Ourisman Honda

Review every number and request the complete written breakdown before signing. I purchased a certified used Honda CR-V from this dealership. The vehicle was advertised at $33,249. After negotiation, my understanding was that we agreed to $31,500 before tax and tags, with the dealer processing fee included. I also made a $3,000 down payment. Before signing, I specifically asked for a printed financial breakdown so I could review the numbers. I was told I would receive the printout afterward and that everything would be the same. I relied on that representation and signed. Only after receiving the completed paperwork did I see an $800 dealer processing charge added separately and a $1,200 optional GAP contract that I did not intend to purchase. The final amount financed was $33,042.50. Although the paperwork shows that my $3,000 down payment was applied, my concern is that the final charges and complete financing breakdown were not provided to me for review when I requested them before signing. Customers should be given a clear, itemized breakdown—including all dealer fees and optional products—before being asked to sign. I left this transaction feeling misled and deeply disappointed by the financing process.

I called in with an Emissions System Problem; Kevin answered my call and I took my car in a few hours later. He was just amazing. It is scary when something happens to your vehicle and having someone work with you through all the details, makes everything much calmer. It was my first time at this Honda dealership, when I entered, I was taken to the service parts, met with Kevin and he helped me understand all the steps that was about to happen. I left my vehicle and he arranged transport for me to return home. Called me within 2hrs with updates and the next day my car was back. He was kind, friendly, amazing at his job and I felt I could trust him. I have had so many bad experiences and endless problems at other dealerships, but this was just the best. Big thank you to Kevin Guthe. As for the other guys taking my vehicle and transporting me to and from the dealership, you'll are the best. Thank you'll for making my experience a good one. Will 100% recommend others to you'll. Keep up the great work, it is noticed.

Fantastic experience purchasing our new Pilot. Julian was great to work with over the phone to have everything worked out before we came in, and Ido did a fantastic job wrapping everything up when we came down to finalize our purchase. Straightforward competitive pricing, no “hard sells” and great communication throughout. Entire process was so smooth and easy!

Picked up a black edition Ridgeline this week. Sales team was amazing. Did their job but was never pushy or too "salesy". I actually hate going into downtown Bethesda these days but well worth the trip. Definitely glad we made the trip - well worth it.

Strongly recommend asking for Javier. He was very helpful, attentive, and knowledgeable about all car models provided. He is very concise when communicating and maintains a very friendly manner at all times.

Had an excellent experience working with Javier and the dealership overall were helpful and accommodating

Great dealership! This is our third time coming back to this dealership because of Javier! He is knowledgeable, supportive, always ready to help, and goes above and beyond to help us! He's our go to guy for all our car purchases because of his expertise and his compassion. I highly recommend going to Javier for any car purchases!

I had an outstanding experience with Javier Paniagua. He was professional, honest, and incredibly knowledgeable throughout the entire car-buying process. He made the purchase easy and transparent. Highly recommend asking for him.

Brandon Locke was very knowledgeable, professional, and courteous. He answered all of my questions and guided me through the process smoothly. The most important thing is honesty, I can tell most of the car salesmen don't have it. I would like to say Thank you to Brandon and wishing him well through his career. I am sure that he has more customers than others. If want to buy a Honda , come to see Brandon and find out what I said.

I would like to thank Amir for the helping on finding a new car he was very patient and helpful and kept it real