. Christine Gibson

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Experience!
    March 15, 2017

    I have to tell you I had a great experience buying my Certified Prius V from DCH Toyota of Oxnard on 3/9. Elijah Willis helped me get a great dea...

    DCH Toyota of Oxnard

    Thanks for the excellent feedback. We are so glad to hear that you had a great car-buying experience at our dealership. We hope everything is runn...


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    I have to tell you I had a great experience buying my Certified Prius V from DCH Toyota of Oxnard on 3/9. Elijah Willis helped me get a great deal. Christian Soza provided excellent customer service. Gabs Tamsing did a expert job with the paperwork. They were as nice as can be. They were efficient - the whole deal took just a couple hours. They were helpful. A class dealership with great prices. I would definitely consider buying my next car from this dealership.

    Does recommend this dealer
    DCH Toyota of Oxnard

    Thanks for the excellent feedback. We are so glad to hear that you had a great car-buying experience at our dealership. We hope everything is running smoothly with your new Prius, but please be sure to let us know if any other automotive needs arise. We'd love to serve you again in the future.


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  • Good price, Friendly, Efficient - Great Experience

    I have to tell you I had a great experience buying my Certified Prius V from DCH Toyota of Oxnard on 3/9. Elijah Willis helped me get a great dea...


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    I have to tell you I had a great experience buying my Certified Prius V from DCH Toyota of Oxnard on 3/9. Elijah Willis helped me get a great deal. Christian Soza provided excellent customer service. Gabs Tamsing did a expert job with the paperwork. They were as nice as can be. They were efficient - the whole deal took just a couple hours. They were helpful. A class dealership with great prices. I would definitely consider buying my next car from this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Cocky Salesmen
    February 4, 2017

    I walked in to Oxnard Toyota to get some updates on the 2017 86 I was interested in leasing, only to be pulled into the office of Mr. Lee Jaitt an...

    DCH Toyota of Oxnard

    Thank you for taking the time to leave a review. I apologize for our delayed response. I hate to hear that you felt disrespected in any way during...


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    I walked in to Oxnard Toyota to get some updates on the 2017 86 I was interested in leasing, only to be pulled into the office of Mr. Lee Jaitt and was being treated in a completely disrespectful way. Here are some key points of my experience: 1) Acquisition fee with Toyota is $650. It's the same with about 12 other dealers I called. Mr. Lee Jaitt insisted that the fee was $900 even after I told him I have a quote from another rep in his own dealer showing $650. 2) I was looking for a basic 86 with no addons, halo color with the 6 speed manual transmission, and the MSRP is around $27k anywhere I called in the last 2 weeks. Instead of assisting me in finding exactly what I was looking for, Mr. Jaitt tried to shove a fully loaded 86 over $30k MSRP with all the optional TRD parts installed down my throat. 3) He then tried to school me on MSRP vs dealer invoice price. I wouldn't say that I am a seasoned car buyer but I have leased 3 vehicles in the last 2 years, all with Toyota/Lexus, and have no plan to get any other brand. It's very unfortunate that Oxnard Toyota is only 1 block away from my company but they will not have my future business. Longo Toyota has the exact 86 I was interested in stock at mid $25k before fees so that's where I would go this weekend.

    Does not recommend this dealer
    DCH Toyota of Oxnard

    Thank you for taking the time to leave a review. I apologize for our delayed response. I hate to hear that you felt disrespected in any way during your visit to our dealership. We never want a customer to feel uncomfortable or as if they are being forced into a deal they do not want. I would like to speak with you personally about your concerns. Please contact me at your convenience at (805) 988-7900, or email me at jhautman@dchusa.com. I hope to hear from you soon. Sincerely, John Hautman, General Manager


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  • Great customer service
    January 16, 2017

    Everybody was very helpful, nice, and accommodating. I'm pregnant and they did everything they could to make me comfortable. We had a wonderful ca...

    DCH Toyota of Oxnard

    Thank you for the 5-star review, Nettie! We are glad to hear that you found our staff to be so welcoming. Thank you for your business and enjoy yo...


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    Everybody was very helpful, nice, and accommodating. I'm pregnant and they did everything they could to make me comfortable. We had a wonderful car buying experience!

    Does recommend this dealer
    DCH Toyota of Oxnard

    Thank you for the 5-star review, Nettie! We are glad to hear that you found our staff to be so welcoming. Thank you for your business and enjoy your purchase.


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  • Jasmine Lawson gave me great service

    Jasmine Lawson gave me great service. She quickly scheduled me an appointment to get my flat tire fixed. She also checked for a warrantee on my ti...


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    Jasmine Lawson gave me great service. She quickly scheduled me an appointment to get my flat tire fixed. She also checked for a warrantee on my tire. Thank you so much!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • What Service!
    December 11, 2016

    I drove in without an appointment for my last free oil change and vehicle inspection. As I stopped, Jasmin Lawson, a service writer, greeted me p...

    DCH Toyota of Oxnard

    Thank you for the 5-star review! We are happy to hear that our service department exceeded your expectations and made your experience with us a gr...


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    I drove in without an appointment for my last free oil change and vehicle inspection. As I stopped, Jasmin Lawson, a service writer, greeted me pleasantly at my door, got necessary information and we immediately went in and did the paperwork. I was expecting to take an hour and a half for the work as I hadn't done the appointment. She came in after 45 minutes and told me their extensive inspection had turned up a battery problem which required they replace it with a new one. The very thorough inspection, oil change, battery replacement and free car wash took less than 1.5 hours! I will be going back to them again and will be encouraging my friends to do so also.

    Does recommend this dealer
    Came in for service or repair
    DCH Toyota of Oxnard

    Thank you for the 5-star review! We are happy to hear that our service department exceeded your expectations and made your experience with us a great one!


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