Ourisman Chrysler Jeep Dodge RAM of Alex

Im from out of state bought my car 5 months ago still haven't got my plates which isn’t a problem but their tittle department keeps letting the registration form expire and I have to keep sending them it over and over again. Asked for new temp tags 2 days before mine expired and was told it was going to be overnighted but it’s been 17 days and nothing. Called that specific department several times and left a few voicemails but no calls back. Sales manager hangs up on my face for me being frustrated with the situation when I said “this is f stupid.”

Many employees present, but very little help given. Customer service needs serious improvement. You will not be greeted by anyone in the service department, just looked at or ignored.

Terrible service! Returned my Jeep with parts removed. Would not accept their own oil change coupon. Cheats and liars! Even offered me a refund then refused to give it to me.

It has been over a month and Ourisman hasn’t paid off my trade-in. I am very unsatisfied. I purchased a 2020 wrangler. I was told my trade would be paid off in approx 15 days. It has been almost a month and the trade-in has not been paid off. It is very unsettling when you have to continue paying a loan on a car you no longer own. I have had a very bad experience.

It was a great experience all the way around to Joshua who helped with picking the right car and Ariana who was awesome in working the best deal for the car. Everyone was professional, polite and made sure I was treated well. They went above and beyond their call of duty.

From beginning to end everyone was friendly and helpful. I went to Ourisman on a friend's recommendation and was not disappointed. Will recommend to anyone looking for a good deal on a Jeep.

Great dealership. Fast and accurate . Car exactly as described on website. Very friendly sales staff who made you feel comfortable and did not pressure you for anything

Great customer experience given the team approach. The professionals involved in my purchase provided a personalized experience. I recommend this dealership to those in the market for a Chrysler, Jeep, Ram or Dodge vehicle.

Confirmed price and availability before going to dealership. Knew what I wanted and was willing to pay. Exceeded my self imposed ceiling but still within my expectation. In and out in under 3 hours!

The sales agent and staff were ready and waiting for our arrival. Exquisite service and helpfulness! We were sent off with the basic knowledge of operating our new Jeep. Thanks for everything Cheick!