Reviews

3.0 out of 5 3.0
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 16, 2017

    I bought a new car from Pete London on a Saturday. A few days later I found out from a co-worker that there was a recall on my car. I checked and there... was, in fact, a recall on my actual car. Pete never bothered to mention this to me. The following Saturday I brought my car in shortly after they opened. They told me it was a quick fix. It took them over FOUR HOURS to update the software in my car. I watched 3 episodes of Law & Order and part of a movie. I kept going to check on the status and they kept telling me that they were working on it.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 31, 2017

    Juan Reyes, the salesman who introduced me to the 2017 Honda Touring Civic, was a pleasure to do business with. He listened patiently as I explained... the features I wanted in a new car, he answered all my questions candidly, and he thoroughly explained all the new technologies built into the Civic. And, besides having a very professional demeanor, Juan is very personable and low-key--which also made the process of buying a new car relaxed rather than pressured.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • January 31, 2015

    Had bad experiences with dealers shopping on the Internet but with Ourisman I discussed the car on the phone with the rep and came in and purchased the... car as agreed. no unexpected fees, catches or problems. This was in contrast to my wasted trips to some other dealers. Sure, had to hear the extended warranty pitch but the entire buying process was efficient and low stress. I got a 2014 Accord below market value,(I shopped a lot) and I couldn't be happier.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    March 11, 2015

    My husband and I have gotten our last 3 cars from here, it's convenient and easy to get our cars serviced. Jose is friendly and easy to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 28, 2013

    I just compared quoted prices for air filter replacement and power steering oil change between Ourisman and Bill Page Honda in Falls Church (my previous... dealer). I thought I'll give Ourisman a try, since I moved to DC, and the drive would be shorter... but their prices are much higher! Figures below are approximate: Power steering oil change: Ourisman (over $200), Bill Page ($150); Cabin air filter: Ourisman (over $110), Bill Page (less than $100).

    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 4, 2013

    Our overall experience with Ourisman Honda in Bethesda was excellent. Omar (sales consultant) and Robert (F&I Manager) were very helpful and accommodating... toward our needs. They took the time to listen to what we were looking for and put fourth strong efforts to ensure that the final product exceeded our expectations. This is our first purchase from Ourisman Honda and it will not be our last. The only downside to this dealership is the location and space. Unlike many dealerships in the DC metro area, this dealership struggles with a tight facility. The vehicle I purchased had some lot damage on it, but it was repaired prior to delivery. I do not like repainting anything on my cars, but Ourisman Honda stepped up to the plate and took the initiative to get this repaired and that's what matters in the end.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    January 27, 2013

    Decided to check out the used CR-V's here. The used car salesman was very helpful in answering all our questions. This dealership is conveniently located... near the Bethesda metro and is very convenient for those who do not own a car. They have a fair range of used Hondas. This sometimes fluctuates looking at their website. The dealer was happy to refer me to the financing department to let me know the approximate payments for the car. The financing guy was very professional, polite and friendly. I was very pleased and they were willing to do anything to make my experience a good one. I definitely would recommend this place. They do pressure you into buying to car as any dealership would..just beware.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 23, 2012

    I was in the market for a new 2013 Honda Accord EX-L black exterior and interior. I live about 200 miles away but they were one of the first to respond... to my inquiry online and by far had the best pricing. Everyone who works there is a professional. By the way the staff was dressed to the way they treated everyone who came through the door was definitely noticeable. It was in keeping with general human courtesy and great customer service. There was a small moment of confusion in the middle of car selection, but it was immediately resolved by my sales consultant, Ama Ihim and the General Sales Manager Loc Truong. Could not be happier. 2013 Accord Black EXL.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 3, 2012

    Good expereince, very proffesional staff, came to agreement quickly and fairly, got it done in one visit, car is great,Thank You Brian Wallace

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 12, 2012

    My experience of shopping new 2012 Honda Accord SE at Bethesda Ourisman was an excellence one. The Manager and Sale Associate were very friendly and helpful.... I wanted the car one the same day but they don't have in theie stock; therefore, they contacted their other dealers to find the car I wanted and delivered in the evening. Very positive shopping experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?