Reviews
Mano was very informed and made the purchase quick and...
Mano was very informed and made the purchase quick and painless. He was able to help us find the right truck for our needs and listened to our concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ourisman gave me a trade value $1,000 more than Koon’s...
Ourisman gave me a trade value $1,000 more than Koon’s Tysons. And they were transparent in all discussions. Sammer was excellent and courteous. Financing department was able to answer all my questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
evan panfil
The service was was ok. My oil monitor wasn't changed back to 0 miles once it was changed and I had to go back a second time.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Evan, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Regular Scheduled Maintenance
I would have given five stars; however, I was disappointed with the service technician?s customer politeness. I understood that the technician can not always predict how long the service will take. When I expressed my disappointment in the additional two hours I would have to wait, he immediately became defensive! A simple, I understand and we will get you out as soon as we can would have sufficed.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Gabriella, we appreciate you taking the time to leave us this feedback. We're always looking for ways to improve. Please don't hesitate to reach out if there's anything additional we can do for you. We're happy to help.
Regular Scheduled Maintenance
I would have given five stars; however, the service technician?s customer politeness was alarming. I understand that it can be difficult to predict how long it will take to service a car., which I did share. But when I expressed my disappointment that I would have to wait an additional two hours, the technician became defensive. A simple, ?I understand and apologize for the inconvenience. We will get you out as soon as we can? would have sufficed.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Gabriella, we appreciate you taking the time to leave us this feedback. We're always looking for ways to improve. Please don't hesitate to reach out if there's anything additional we can do for you. We're happy to help.
Top notch services
I always have a good experience when I bring my vehicle for service Lynn is great she gets me in and out Ourismann is Top notch.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a review! We hope to see you again!
Car repairs
They did a great job however they had the car longer then expected due to part being on back order which caused me to have a rental way longer then expected.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everyone did a great job getting to buy my 2019 Jeep...
Everyone did a great job getting to buy my 2019 Jeep Grand . I had not intention on buying one but Robert is a great salesman. Still waiting on my tags & the call to have my clear coat put on .... NOTE : great people at this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving a review. We hope you are enjoying your Grand Cherokee and have gotten everything you need!
Lynn, my contact at Ourismann was very courteous and...
Lynn, my contact at Ourismann was very courteous and helpful... in and out in a few hours....very pleased...cost of service reasonable and in line with my local service station quote for same
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a review. We hope to see you in the future!
I'm a satisfied customer.
I knew what I wanted when I got there but they're willing to work with you if you're not sure on what you want to buy.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so glad to hear that we could provide you with a five star car buying experience. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day!