Bakersfield Hyundai

I had a fantastic experience purchasing my car with Andy and Roger. They made the entire process quick, smooth, and easy for us. I truly appreciate their professionalism and efficiency, and I highly recommend them to all my friends and family.

yup Dave Clark in service was first rate with my extensive warranty repair. Glad I was able to deal with him. (whereas their guy in financing (nov 2023) was a real xxxxhead when i bough the car)

David Clark in the service department is always friendly goes the extra mile to make sure I’m satisfied. He answers any questions I have and lets me know my options so I can make my own decision. David even scheduled a ride for me to get back to work while my car was in service. Aces to the service department!! See you all at the next scheduled maintenance.

I visited Bakersfield Hyundai on August 2, 2025, and experienced clear bait-and-switch tactics. Two vehicles were advertised at fair prices online, but when I asked for quotes in person, both had $5,000 markups before taxes and fees, with no explanation. • 2025 Palisade Calligraphy FWD • Online Price: $50,879 • Quoted Price (pre-tax): $55,879 • VIN: KM8R74GEXSU906692 • OTD Price: $61,331.78 • 2025 Palisade SEL Premium FWD • Online Price: $43,705 • Quoted Price (pre-tax): $48,705 • VIN: KM8R44GE0SU934509 • OTD Price: $53,519.93 They also copied my driver’s license without permission and asked for my full address just to give a quote. The Calligraphy I came to see wasn’t even available — the manager had taken it home for the weekend. These practices are dishonest, invasive, and unprofessional. I walked out and will never return. This behavior damages the Hyundai brand and misleads customers.

I bought a new 2024 Hyundai Tucson Hybrid from this dealership in November for my wife. She absolutely loves the car. Its been a great car for us overall. The dealership (more specifically the service center) has not been great, at all. The big issue is something that happened today. The car has about 6500 miles on it now. We were getting the car washed about a week ago and the detail crew pointed out that there was some issues with the paint. I noticed a small flap on the hood look like it was pealing from the edge. I went home, called Hyundai Corporate and asked them what I can do about it. They asked for all my info, like vin and so on, and upon giving them the info they informed me that my vehicle had a 3 year, 36000 mile paint warranty and they would cover the repairs. Fantastic! I submitted some pictures they asked for, worked out the details, and they approved the repair. They set an appointment up for me at this dealership to have the repairs completed. Mind you this was about a week long process of going through their corporate channels to get the manufacture itself to approve things. They gave me a reference number and email confirmation to show to the dealership once we arrive for our appointment so they could start the repairs. The dealership declined to do the repairs. When I arrived at the dealership, I spoke with one of the service advisors. I told him we had an appointment set up through Hyundai. He was able to find the appointment after a few minuets of searching and asked why I brought the car in. I told him the situation, explained how the paint was pealing at the edge of the hood and told him I had spoke with Hyundai corp. about the issue, that they had approved the repairs and gave me a reference number to give him. He said the reference number was not important, stating that they would do their own checks and submit their own pictures and such. He explained it would take a few weeks for this process. I explained I had already did that, because I understood it would take time for this process, that was why I had already contacted the manufacture, to find out if it was covered and speed up the process a bit. He then seemed to brush off my statement, saying that he still had to do it this way, and that it my previous approval was irrelevant. I was a bit upset with this, but held my tongue. Maybe they just needed to get a different kind of approval? At this point, the service advisor started to complain that they didn't do paint repairs and that they would have to find an approved body shop, and negotiate things, then send the car to that body shop. He said it would take a few days or maybe even a week for this process when my wife asked for a general idea of what we would be looking at. I said that was fine, I understood paint takes time. He seemed like he was disappointed that we didn't just leave at that point. He kept saying things like "if you want, you guys can come back at another time after I find out what Hyundai wants to do." At this point I said we already did that and Hyundai ALREADY APPROVED it. I had the reference number in my hand. He never asked for or let me give him that number. Every time I tried, he would cut me off or not respond. He then said he needed to take his own pictures. So we followed him out to the car, in which he took a picture of the hood from a distance and walked back inside. He didn't get any vehicle information that is usually required for warranty work, like vin, miles or anything else. I asked him if he needed the info, knowing that he does from my own experience working at dealerships in the same position, and he said he didn't need it for this. We went back in and he asked me if we wanted to leave, again, and I said we could hang out for a bit and see if Hyundai will get back to him, considering they had already approved the work. An hour goes by and he said they hadn't responded yet, but I was out of time as my wife needed to go to work. I told him we would have t

The service department over promises and under delivers, my 3 hour service call, 5.5 hours later still waiting. Not to mention the fine art of ignoring you waiting at the counter

The financial department is a complete joke. I filed a gap claim months ago and when I call the finance department at this location no one ever ever ever answers or return my calls. it’s been months and I’m still waiting for my check! it’s ridiculous! What is the point pushing customers to get the gap insurance if they are not going to release the check after the claim has been made!!!

If I could put negative stars as a receive, I’ll definitely be adding more that just a few. I am extremely upset with this dealership and it’s Employees. They have the worst staff. I have not only had just one bad a experience, but so far I’ve had two. And for me that’s more than enough! This is my first and last time that I make business with this specific dealership. It is so hard to get a hold of their finance person. I requested a copy of my lease back in October of 2023 and it’s now May 2024 and I still haven’t Received anything. My biggest complaint and what made me very upset was their failure of properly communicating with me on a vehicle purchase that failed to go through because they had sold it at the same time they were selling it to me. My family and I were so excited to have gotten the call saying that our future truck was getting detailed and ready to be picked up by us, just to be notified 30 minutes later that it had been sold. So unprofessional! I wish there was better communication between the dealership and customer. It’s a lesson learned. I will never do business with them after these two experiences! And I highly suggest that you don’t either. AT LEAST NOT WITH THEM!

On March 12, 2024, A service department representative provided my warranty service contract to another customer. The warranty contract contained my name, my address, phone number as well as email address. The customer that recd my contract reached out to me via text to inquire about a vehicle that she now owned and purchased thru Hyundai that I traded in AUG or SEPT of 2023. She was having engine problems with the vehicle. She was inquiring to see if I had any issues with the vehicle. She and spoke briefly and our conversation ended. I pondered that night on how she obtained my info so the next morning I reached out to her and discovered that Hyundai had given her a copy of my contract with my information on it. I reached out to Hyundai and spoke to Angel the GM and he admitted that they were in violation of privacy laws. I then had a meeting with Patrick Beck the owner who was more concerned about the time and money he had to waste on the employees he had to fire behind the incident. BTW no proof this was actually done, When I asked Patrick Beck how I know this hasn't happened before his response was oh well, I am sure it has and no doubt it won't again. He offered credit monitoring for a year as a sorry but as a prior victim of having my information compromised, I declined as I already do this. Again, admitting guilt that they ae in violation of privacy laws. I showed Patrick a TIC TOC of one of his employes in the finance dept. admitting that she left a deal jacket opened and the customers information was stolen. Her response was OOOPS. All I could say is if you bought a car from BAKERSFIELD HYUNDAI please monitor your credit closely. Don't be another victim.

If I could give zero stars I would. On February 21st around 11am I was sent a long text from a number I did not recognize. This person stated that they received my rental agreement through email from Bakersfield Hyundai which has all my information besides my ssn. I called that customer and had a long chat as I was going to Hyundai to discuss the fact that my information was was sent to someone who definitely was not me. Like a 2 weeks later I went back up there and requested a copy of my extended warranty because I was still having issues with my vehicle . The service advisor that was helping me printed out a extended warranty contract handed it to me I didn't look at it until I got home . When I did look at it I realized I was given the previous owners information I contacted the previous owner asked her a few questions about the core so that she would realize that I had her information . She contacted me the next day asking how I ended up with her information and I explained to her that it was handed to me in the service department by a service advisor at Bakersfield Hyundai . I made an appointment with Patrick Beck recently her and I went up there to sit down and discuss the seriousness of this happening . He sat there and smiled and talked in a condescending voice Even after explaining the traumatizing situation that I have done through in my life and now somebody I don't even know has all my information . I honestly felt like I had been violated once again but this time by a car dealership that didn't in my opinion take precautionaries in order to keep my information safe and not sent to a complete stranger. So if you still choose to do business with this company I would be very cautious with your personal information because you never know where it will end up .