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Thank to German Vidal and Tammy Nguyen for the help me exchange of my old car for a new one I will trust them always went I want to get a new car they... are very trustworthy
They took your money, that's all they needed. Picked up the car last week after paying $460 for service which included tire rotation. On the first corner... noticed noise coming from the front end. Stopped to look, turns out front wheel lug nuts were loose. Called the service dept, someone was supposed to call me back. Nobody did. Looks like these guys just don't care. I am just glad I didn't get on a beltway after this Ourisman service, could probably lose a wheel. They also promised to wash the car when I dropped it off. That didn't happen either. I guess how can you expect your car washed if they can't even put the wheels back on. These are just cheap thrills they sell you when you buy a new car. We bought this car here a couple of years back and we did our service here since then. This was the last time.
Had bad experiences with dealers shopping on the Internet but with Ourisman I discussed the car on the phone with the rep and came in and purchased the... car as agreed. no unexpected fees, catches or problems. This was in contrast to my wasted trips to some other dealers. Sure, had to hear the extended warranty pitch but the entire buying process was efficient and low stress. I got a 2014 Accord below market value,(I shopped a lot) and I couldn't be happier.
Our Salesperson, Walter was so incredible. Hes been in the business over 30 years. He is very kind, professional, not pushy and extremely informative.... We also loved his wonderful laugh!
I bought a new car from Pete London on a Saturday. A few days later I found out from a co-worker that there was a recall on my car. I checked and there... was, in fact, a recall on my actual car. Pete never bothered to mention this to me. The following Saturday I brought my car in shortly after they opened. They told me it was a quick fix. It took them over FOUR HOURS to update the software in my car. I watched 3 episodes of Law & Order and part of a movie. I kept going to check on the status and they kept telling me that they were working on it.
Juan Reyes, the salesman who introduced me to the 2017 Honda Touring Civic, was a pleasure to do business with. He listened patiently as I explained... the features I wanted in a new car, he answered all my questions candidly, and he thoroughly explained all the new technologies built into the Civic. And, besides having a very professional demeanor, Juan is very personable and low-key--which also made the process of buying a new car relaxed rather than pressured.
My husband and I have gotten our last 3 cars from here, it's convenient and easy to get our cars serviced. Jose is friendly and easy to work with.
I just compared quoted prices for air filter replacement and power steering oil change between Ourisman and Bill Page Honda in Falls Church (my previous... dealer). I thought I'll give Ourisman a try, since I moved to DC, and the drive would be shorter... but their prices are much higher! Figures below are approximate: Power steering oil change: Ourisman (over $200), Bill Page ($150); Cabin air filter: Ourisman (over $110), Bill Page (less than $100).
Our overall experience with Ourisman Honda in Bethesda was excellent. Omar (sales consultant) and Robert (F&I Manager) were very helpful and accommodating... toward our needs. They took the time to listen to what we were looking for and put fourth strong efforts to ensure that the final product exceeded our expectations. This is our first purchase from Ourisman Honda and it will not be our last. The only downside to this dealership is the location and space. Unlike many dealerships in the DC metro area, this dealership struggles with a tight facility. The vehicle I purchased had some lot damage on it, but it was repaired prior to delivery. I do not like repainting anything on my cars, but Ourisman Honda stepped up to the plate and took the initiative to get this repaired and that's what matters in the end.
Decided to check out the used CR-V's here. The used car salesman was very helpful in answering all our questions. This dealership is conveniently located... near the Bethesda metro and is very convenient for those who do not own a car. They have a fair range of used Hondas. This sometimes fluctuates looking at their website. The dealer was happy to refer me to the financing department to let me know the approximate payments for the car. The financing guy was very professional, polite and friendly. I was very pleased and they were willing to do anything to make my experience a good one. I definitely would recommend this place. They do pressure you into buying to car as any dealership would..just beware.