Volkswagen of Palm Springs

I recently purchased a used truck from this dealership, and my experience has been far from satisfactory. Firstly, they refused to honor my pre-approval letter from my credit union and instead insisted on using Capital One, which came with significantly higher APR rates. This felt like a push towards unnecessary higher costs. The salesman, Mike Cota, was overly aggressive in pushing add-ons, making the whole process uncomfortable. He kept pretending to be friendly, but it was clear he was more interested in upselling me than in helping me close out my deal for the truck. After completing the purchase, I was assured that my copies of the paperwork would be sent to my email. It's been weeks, and I haven't received a single document. I've reached out twice and still haven't received any response. To make matters worse, I'm now paying for tire coverage that I didn't want and don't even have details on what it covers. This has been an extremely frustrating experience, and I feel misled and unsupported. I would not recommend this dealership to anyone looking for a straightforward and honest car-buying experience. Update 7/5/24 I recently contacted this dealership as per their suggestion in a reply to my initial review. I received a call from Gloria Medina, the finance manager. Although she didn’t use any explicit language, her tone throughout the conversation was incredibly disrespectful. She accused me of lying about not receiving the paperwork for my agreement and insisted that I had already received it. To make matters worse, she offered to send me a copy of my agreement only if I agreed to remove my 1-star review. This kind of behavior is unacceptable, especially from someone in a managerial position. Accusing customers of dishonesty and using leverage to manipulate reviews is highly unprofessional. I stand by my initial review and hope this dealership addresses their customer service issues immediately.

Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left.

Manny went above and beyond to get my daughter’s car back on the road the same day! That’s service!

Volkswagen of Palm Springs has consistently considered my service needs with value in mind....the service department demonstrates respect for all of its customers. Manny has aways gone out of his way to ensure they get things right when servicing my VW Tiguan. I recommend VW of Palm Springs for your VW service needs.

Friendly registration Car under warranty so service performed as such. Car exterior washed, very much appreciated. Dealership clean and comfortable

Bought an Atlas today from Vincent and he was great! Highly recommend both the dealership and Vincent. In town for a few days and they made it an easy and pleasant experience.

Pleasant and knowledgeable staff took care of warranty repair. Manny and Allen are very helpful explaining car issues.

The Volkswagen Dealership staff is very pleasant and helpful. The Maintenance area is very neat and orderly. Manny P. was very efficient in scheduling and advising on the completion of my car servicing. My car is operating normal now and I am grateful for the quick servicing and the VW experience. Thank you, Volkswagen of Palm Springs. Donald M.

Service was excellent, we were treated very well, they even washed my car. ❤️👍 They even scheduled us to the store for groceries. Everyone was genuinely friendly.

The 2008 Super Bettle had been parked all summer and I wanted a oil change and the filter changed before I started driving it again. The staff was very professional, went over every detail of the work to be done and explained everything. They estimated it would be about 2 hours, but was done in 1.15 and then washed it for me.