Passport MINI of Alexandria

I purchased my Mini at this dealership and later brought it in for a minor service. Upon returning home I noticed the body of my car was damaged. I called the dealership and after 3 calls over a week they agreed to fix it. When I returned to pick it up I saw that they had only partially repaired the damage they caused. They said they would call me back to work it out. A week has passed, still nothing. Feels pretty unfair.

I received a prompt reply regarding all information I requested regarding the car I was seriously interested in buying.

Very professional and helpful! Made sure I received the best deal for my new Mini! Great doing business with the staff. Friendly and easy to work with. Look forward to doing business with them in the future!

Great experience! I was looking nationwide for a good deal, and I found it here. Sami was wonderful, fully dedicated from the beginning to the end of the process. I was able to negotiate the price for my trade in comparison to other dealers and websites. Edgar, the manager made the process very easy and less than two hours I was out of there. My 3 hours drive was definitely worth it.

The Experience was over the top, I went in knowing exactly what I wanted and the sales associate that assisted me was right on it. Jose helped me with everything and showed me everything about the car including all the features. He was an absolute saint and was literally so helpful to me. He assisted me in all the paper work and I left the dealership very satisfied with the car and very grateful and satisfied with the service I received. If any of my friends ask I would send them straight to Jose.

Second time MINI owner. The sales staff are always very kind and helpful. Jairo and Gomez in service are great too.

Let me tell you, Jose at the Mini Cooper dealership is an absolute rockstar! I recently had the pleasure of working with him, and I was blown away by his dedication and expertise. From the moment I walked in, he greeted me with a warm smile and made me feel like a valued customer. He patiently listened to my needs and helped me find the perfect car that exceeded my expectations. Not only did he have an impressive knowledge of the Mini Cooper models, but he also took the time to explain all the features and options in detail. It's clear that Jose genuinely cares about his customers and goes the extra mile to ensure their satisfaction. He's a true professional who takes pride in his work, and it definitely shows. If you're in the market for a new car, I highly recommend seeking out Jose at the Mini Cooper dealership. Trust me, you won't be disappointed!

If I could give zero Stars I would do that. Ahead of time, they gave me a price for the car... what I expected to see was a car that matches the quality for the price. What I saw... scratches, beat up bumper and a sales guy (Mike) unwilling to take the time with me that was needed. Was the car worth the price? Not the way it looked. Was my 2.5 hour drive each way worth it? No. I am not sure what the business model is but... Customer Service goes a long way. I was asking to put down a refundable deposit so I could get my wife to take a look. I was 90% sure I would have purchased the car had he agreed. Since he did not, I walked. Again... simple customer service.... goes a long way! Now for the pricing: dealer fee of $995 and processing fee of $350, in addition to ttl. Those fees were the reason I walked.

I think if you didn't buy your Mini from this dealer, the service department approach is "you'll take what we give you and like it." My guess is they have plenty of dealer customers, and not enough mechanics, and so they really don't have time to service your Mini the way you want them to. If you want your oil changed more frequently, they will tell you no, it's not needed, we're not scheduling that. If you want to repair a worn part that has a little life left while another broken part nearby is being removed and replaced (to avoid future duplicative labor costs), they will again tell you it's not needed and refuse to give you a quote for replacing other "almost worn-out" parts in the vicinity of the part bring replaced. My advice is if you want to service your vehicle here, buy it here. If you didn't buy it here, go anywhere else that knows Minis. I honestly don't think Mini of Alexandria would argue with this review. Until they get more mechanics, they're prioritizing customers who purchased their Mini at this dealer.

Just finished my second vehicle purchase from Passport Mini...factory ordered 2 door hardtop JCW. Whole experience including turning in my previous leased car was fantastic.