Fresno Acura

We purchased a 2024 Acura MDX Type-S for over $80k (I know, our mistake)! We have had repeated service issues that started within the first six months of ownership. Unfortunately, our experience with the dealership’s service department has been extremely disappointing. Early on, a tire developed a visible bulge. They refused to cover it under warranty and tried to sell us a tire. We took it to American Tire and they were actually able to assist with warranty coverage. Shortly after, we experienced condensation inside the vehicle. We were initially told no issue was found, only for the condensation to return once we got home. We had to bring the vehicle back again before it was addressed. More recently, the vehicle developed a persistent rattling noise. We brought it in and were told nothing was found. The noise was still present as soon as we left the dealership. We returned it again in January and did not get it back until today, February 13th. My husband didn’t even make it home before the rattling started. This is infuriating because the issues are only magically absent in the presence of Acura technicians. Despite multiple repair attempts, the issue remains unresolved. What is especially frustrating is that during service visits, we have been presented with recommendations for additional services and upsells, even while the primary warranty issue remains unfixed. It is difficult to understand how additional services are being suggested when the dealership cannot properly diagnose and resolve the original concern. For a luxury vehicle at this price point, we expected a much higher level of service, accountability, and attention to detail. Instead, we have experienced repeated inconvenience, extended time without our vehicle, and no permanent resolution. Based on our experience, we will not purchase from this dealership again, nor do we recommend Acura. We quickly learned that Acura is not up to par with other luxury brands. My husband has been driving our 2016 Lexus GS 350 as a commuter and it runs perfect. No tire issues even while driving 78 miles round trip, five days a week

Acura Service Dept is nothing more then a scam. I had my vehicle service back in Dec 2022 and the technician spill oil all over my engine cover and he didn't give a xxxx in taking care of my vehicle. Technician slam the hood of my car, instead of gently lowering the hood. I thought I give them another chance to earn my trust, but I was wrong in giving them my trust. Money is all they care about. They don't care about your car the way you (owner) care about it. Good thing, my car cam was recording the whole time. I showed the video to the manager of what the technician did and the manger (before Daniel) offer me a car cleaning details, but I choose not too accept it, because I could no longer trust them. I don't even think they did my transmission flush either, but I was charge $450.

First and last time. Horrible services and bandage fixer-up only and this dealership should be a shame and will be reported for scamming and up charging customers. Left my car in their care and they basically put a bandage on the problem and proceed to left my car outside unlocked. All my stuff inside was stolen and all my banks account was on fraud alert what a hassle. Gave me a new battery when I know I didn’t need one and didn’t ask for it. Unapologetic and say it wasn’t their fault and not responsible for my door unlocked when they left it unlocked themselves. Acura Fresno will be hearing more from me! Daniel the parts service rep was a liar and a slack off on returning customers phone call. Daniel and his GM took off while I was making a police report and left someone else that has no experience to deal with me. What a bunch of cowards that lie they lock the door every night with his chair lay back and voicemail all behind. I told him then why is my door unlock and all my stuff gone and I’m getting scam alert call for the past two days before coming home from Hawaii. This is the kind of service you getting here folks. Don’t take your car to Fresno Acura!

We just went into to the dealership to explore SUVs. Brian waited until I initiated contact, which immediately made me realize this experience at a car dealership was going to be different. After a few minutes showing us different models and listening intently, he offered to let us take one for a test drive. The process was simple and he answered all of our questions before leaving. We said we needed to get lunch and he graciously let us go. After lunch, we returned and test drove another model. Not ready to make a decision today, we told him we needed to go. Without any pressure, he printed some info for us to take and sent us on our way. This was far and away the best experience I have ever had at a car dealership. Brian is the consummate professional. Whether we find a car right for us there or not, I will recommend Fresno Accura to all of my friends & family! Thank you Brian, and I hope to see you again soon to buy a car.

Terrible experience with service advisor Daniel. Poor communication him all the way up the chain. Does not treat clients like a luxury dealership should. I would not recommend working with this individual. I've heard from friends that they have issues when going in for routine maintenance.

I want planet audio hook ups installed sound storm is that possible pretty please I'm Zachary Martinez I wanna go around town hook up with an date with this white girl a gal hopefully she is the one for me special thanks Zachary

Edward helped me find what I needed! Made the deal happen! The women there were so sweet. Best experience by far from other dealerships I went to the days before. I have no opinion on the service dept yet.

Parts person Tim was rude and had no sense of customer service. It’s his job to help me and check for parts not make it as dreadful as possible. Lighten up Tim!

Amazing family owned business who truly cares about their community. Plus a simple and transparent buying process and a hassle free service department. 5 stars.

Very first service on my new car: $350 for an oil change when I was used to paying $85. They added all kinds of other items that added to the bill. When I questioned them they were very rude. Got home and woke up the next morning with a pool of oil under my car. According to them The oil must have come from some other car because it was inspected when it left so there was no chance it leaked. I asked them to look at it and they got very defensive and said that it was leaking but then insinuated that I must have done something to the car after it left their shop to make it leak. Second time in dead battery, replaced at no charge because it was under warrenty. This explains why battery check was performed on a new car at first oil change, Third time brought it in for airbag recall. wiring harness in steering column was loose and made a scraping noise every time I turned the wheel. Had to bring it back and (surprise) insinuated that I must have done something to the car after I left because it checked out fine on their inspection when it left. Fixed it at no charge, but in the three visits to their service department, two times required me to bring it back.