Reviews
Mason Ma was the salesperson who received us.
Mason Ma was the salesperson who received us. He was enthusiastic and patient. He answered all our questions and allowed us to buy a car. We are very satisfied.
Mason Ma was the salesperson who received us.
Mason Ma was the salesperson who received us. He was enthusiastic and patient. He answered all our questions and allowed us to buy a car. We are very satisfied.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cindy, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Lexus of Serramonte
This is our fourth unit in this dealership, lexus
This is our fourth unit in this dealership, lexus serramonte. As always Eric Weichardt is very helpful and very professional in dealing with us. Very thankful for his services.
This is our fourth unit in this dealership, lexus
This is our fourth unit in this dealership, lexus serramonte. As always Eric Weichardt is very helpful and very professional in dealing with us. Very thankful for his services.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Lexus of Serramonte! If you have any further questions, please don't hesitate to reach out!
Force customer to buy extended warranty, in order to buy
Force customer to buy extended warranty, in order to buy at MSRP. When I tried to cancel the optional insurance, they give me the runaround.
Force customer to buy extended warranty, in order to buy
Force customer to buy extended warranty, in order to buy at MSRP. When I tried to cancel the optional insurance, they give me the runaround.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, I would like to get some more details about your experience with us. We would like the opportunity to make this up to you. Please contact our manager at (650) 731-3906 so we can make your experience a positive one.
I am very satisfied with the service of this store, and I
I am very satisfied with the service of this store, and I am very satisfied with the salesperson Mason who received me, and the manager. I will definitely recommend it to my friends if they need to buy it again in the future.
I am very satisfied with the service of this store, and I
I am very satisfied with the service of this store, and I am very satisfied with the salesperson Mason who received me, and the manager. I will definitely recommend it to my friends if they need to buy it again in the future.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Zhiyong, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
my salesperson, he was very professional, and kind, he
my salesperson, he was very professional, and kind, he answered all my questions about the car and showed me all features.
my salesperson, he was very professional, and kind, he
my salesperson, he was very professional, and kind, he answered all my questions about the car and showed me all features.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vicky, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
The entire process (negotiating, buying, financing,
The entire process (negotiating, buying, financing, getting the car ready) took less than 2 hours. It wasn?t the usual back and forth that we?ve all come to dread with car dealers. This was a quick, to the point, no nonsense purchase. Our sales rep, Gary, was awesome. Our financial specialist, Habib, was great too. They didn?t try to force any add-ons, explained everything so we understood what we were agreeing, and truly made us feel welcome and valued our business. The whole way home, my husband and I talked about how great this experience was and how this made us feel very happy with our purchase. Recommend this place wholeheartedly!
The entire process (negotiating, buying, financing,
The entire process (negotiating, buying, financing, getting the car ready) took less than 2 hours. It wasn?t the usual back and forth that we?ve all come to dread with car dealers. This was a quick, to the point, no nonsense purchase. Our sales rep, Gary, was awesome. Our financial specialist, Habib, was great too. They didn?t try to force any add-ons, explained everything so we understood what we were agreeing, and truly made us feel welcome and valued our business. The whole way home, my husband and I talked about how great this experience was and how this made us feel very happy with our purchase. Recommend this place wholeheartedly!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We had the best experience buying a vehicle.
We had the best experience buying a vehicle. The salesperson was knowledgeable and helpful throughout the process. The negotiation was painless and we were happy with the price we got. Definitely consider buying from this dealer again in the future.
We had the best experience buying a vehicle.
We had the best experience buying a vehicle. The salesperson was knowledgeable and helpful throughout the process. The negotiation was painless and we were happy with the price we got. Definitely consider buying from this dealer again in the future.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thienkhai, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have purchased a many cars in my time and I have to say
I have purchased a many cars in my time and I have to say that my experience buying the 911 was exceptional! Victor made the whole process very easy and stress-free.
I have purchased a many cars in my time and I have to say
I have purchased a many cars in my time and I have to say that my experience buying the 911 was exceptional! Victor made the whole process very easy and stress-free.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Lexus of Serramonte
No haggling or harassment.
No haggling or harassment. Just honest feedback and great customer service. This is my second Lexus. I love these vehicles
No haggling or harassment.
No haggling or harassment. Just honest feedback and great customer service. This is my second Lexus. I love these vehicles
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Danielle, thank you for sharing your positive experience! We hope to see you soon!
I definitely recommended Lexus of Serramonte .
I definitely recommended Lexus of Serramonte . They treat you very nice polite and they don’t pressure to buy anything right away. They help you too walk around the
I definitely recommended Lexus of Serramonte .
I definitely recommended Lexus of Serramonte . They treat you very nice polite and they don’t pressure to buy anything right away. They help you too walk around the
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jose, we are so happy to read such a great review about Lexus of Serramonte! Please don't hesitate to reach out to us if there's anything more we can do!