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Reviews

Average Ratings

4.8
283 lifetime reviews.
  • Supurb Service

    All Lexus employees are terrific and helpful and the service department is very responsive.

    Dealer Response

    Hi Barb, We're so glad that you had a great experience with us! We appreciate you commenting on our terrific and helpful employees as well as resp...


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    All Lexus employees are terrific and helpful and the service department is very responsive.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Barb, We're so glad that you had a great experience with us! We appreciate you commenting on our terrific and helpful employees as well as responsive Service Department and we look forward to doing business with you again soon! -Your Lexus of Serramonte team


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  • Great serviec

    I got very successful service. If my prior response to the survey provided different scores, that was my mistake. I meant giving the best scores.

    Dealer Response

    Hi Noriyuki, Thank you so much for taking time out of your day to review us again! We are so glad that our staff provided you with service that ex...


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    I got very successful service. If my prior response to the survey provided different scores, that was my mistake. I meant giving the best scores.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Noriyuki, Thank you so much for taking time out of your day to review us again! We are so glad that our staff provided you with service that exceeded expectations and we look forward to seeing you again next time! -Your Lexus of Serramonte team


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  • Serramonte Lexus Sales Kevin Chan

    Over all is good, didn't feel pushed in the buying process, questions were answered, felt comfortable and sales was trustworthy, a little over pro...

    Dealer Response

    Hi Yunshi, Thank you so much for the great review! We sincerely appreciate you taking time out of your day to review us and we hope you have a won...


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    Over all is good, didn't feel pushed in the buying process, questions were answered, felt comfortable and sales was trustworthy, a little over promise on when the car would be able to picked up. Recommend overall!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Yunshi, Thank you so much for the great review! We sincerely appreciate you taking time out of your day to review us and we hope you have a wonderful day! -Your Lexus of Serramonte team


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  • very good

    Excellent experience, great sales person, nice place, good selection of cars

    Dealer Response

    Hi Dennis, Thank you for the 5 Star review and for taking time out of your day to review us! We are so glad that you enjoyed your visit with us an...


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    Excellent experience, great sales person, nice place, good selection of cars

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Dennis, Thank you for the 5 Star review and for taking time out of your day to review us! We are so glad that you enjoyed your visit with us and we hope you have a wonderful day! -Your Lexus of Serramonte team


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  • Bad sale representative

    Sales department representative David made me waste 6 hrs and made me missed work after I explained how busy my schedule is during the week days ....

    Dealer Response

    Hi Fer, Thank you for taking time out of your day to call our attention to the lengthy wait you experienced during your visit. WE sincerely apolog...


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    Sales department representative David made me waste 6 hrs and made me missed work after I explained how busy my schedule is during the week days . As soon as, I mentioned that I did not want to put any money down towards my purchase his expressions and the way he was treating me changed completely and told me I can't buy a there without any money down and sent me on my way.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Fer, Thank you for taking time out of your day to call our attention to the lengthy wait you experienced during your visit. WE sincerely apologize as we strive to ensure each of our guests receive quick and efficient service. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Mike Eufemi, at 650.994.2255 at your earliest convenience. We look forward to hearing from you. -Your Lexus of Serramonte team


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  • Feedback for recent car service

    Outstanding customer service from my service consultant, Adrian.

    Dealer Response

    Hi Peggy, Thank you so much for the 5 Star review and for your kind words about Adrian! We are so glad that you enjoyed your visit with us and we ...


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    Outstanding customer service from my service consultant, Adrian.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Peggy, Thank you so much for the 5 Star review and for your kind words about Adrian! We are so glad that you enjoyed your visit with us and we hope you have a wonderful day! -Your Lexus of Serramonte team


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  • Pleasant experience!

    Had an extremely pleasant experience! Unlike another car company's service center that tried to sell me everything under the sun, I felt like I wa...

    Dealer Response

    Hi Fred, We sincerely appreciate you taking time? out of your day to review us! Thank you for taking time out of your day to review us and we look...


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    Had an extremely pleasant experience! Unlike another car company's service center that tried to sell me everything under the sun, I felt like I was presented with options without being pressured into anything. This is the kind of place that makes me want to come back. Kudos to my service advisor and to all the staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Fred, We sincerely appreciate you taking time? out of your day to review us! Thank you for taking time out of your day to review us and we look forward to seeing you next time! -Your Lexus of Serramonte team


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  • Lexus LX570 2013

    The best dealer. Will buy again. Yuri was a very nice salesman. He helped us a lot.

    Dealer Response

    Hi Zaher, We are so glad that you enjoyed? your visit with us and that Yuri provided you with service that exceeded expectations! Thank you for th...


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    The best dealer. Will buy again. Yuri was a very nice salesman. He helped us a lot.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Zaher, We are so glad that you enjoyed? your visit with us and that Yuri provided you with service that exceeded expectations! Thank you for the great review and we hope you have a wonderful day! -Your Lexus of Serramonte team


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  • Awesome experience

    Bob Fraily made this an exceptional experience for me. I was in and out in a timely manner. Customer service was stellar , all car buying experien...

    Dealer Response

    Hi Sheri, We sincerely appreciate your feedback on the 5 Star service that Bob provided to you. We hope you have a wonderful day! -Your Lexus of S...


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    Bob Fraily made this an exceptional experience for me. I was in and out in a timely manner. Customer service was stellar , all car buying experiences should be so easy. Thank You Bob!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sheri, We sincerely appreciate your feedback on the 5 Star service that Bob provided to you. We hope you have a wonderful day! -Your Lexus of Serramonte team


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  • Lexus of Serramonte

    Lexus of Serramonte makes a stressful situation of having a broken car into a stress free experience. There are other Lexus service centers that a...


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    Lexus of Serramonte makes a stressful situation of having a broken car into a stress free experience. There are other Lexus service centers that are close to my area but I choose to drive 1 hour and 45 minutes because they have an outstanding customer service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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