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Crain Hyundai of Fayetteville

(1,780 reviews)
Visit Crain Hyundai of Fayetteville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00pm–3:00pm
Sunday Closed Closed
New (479) 316-0427 (479) 316-0427
Used (479) 439-1718 (479) 439-1718
Service (479) 439-1385 (479) 439-1385

Reviews

(1,780 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Had an amazing experience with every worker there. The...

Had an amazing experience with every worker there. The service was great, nobody was pushy. I will definitely be referring friends and family to this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very clean and spacious. Service managers do a good job...

Very clean and spacious. Service managers do a good job of communicating with customer. Original quote was a little misleading as the price given me was for the part only and did not include labor and other fees. However, I knew in advance that this particular dealer only procedure would be expensive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast and friendly service. Nice waiting area and helpful...

Fast and friendly service. Nice waiting area and helpful staff. I was offered a water multiple times and I was asked if I had been helped by everyone passing by.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly good customer service they helped me with...

Very friendly good customer service they helped me with everything, they knew all the information and details about the car we were looking to buy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The facility was very clean and spacious. The employees...

The facility was very clean and spacious. The employees were quick to greet us,, kind, patient, and accommodating. We really enjoyed the car buying process here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I took my car in for an oil change and an issue where my...

I took my car in for an oil change and an issue where my seat belt keeps getting jammed, which the service advisor said was covered under warranty. They had no issue completing the oil change, but when the seat belt came into play “the technician went to lunch” and they “would call when they knew what needed to be done”. I never got called back, disappointing that warranty isn’t taken seriously.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I am so sorry that we did not get your seat belt issue resolved. Please call me at 479-695-5807 of if you prefer email richardmcgaugh@crainteam.net and I will help you schedule a time to check exactly what the problem is and see if we need to order parts. No excuses for the lack of follow up. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Very easy to work with. The employees were great. Loved...

Very easy to work with. The employees were great. Loved that the finance part was very quick. Usually it’s at least an hour. The salesman was the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good friendly service… was fast on processing… offered a...

Good friendly service… was fast on processing… offered a rest drive… gave me what I wanted on my trade in…wait time was minimal.. excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mike wallace is a great sales person. Zac in finance was...

Mike wallace is a great sales person. Zac in finance was great. Very friendly and helpful staff. I'm in love with my new Elantra.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We thought y’all were very pleasant and very helpful with...

We thought y’all were very pleasant and very helpful with satisfying our needs. Will definitely do business with y’all again. Thanks for everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.