Passport MINI of Alexandria

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4.4
(328 reviews)
Visit Passport MINI of Alexandria
Sales hours:
Service hours:
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Service Sales
Monday 7:30am–6:00pm 9:00am–8:00pm
Tuesday 7:30am–6:00pm 9:00am–8:00pm
Wednesday 7:30am–6:00pm 9:00am–8:00pm
Thursday 7:30am–6:00pm 9:00am–8:00pm
Friday 7:30am–6:00pm 9:00am–8:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (888) 452-6764 (888) 452-6764
Used (888) 453-0828 (888) 453-0828
Service (703) 687-9823 (703) 687-9823

Inventory

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Special offers

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About our dealership

This seller has been on Cars.com since November 1999.
Welcome to Passport MINI of Alexandria!

We are the Top MINI Dealer in the USA! We opened our doors in August of 2009 offering our famous customer service and loyalty to MINI Cooper enthusiasts in the Washington DC Metropolitan area. Some highlights of Passport MINI of Alexandria include:

Largest selection of MINI Inventory in the State of Virginia
Largest MINI service and parts department on the East Coast
Saturday and same day service
Free car wash
Exclusive MINI Cooper Boutique
Build Your Car Deal Online and Save Time - Visit Our Website!

Service center

Phone number (703) 687-9823

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.4
(328 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Vinnie was excellent and went above and beyond to make

Vinnie was excellent and went above and beyond to make our shopping experience wonderful. I broke my foot the day after we picked out my MINI and Vinnie arranged to deliver the car to my home. Wonderful customer service! Mini of Alexandria is now my preferred dealer! I look forward to being a customer for many years!

Dealer response

Thank you for the feedback. We are so glad Vinnie was able to assist you, and we hope you feel better. Thank you for your business at MINI of Alexandria!

5.0

This is our seventh car we have purchased from Passport

This is our seventh car we have purchased from Passport over the years and, every single time, we've not been disappointed, at all! Service, sales, financing have all exceeded our expectations!

Dealer response

Thank you so much for your business and loyalty! Customers like you are why we love doing what we do! -Team Passport

1.0

Went to the dealership fully intent on buying a used

Went to the dealership fully intent on buying a used vehicle that was offered. After going on a test drive and starting the process of purchasing the vehicle, the General Manager David approached us with concerns regarding my fiancée's ID verification. For some reason, his Florida license wouldn't scan in their app software. He then insinuated that we were potentially trying to use a fake ID to purchase the vehicle. He also said that if myself and my fiancée were on the vehicle loan it would not be an issue because he would have a verified ID. We then applied for a loam together and were approved, but he still did not want us to go home with the vehicle until we could physically get the money to the dealership. When I went to get contact information of someone above him to file a complaint, he condescended me several times. Us both being military, me and my fiancée were both offended and embarrassed to be accused of being criminals in a showroom full of people. Would NOT recommend this dealership to anyone. Our sales rep Jose was excellent throughout the whole thing, however. I went back into the dealership to get owner contact info or info for anyone above the General Manager on site. David Hellmuth continued to belittle me and would not allow me to contact anyone other than him on this matter. I have never been so disrespected in my life by anyone. Especially not someone that I am trying to give my money to.

1.0

POOR QUALITY/ Questionable Management

Our son flew from NY to Va to purchase a used mini cooper. We were assured by the manager, Peter Lawford as well as the salesperson - Jose Lopez that he should secure the ticket to fly down and the car would be ready to go out the door. When he arrived he was told that the inspection was complete and it passed, however they had not done the maintenance check where they found that $4000. worth of repairs INCLUDING the STRUTS are BROKEN!!! This is unbelievable given that it passed inspection - this alone is a SAFETY issue! My husband called to speak with a manager and he was given to David Alman - the GENERAL MANAGER who said "these things can happen" How could this car have passed inspection with broken STRUTS????? Perhaps it is time for Mini to review who is "Managing" this dealership.

5.0

I went in primarily for warrant work. That was...

I went in primarily for warrant work. That was exceptional. I asked that they also check out about 6 other items. Some they took care of, no charge. Tech then sat down with me and spent a lot of time explaining their assessment and recommendations. All good.

Dealer response

Thanks for sharing your positive experience and for being a member of our Passport family!

5.0

The service department was very knowledgeable. Hats off...

The service department was very knowledgeable. Hats off to Carlos who had exemplary customer service skills and took care of all of my vehicle needs.

Dealer response

Happy to be of assistance! Thank you for entrusting us with the servicing of your vehicle. We hope to see you again at Passport!

5.0

Don’t have one

Great quick service gave me a discount without me asking. Clean facility I was informed by text when completed. Free inspections free car wash. Courteous staff

Dealer response

Thanks for the 5 stars, Lori! We really appreciate your business and hope to see you again soon here at Passport MINI of Alexandria!

5.0

Great staff, professional and always willing to go the...

Great staff, professional and always willing to go the extra mile. Will continue to bring our mini coopers to this dealership for all our needs. If you need a great salesman, Andy Fortney is the person to see.

Dealer response

Thank you for your kind words! We appreciate your loyalty and have enjoyed providing you with an unsurpassed experience during your visit.

4.8

Dealership and Sales Rep Vinnie M

I was in the market for a new mini, having had my Clubman for 11 years. Vinnie M was a super match for me as sales rep---patient, knowledgeable, low key, and more of a consultant than a salesman. The way I want it to be. The dealership is a super pleasant place, and the selection of cars always great. I recommend Passport Mini and Vinnie M especially!

Dealer response

Thank you for the 5-stars, NL! Customers like you are the reason we love doing what we do! We appreciate your business here.

5.0

Very satisfied...again!

Haven't needed to return to the dealer for over a year. When I went in for my appointment, I recognized almost everyone there from the last checkup. That indicates to me that this is a smooth running operation, one that treats its employees, as well as its customers, in the best way possible.

Dealer response

Thank you for the 5-stars, John! Customers like you are the reason we love doing what we do! We appreciate your business here.

See all 328 reviews