Reviews
Annual Maintenance
Annual state inspection became annual preventative maintenance. That is why I take the Jeep to the Dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marvin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ourisman Chrysler Jeep Dodge of Alexandria. We hope to be of service to you again in the future. Best wishes, Ourisman Chrysler Jeep Dodge of Alexandria
Ms Denise Warburton
From start to finish this operation had excellent customer service and communication
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Denise, thank you so much for your positive comments about Ourisman Chrysler Jeep Dodge of Alexandria! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quick
Great service thanks for taking care of my vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Betty, we're glad to hear you received great service. We sincerely value your business and look forward to your next visit. Have a wonderful day!
Consistently Average service
I've taken my Jeep Compass into the service department several times - for routine maintenance, service issues, and recently flat tires. Not long ago I had the bad luck of getting a nail in my new tire, twice... having to put the spare on in my work parking lot. Each time I took the Jeep into Ourisman yet neither time did they put my spare back into the compartment . Its a simple task, but one they are unable to accomplish. I posted on Google saying I was disappointed with the service , I got a response the service manager, Chris Morrison wanted to follow up with me. I called him twice, left a voice mail twice, but never got a phone call in return, In summary, my tires were repaired but the customer service is lacking... and in the most simple ways. It would not take much attention to detail to improve the experience above average.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Top notch customer service
Josue made a difficult day bearable with excellent communication and care. My ignition button was broken and my engine would not turn off, plus I had a nail in my tire. When I showed up at the garage my horn started going off for no reason, which was frustrating and embarrassing. Josue quickly came to the rescue and put me at ease, ensuring all would be OK. When the repair shop had news (multiple times) he quickly reached me to communicate the news with transparency and empathy. He explained the details well, and answered all of my questions with obvious experience behind his answers. We have all been taken for a ride at repair shops and dealerships, but I did not feel this in the least in Josue's care. And, my car was not only was fixed, but it felt more capable on the road (having the nail out helped!). I'm thankful for Ourisman for taking me in right away, proving efficient maintenance, and for assigning Josue to me which made a difficult day much better.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jennifer! We're so happy Josue was able to help you out! If you have any further needs or questions, please give us a call. We're always happy to help!
Service Review
Called to bring my Jeep Wrangler in for service on a Saturday, received a prompt response to ?bring it on in?. Service Technician was Josue , he was wonderful to work with and very efficient and informative. Great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear Josue took great care of your Jeep! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service
Service advisors are enthusiastic and knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dwight! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Robert was great to work with. Let me explore vehicle...
Robert was great to work with. Let me explore vehicle without imposing. I was able to take all the time I wanted. And convenient location
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving a review. We are glad to be of help!
Met the deadline, did good work
I am happy with my service. The team works within the given the ETA and my car is running great again. Thank you for the 10% off as well. Much appreciated.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a review. We hope to see you again!
Charger
Great car buying experience, staff was very helpful in browsing my car buying needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Matthew, thank you for taking the time to leave a review for us at Ourisman Chrysler Jeep Dodge of Alexandria. We're happy we could meet your expectations. Please don't hesitate to reach out if there's anything we can do for you. Take care.