Reviews
Write a reviewTerrible Customer service
WORST CUSTOMER SERVICE. My less than a year old battery died, took an act of God to get replacement. Guess What that Battery also died... Sales Mngr asked me to jump my vehicle to bring it in a third time to see what's wrong. Home alone, car is nose end stuck in my garage... I wonder if his wife can jump a car, or wants to deal with a third dead battery? All I asked was for them to bring me another Battery so I can have my son (when he's off work) put it in the vehicle so I can drive it to their facility the next morning! I work 8-5 Monday-Friday. Thank you AGAIN for the inconvenience. Instead i have to call a Tow company to have it towed to their shop!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
HORRIBLE!
HORRIBLE customer service in the service department! Will NEVER purchase a car threw this dealership and will NOT be taking my vehicle for service again. Very rude employees!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
HORRIBLE SERVICE
HORRIBLE customer service in the service department! Will NEVER purchase a car threw this dealership and will NOT be taking my vehicle for service ever again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Horrible, unfriendly employees
My husband purchased a car there and every times we went back for services, they treated us like they never seen us before. We approached whoever, they barely smile. We asked questions or talked about cars, they ignored it. Every time I went with my husband for services I felt uncomfortable going there. I told my husband I will not going back there with him anymore.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Service for '15 Acura RDX
Very friendly people and quick service on our '15 Acura RDX.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fresno Acura Scheduled Maintenance Experience
I recently took my Acura TLX into Fresno Acura for its first service. It was a very pleasant experience. I called ahead and arranged to drop the car off in the late morning. I walked to a nearby restaurant and the car was ready by the time I finished my lunch. Everything about the experience was good. I plan to continue using Fresno Acura for all of my car maintenance needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Educator
We have used Fresno Acura's service department for several years and have always been completely satisfied with the results. Awesome staff who provide exceptional care!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
DANIEL
I always try to work with Daniel inside, he is always very accomodating and on top of all my needs to know
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks
Excellent service. Fast and friendly. Thanks Daniel Weimer for the excellent service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Owner
I have been an Acura owner for over 10yrs and have always been extremely happy with the dealership from the sales man Harris , the the person that answers your call , the service guys that attend to you when you walk in . Very professional in all categories . I have made appointment in the past but this last time I took my chances and walked in and to my surprise not only did they work me into their schedule , I got transportation back to my office and my car was done before lunch and got transportation back to get my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase