Lexus of Serramonte

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
846 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 2, 2020

    Raj was amazing and no-pressure and patient and professional. Still to return for more education on the vehicle. Love the car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kathleen Charlton, thank you for sharing your positive experience! Thank you again for the great review!

  • 5.0 out of 5
    June 30, 2020

    positive experience. Friendly, informed agents .Explained the whole process of leasing vs buying as well as options offered

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Jairo Mendivil, thank you so much for your positive comments about Lexus of Serramonte! We hope to see you soon!

  • October 26, 2018

    Outstanding personal service was provided by Randy. He worked thru issues and had the vehicle ready when I returned from strip.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to leave us this great review! Please let us know if there is anything else that we can do for you. Have a wonde...rful day!

  • 5.0 out of 5
    June 30, 2020

    Just bought a L/certified RX450h from Lexus of Serramonte. Fernando was our salesperson and he was great. Very friendly, up front, and accessible. I bugged... him for over a month while I was deciding on a car, first thinking about a RAV4, then an NX, then a used BMW X5, then finally landing on the RX. Fernando was patient and helpful the entire time, giving me his thoughts and feedback about my decisions. He's also quite knowledgeable about the cars on the lot. A lot of the salespeople I dealt with didn't know much about their pre-owned inventory, but Fernando had encyclopedic knowledge on all the used models I was interested in, answering all my questions about each one. In the end, I'm glad I went with the Lexus. They had the best deals and their L/certified program is very generous. Serramonte consistently has the best inventory in the Peninsula that I've seen for both new and CPO cars, so I highly recommend them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    William Sam, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!

  • 5.0 out of 5
    June 27, 2020

    Raj made buying a brand new car a very easy and quick experience for me. Buying cars is usually not a fun experience to go through but everyone at Lexus... Serramonte made it great.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Amanda Aguero, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations! Thank yo...u, and have a fantastic day!

  • 5.0 out of 5
    June 19, 2020

    Had my repairs done here and the service was excellent!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    N Fernandez, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

  • 2.0 out of 5
    June 17, 2020

    Disappointed. Only 140,000 mi. and another huge service bill. Three in a row. I've had complete honesty re: service requirements thus far so I assume... that's true this time. My son has a Honda SUV with the same mileage and nowhere near the service requirements/payments. I've loved my 2004 Lexus until now and was actually considering another new one. Not so sure now. And it's a small matter, but your requisition said you gave me a courtesy car wash. You didn't. They've always been a nice finishing touch. Finally, after I paid they said my car would be right out. I was forgotten. 15 minutes later I drove away disappointed.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Michael Garvey, we appreciate your honest feedback, as we are always looking for ways to improve. If you'd be willing to provide more feedback, ple...ase reach out to us at (650) 731-3906 so we can assist you further.

  • 5.0 out of 5
    June 16, 2020

    Excellent! I recommend Lenny as always. Two ????. Great service as always! ??????????

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    Came in for service or repair
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    Dealer Response

    Paul Angeles, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!

  • 5.0 out of 5
    June 15, 2020

    The guys at the dealership gave me a very good buying experience. Mr. Vy Le was very easy to communicate with and made the process very easy and fast.... Very happy with my purchase and would recommend to visit them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

  • 5.0 out of 5
    June 12, 2020

    I want to give a 5 star to Mr. Lenny Villajin ? he is very helpful,attentive to his client and he make sure that all their questions/concerns are answered.

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    Dealer Response

    Hi Geslyn Espulgar! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit.... Take care!

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