Ed Dena's Auto Center

If you plan on using your own bank to finance your new car 🏃 DO NOT PURCHASE here!! My husband went to purchase a brand new AT4 here at Ed Dena’s auto center and was given a contact name of a salesman named Nelson, we took the car for a test drive and Nelson told us he just started working there Monday and was literally of no help to any questions we had. He then pushed my husband to go back down there and purchase the car when he was working because he was going to be off on Christmas Eve. We went down there on Christmas Eve so Nelson gave us the contact of another guy he apparently shared a cubicle with named VICTOR, my husband called victor and the first time he answered the phone my husband said “ is this victor? “ and he said “ NO “ and hung up , so we called back and victor answered and said “ who the xxxx is this ! “ then hung up , so my husband called the front desk for the THIRD TIME and asked to talk to a different sales rep so we finally got ahold of a guy named EDDIE, Eddie seemed to be helpful at first but we quickly realized nobody wanted to get the car sold on Christmas Eve and they hated the fact that my husband used his own bank to finance the car. They tried atleast 3-4 times to let them run his credit AGAIN through their finance people even though we already had a preapproval 😭😂. The way everyone there talked to us was completely awful. This was the most UNHELPFUL set of car salesman people and finance lady we’ve ever dealt with. If they didn’t have the car we loved we would have gotten a car somewhere else. If I could give this place NO stars I would

I asked salesman if they still inspect the vehicles before selling,he said yes, so I bought the Lexus convertible red and the first time I went on the freeway to lemoore to work I smelled smoke, mechanic said the front struts were shot and had been for a long time the oil and dirt built up really thick on undercarriage, mechanic gave me a written statement that the car is a fire Hazzard and the struts could cause an accident very easily, they told me they would not fix it so right now I am going through the better business bureau and consumer affairs,also DMV investigator, we bought two vehicles two days apart so let me tell you they don't care about the customer theijust want to make a sell my son also bought a truck there, needless to say they just lost 3 customers,DMV investigator informed me it's illegal to sell a vehicle leaking flammables onto the exhaust and bad suspension, so I'm filling complaints and referring to my lawyer, beware and don't believe what they tell you they all lie to sell a car, you better have it gone over by a really good mechanic,appears they are selling patched up junk

The staff are friendly helpful and knowledgeable. They were fast about getting the car taken care of.

Bernie went above and beyond to make this transaction as easy as possible. We will definitely buy our next truck from him as well!

DO NOT BUY FROM THIS DEALER - This review is a long read, but it may save you some heartache and money if you take the time! I have 30 years of purchasing cars and trucks in multiple states. I just had the worst experience I've ever had in car buying. The type of games played while attempting to purchase a truck through Ed Dena GMC in Dinuba, CA, is why the car buying is so hated and dealerships so reviled. After weeks of searching for a 2024 GMC 2500HD AT4 I thought I'd found it at Ed Dena GMC. I negotiated with the sales manager, and we agreed on an "Out The Door" price of $91,000. The truck was still in transit, and knowing the new model year was hard to find, I placed $1,000 down to hold the truck. Furthermore, I secured my loan through USAA and informed them I would also place $20,000 down. I hoped to streamline the process since I was traveling from Utah to California to pick up the truck. I wrongly thought that everything was good to go and above board. The first hint that things were going downhill was when I was informed that they would require a back-up loan in case my loan wasn't approved. I argued that my loan was approved for far more than the truck was worth. They had the proof in their possession... the actual loan approval and processing instructions from USAA!!! After discussing how foolish this was, I was informed by the sales manager that this was to protect them. The choice given to me was to accept their loan and get pre-approved or shop for a truck elsewhere. I had a loan!!! They had the paperwork!!! I reluctantly accepted their terms after they said they would only process the loan if I disappeared with the truck and canceled my loan with USAA. Red Flag!! Once on their lot and after multiple discussions with their sales team, I purchased plane tickets and made arrangements to travel to California. Hours before departing Utah, I was informed that a cashier's check for the $20,000 would no longer work for the down payment. They wanted the $20,000 in cash!!!! What the xxxx?!?!?!? ANOTHER RED FLAG!!! I have never heard of a cashier's check not being accepted. Nobody wants to carry around that amount of cash. So, after having a lengthy discussion with the sales team and how this was starting to feel like a scam, I again gave in and pulled $20,000 in cash out of my bank account. Again, hours before I was to depart Utah, I asked if they could please send any paperwork I could complete before arriving to expedite the process. They finally sent their "required" back-up loan via email. Now, their game was revealed. The truck's price had jumped several thousand dollars beyond the documented "Out the Door" price we agreed upon weeks before. Furthermore, the interest rate was 8.6%!!! I have over an 800 credit score, and USAA, taking care of veterans as they always do, gave me 6.4%. I was beside myself. This loan and the new price were being forced upon me only hours before my departure. I had a lengthy discussion with the managers, and they would not budge. They tried to convince me that there was a mistake made on their side but never accepted responsibility or the fact that we had a documented and agreed-upon price. The new price reflected on their back-up loan would be the price, take it or leave it. I demanded my $1,000 deposit back which they didn't fight me over, thankfully. So, I am out three weeks of time, over $1,000 in plane tickets, and without a vehicle. I tried giving them the benefit of the doubt for almost three weeks. I accepted the Red Flags and gave in to their demands. My mistake. I'm old enough to know better. The way I see it, Ed Dena GMC in Dinuba, CA, just purchased several thousand dollars and three weeks of advertising from me. I can't stress this enough, save yourself a lot of hassle, time, and disappointment and find a vehicle somewhere other than Ed Dena GMC in Dinuba, CA.

Had a great Experience with purchasing a car with Kevin. Kevin helped me get into a 2023 new car. Happy with my 2023 new car!!!!

Great service dept that knows what they are doing and makes the waiting experience very comfortable.

Had my car for 2 mos!! I had to call them all the time with excuses like we are short 2 mechanics. It will be 2 weeks etc. All the Service Manager could say is Im sorry thats the best I can do. Well sorry never coming back after buying 4 cars and had previous service. Very bad experience!!

I would not recommend buying a car or trusting the sales people at Boarderline Classics, Ed Dena’s Chevrolet, none of them! After speaking with the sales guy Gabe for several days in a row, we asked what it would take to hold a car we are/were interested in until we could get to California (we live in Oklahoma); we sent the money they requested via cashiers check. Today we find out that Gabe sold it out from under us. We have the plane tickets bought, hotel scheduled and was bringing cash with us. We called the owner Ed Dena and he wouldn’t do anything about it. This shows the character of the company and the character of the people working for him. When my husband told me today, I called Gabe and he proceeded to tell me he was sorry but the interested party was approved and that ‘it’s a car thing’ and I told him I disagree, it’s a moral thing! Gabe is supposedly the only guy at this dealership, gave my husband his word that he would hold it and he sold it, TODAY 9/18/2020! A man’s word should mean something and apparently they do things dirty! DON’T trust them!

Best professional, friendly staff. Always great inventory to choose from. Ask for Nelson he was fantastic