Passport MINI of Alexandria

Salesman Jeff Wannall and Sales Manager Peter Lawford were terrific. I am not the easiest customer. Very demanding in what I want in my cars and good... pricing These guys went back and forth with me very patiently and answered every question or request with respect for the process I highly recommend them

Purchased a 2016 two-door mini hardtop from this dealer in May 2019; received my title, which incorrectly stated it was a 2014 four door hardtop. I took... the title back to the dealer on July 27, 2019 to have both corrected. I received another title in early August on which the year was corrected, but the doors were not. I took the title back to the dealer on August 12, 2019 to have that corrected. I spoke with the General Manager, David Hellmuth, who said they would submit for another correction. Fast forward almost two months later (October 10, 2019), and I still do not have a corrected title.

Unlike most other experiences elsewhere, the salesman was attentive, patient and very helpful. He knew his entire product range and all he used stock intimately.... We very quickly narrowed down our options and were processed and financed seamlessly. All interactions with the staff were excellent and we were very pleased to drive away with exactly what we wanted in a very short space of time.

It’s so hard to find salespersons with honesty and integrity. Says embodies just that. Everything that was committed was done. Stas kept his word and an... open line of communication at all times. He was very pleasant and helpful. This was the fastest car buying experience I’ve ever had.

Stellar Customer Service from everyone. When I was ready to give up, they didn’t. Jerome was Awesome and a Humorous Salesmen. Thank you to the whole... Alexandria Family

I went for a routine oil change, as I needed the car in good shape for a road trip. Frank helped me check in, and kept me informed on the service progress.... He explained other issues they found, which they fixed (as there was no cost), and I was on my way in good time. I bought my Mini from Passport and have enjoyed driving it since.

This year's checkup was expensive but needed to correct a few issues with my Mini. My service manager, Frank, made sure I got all the "discounts" for the... services I had scheduled. What is the best is that the yearly inspection is free and you always get your car washed. There is no problem if the service is somewhat extended, you get a loaner car. Frank is very good at explaining what needs to be done and very courteous and respectful to his customers. I love my car and I believe in going to dealership for service. I know the service team knows how Mini owners LOVE their vehicles.

On Wednesday, May 22nd, I purchased a 2014 Mercedes C300 from Mini of Alexandria at 5990 Duke Street, Alexandria VA. It seemed to be a great deal. The... car had less than 25k miles and was reasonably priced. I worked with Matt who came across as a great salesman and seemed to be genuine. He even mentioned they always sell great used vehicles because they want great reviews and returning customers. About 4 days after purchasing the vehicle (no warranty was included because they are not a certified Mercedes dealer), I took it to a certified Mercedes dealer who said that the car was in excellent condition overall but had a leak in the engine. A leak that was there for a while based on the residue. I immediately took the vehicle back to Mini of Alexandria to look into the concern. I was told that they would not repair it because it would not have passed inspection if it was previously damaged and they do not honor the standard 5 day return policy in VA. The Mercedes dealer service center made it clear that an engine leak would not have stopped the car from passing inspection so in my opinion Mini of Alexandria failed to effectively diagnose the car prior to its sale (or they did not reveal the repair needed). Ultimately I was stuck with a $1500 repair on a newly purchased car with no remorse from Matt or anyone else at Mini of Alexandria. They even refused to look at the car to access the damage. My advice is to stay clear of this dealer. Once they get your money they do not care about anything that follows. It was very disappointing that they did not do more to assist as it was apparent that the leak was old due to the residue. I'm thankful that it wasnt an overly expensive issue and that I can get it resolved but suppose the repair was more extensive? I plan to seek legal counsel forrestitution as this entire situation is unfair. Do not go to Mini of Alexandria if you want a reputable dealer.

Two thumbs up!! We've never been disappointed any time we come back to Passport for service or sales! A great staff and terrific service. You guys never... disappoint!!!!

Outstanding all around. Young man coordinating entrance to staging garage was courteous and dynamic. Jim at the service counter was extremely engaged,... responsive, and efficient. Nice spread at the complimentary coffee bar and hospitality of sales team in proximity of the waiting area further enhanced the good vibes.