James Ford

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
175 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 22, 2019

    Very nice people. There is no Lincoln dealer within 50 miles of Paifica, CA

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    James, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe ...travels!

  • 5.0 out of 5
    September 7, 2019

    Excellent service from the staff as always. Serviced my explorer quickly and efficiently.

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    Came in for service or repair
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    Dealer Response

    Anthony, our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership. We are happy we could make your experie...nce a positive one! Thanks again for your business! Take care!

  • May 5, 2015

    The vehicle had a body joint seal leak (Right Firewall)that caused the inside to flood. The other side was fixed under warranty with in a year of purchase... in 2007. They took the time to find leak and repair and find new carpet.

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    Came in for service or repair
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  • 5.0 out of 5
    August 12, 2019

    From the moment I called them and discussed the potential problem I was treated with the utmost respect. I thought I could do the repair myself and as... it turned out, I needed the service department at James Fords help. I appreciate the help, patience and quality of work done at the last minute. We will bring our vehicle back with no hesitation. Thank you all so very much.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Frank, we're glad we could take great care of you! Our staff is dedicated to providing all our guests with outstanding customer service and quality... work you can trust. Please don't hesitate to reach out to us if there's anything more we can do!

  • 5.0 out of 5
    August 7, 2019

    Great People! They are very knowledgeable and helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, thanks for your praise and kind comments about our team. We're glad you enjoyed your visit with us! Until the next time we meet, take care!

  • 5.0 out of 5
    July 18, 2019

    Great as usual. I have had this serviced there before and it was execllent.

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    Came in for service or repair
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    Dealer Response

    Richard, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! T...ake care!

  • 5.0 out of 5
    June 10, 2019

    Even though the supplier of my clutch gave us a bad clutch, James Ford great trouble to get a replacement and fitted it. The whole process took about 6... weeks and James Ford took the trouble to argue my side and fit the new one without any additional cost to me, the customer. That is excellent customer service

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Richard, we're glad we could take great care of you! Our staff is dedicated to providing all our guests with outstanding customer service and quali...ty work you can trust. Please don't hesitate to reach out to us if there's anything more we can do!

  • 5.0 out of 5
    May 12, 2019

    Great place to buy a car i got it for a great deal around kbb value and they even picked me up from home to get the car so overall i was happy with my... experience

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Alexis, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    April 20, 2019

    I purchased my vehicle at James ford and have had my vehicle serviced on three different occasions there. This is a very accommodating dealership, efficient,... and over all a satisfying experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Nancy, thank you so much for your positive comments about James Ford! We are always more than happy to assist you if anything else comes up. Take c...are!

  • 5.0 out of 5
    April 15, 2019

    Our family has used James ford for over 15 years. They are very good about providing a free loaner car and handle our warranty and service work correctly

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Sandra, we?re happy to hear you've had a great experience with us here at James Ford! As one of our valued customers we want to sincerely thank you fo...r your business, and we look forward to your next visit. Take care!

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