Reviews
Great Service
Very easy drop off and service completed in a timely manner. Coupon already applied when I checked out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your feedback! We hope to be of service to you again! Take care!
C max
Our sales representative, David, was vey helpful and patient with us during the entire process of finding me the right car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're pleased to hear everything was completed to your satisfaction, Joycelin! We hope to be of service to you again! Take care!
Great Service
Great job, very fast service. He said 3 hours, but I was out in 2. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Got us what we wanted!
They were very accommodating in helping us get the exact vehicle we wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your comments keep us motivated and working hard for all our guests, Jacob! Thank you so much for choosing Ourisman Ford Lincoln of Alexandria as your first choice for service!
Good customer support and a fair trade in value
I purchased a 2017 MKZ. Mike Hughes, as always, was extremely helpful and generous with his time. Ted Nixon was excellent in explaining the paperwork needed for completing the sale. Mike Powers evaluated my trade-in and gave me a fair price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Edwin, your positive review means a lot to us and we?re happy we could help you! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
On the day of my service appointment staff welcomed me and were very helpful. I waited for my vehicle and the waiting areas were clean with amenities, such as news papers and fresh donuts, coffee and tea. Once the service was completed staff immediately notified me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service for recall repair and easy commute
Great experience. Easy drop off and pick up from Metro via courtesy shuttle. Strongly recommend for service of Ford or other vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eugene, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Ourisman Ford Lincoln of Alexandria, we value our customers and we look forward to seeing you on your next visit. Take care!
The Review
Service is good but your prices are way too high compared to places like Pep Boys.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great services. Great people.
The process was streamlined and effective. Ourisman was very willing to work within my needs and make me a deal that fit our budget.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service Overall!
The entire staff was helpful and the entire place felt more like a family than a pushy sales dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase