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Passport BMW

(1,250 reviews)
Visit Passport BMW
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (888) 478-5391 (888) 478-5391
Used (888) 478-7414 (888) 478-7414
Service (240) 206-6183 (240) 206-6183

Reviews

(1,250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Passport BMW from DealerRater.

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Great service

I keep going back to this Center where I purchased my car, expecting great service and they deliver each time and certainly justify my hour long journey to get there..Attendants are highly professional, knowledgeable and quite courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Experience

I just purchased a BMW X1 from Teric. He made the process painless and was very accommodating. He provided excellent customer service. If you are in the market to purchase a vehicle- I highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Teric rocks, thanks so much for sharing this!

I was impressed with the cleanliness, appearance, limited...

I was impressed with the cleanliness, appearance, limited contact and professionalism of the staff at Passport BMW, Every staff member there offered water and there was hand sanitizer station’s in the showroom. Nana P. Was a very professional and thorough Client Advisor. My experience was forever positively memorable. I felt important. My only negative feedback was my wait to see finance and the computers available for the customers were mostly inoperable. I would go back to Passport BMW again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I love Passport BMW. Just had my car valet/serviced....

I love Passport BMW. Just had my car valet/serviced. Katarina who handles the valet service is awesome. As is Keith our service coordinator. The communication and service is great. Wouldn’t dream of going anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve Heath has been our service advisor for 7 years now....

Steve Heath has been our service advisor for 7 years now. Passport BMW service department and Steve are very professional and prompt in solving all service related Issues. Steve is an asset to Passport BMW. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional and respectful. Met all my needs and...

Very professional and respectful. Met all my needs and kept me inform periodically through out my wait while my car was getting serviced which I was satisfied with the results.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and polite staff. Everything was taking...

Excellent service and polite staff. Everything was taking care through the phone they picked up my car from my job and dropped at the same palace ( Left an other car for my use ) Thank you passport BMW

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent hassle free experience

Had a quick, easy, and enjoyable experience working with Passport BMW. I appreciated their ability to expedite the purchase process and to get me in and out of the dealership without pressuring me for extra add ons. Would come back to Passport for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome salesmame

Kevin is the best salesman that I ever worked with. I loved to work with Kevin and the way he helped me with my new vehicle. He made my time worth it and he is super friendly. I will definitely coming back to see him again if i look for new BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Courteous and empathetic

Kevin is a the best honest sales person that I have come across. He has the ability to understand and share the feelings of his customer. I am a used car exporter and been buying a lot of used cars for export. I purchased 2017 Benz GLE 350 from Kevin by phone since I could not able to travel to the dealership to text drive or inspect the car. Kevin was able to give me a vivid description and the condition of the car. The car came exactly according to his description and advice. He is the best beyond 5 star

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.