Reviews
Outstanding Customer Service
Lynn is a great Service Agent that goes above and beyond to ensure that her clients service and repairs are met with expertise and quality and extreme professionalism . Lynn is knowledgeable, professional and delivers quality service. Its great working with her!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We strive for 100% customer satisfaction so we are glad to hear you found that to be the case during your visit with Lynn. Please don't hesitate to reach out to us if you ever need anything else. Take care!
Vehicle Repair
Did a fantastic job with my Ford?s front bumper. The body shop staff was courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our staff is dedicated to providing you with the best service experience so we are pleased to hear you found that to be the case during your visit. If there is anything else we can do for you, please do not hesitate to reach out. We hope you have a great day!
The used car I purchased from Ourisman needed a few rear...
The used car I purchased from Ourisman needed a few rear emblems installed on the tailgate. I was given an appointment that was honored on time and they efficiently took care of the install and I was in my way! Great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a review. We look forward to seeing you in the future!
S. Vance
Service was ok just wish that the Jeep people would cover the repair cost of shifter. Making this repair is definately causing a financial hardship for me.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear that everything was completed quickly and to your satisfaction. If you have any questions or concerns you'd like to discuss with us further, please do not hesitate to give us a call or stop by. We're more than happy to assist! Take care!
desiree88@verizon.net
OUTSTANDING REPAIR SERVICE, COURTESY, FRIENDLINESS, AND PUNCTUALITY
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beverly, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ourisman Chrysler Jeep Dodge of Alexandria. We hope to be of service to you again in the future. Best wishes, Ourisman Chrysler Jeep Dodge of Alexandria
Ourisman service review
The recall was done quickly. Staff was professional and courteous. Transportation was provided to and from the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Heather, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out. We hope you have a great day.
The service was not good. They did not put the sticker...
The service was not good. They did not put the sticker that said when to come back to get oil changed. The ladies at the cashier very rude with attitude problems. I have been a loyal customer to Dulles CJDR for a long time but this visit is making me reconsider. I was not pleased at all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for leaving a review. Here at Ourisman CJDR we strive for 100% customer satisfaction. We do hope you will give us a try!
Great car buying experience.
I researched my Challenger for months everywhere, and Ourisman was always very competitive price-wise nationally, and the sales team was responsive and professional. I flew in from out of state and they picked me up at the airport and got me in and out of the dealership quickly. Great overall experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving a review. We appreciate the feedback and hope you are enjoying your new Challenger!
Great Service
Got my appointment really fast. The service dept took great care of me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there Tommie, thank you for your review. It's great to hear we could take care of you; we?re always happy to help if anything else comes up. Have a wonderful day!
I drove in for oil change and I was warmly welcomed by...
I drove in for oil change and I was warmly welcomed by Rocky. I gratefully made me know promotion every it very great. He also updated me service I need to performed. Every was quick and fast. Thanks for the great work of this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a review. We hope to see you again!