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POOR QUALITY/ Questionable Management
Our son flew from NY to Va to purchase a used mini cooper. We were assured by the manager, Peter Lawford as well as the salesperson - Jose Lopez that he should secure the ticket to fly down and the car would be ready to go out the door. When he arrived he was told that the inspection was complete and it passed, however they had not done the maintenance check where they found that $4000. worth of repairs INCLUDING the STRUTS are BROKEN!!! This is unbelievable given that it passed inspection - this alone is a SAFETY issue! My husband called to speak with a manager and he was given to David Alman - the GENERAL MANAGER who said "these things can happen" How could this car have passed inspection with broken STRUTS????? Perhaps it is time for Mini to review who is "Managing" this dealership.
I went in primarily for warrant work. That was...
I went in primarily for warrant work. That was exceptional. I asked that they also check out about 6 other items. Some they took care of, no charge. Tech then sat down with me and spent a lot of time explaining their assessment and recommendations. All good.
Thanks for sharing your positive experience and for being a member of our Passport family!
The service department was very knowledgeable. Hats off...
The service department was very knowledgeable. Hats off to Carlos who had exemplary customer service skills and took care of all of my vehicle needs.
Happy to be of assistance! Thank you for entrusting us with the servicing of your vehicle. We hope to see you again at Passport!
Don’t have one
Great quick service gave me a discount without me asking. Clean facility I was informed by text when completed. Free inspections free car wash. Courteous staff
Thanks for the 5 stars, Lori! We really appreciate your business and hope to see you again soon here at Passport MINI of Alexandria!
Great staff, professional and always willing to go the...
Great staff, professional and always willing to go the extra mile. Will continue to bring our mini coopers to this dealership for all our needs. If you need a great salesman, Andy Fortney is the person to see.
Thank you for your kind words! We appreciate your loyalty and have enjoyed providing you with an unsurpassed experience during your visit.
Dealership and Sales Rep Vinnie M
I was in the market for a new mini, having had my Clubman for 11 years. Vinnie M was a super match for me as sales rep---patient, knowledgeable, low key, and more of a consultant than a salesman. The way I want it to be. The dealership is a super pleasant place, and the selection of cars always great. I recommend Passport Mini and Vinnie M especially!
Thank you for the 5-stars, NL! Customers like you are the reason we love doing what we do! We appreciate your business here.
Haven't needed to return to the dealer for over a year. When I went in for my appointment, I recognized almost everyone there from the last checkup. That indicates to me that this is a smooth running operation, one that treats its employees, as well as its customers, in the best way possible.
Thank you for the 5-stars, John! Customers like you are the reason we love doing what we do! We appreciate your business here.
Service staff are amazing!
I had my car towed to the dealer as I needed a tire replacement. They called me as soon as it arrived to let me know it made it there. They kept me informed about what they found, what needed to be done, cost, etc. They also did my annual maintenance and a car wash while it was there without me even having to ask. We were not able to get there immediately and they allowed us to pay online and left our paperwork with the receptionist so we could come later. They are always so great to work with and the reason I continue to buy Minis from them (on my 4th - a girl likes to change it up)
Happy to be of service to you! We put forth the highest of standards for our team and are delighted to know they surpassed your expectations. We are grateful for your loyalty and look forward to working with you again in the future. Thank you for choosing Passport!
2020 Mini Hardtop
Mini of Alexandria has the best selection of Minis anywhere. Eric Holliday was a pleasure to work with and a great person to buy a car from. Highly recommended.
Thank you for sharing your experience! We appreciate the opportunity to provide you with excellent customer service and a smooth purchase process. Welcome to the Passport family!
Superb customer service
My experience with Passport Mini of Alexandria was the absolute best. My salesman and finance lady, Vinnie and Paula were great. They made me feel like part of the team. Also the cashier at this location was great, unfortunately I can’t remember her name but she was very sweet. I had a few issues but Vinnie and Paula made it so those issues were painless and easy to overlook. This a 5 star car buying experience. Please ask for Vinnie if you’re looking for a Mini in Alexandria.
Happy to hear you were provided with the same exceptional customer service we are known for! Thank you for sharing your experience and for your loyalty.