James Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
184 lifetime reviews.

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  • 1.0 out of 5
    February 7, 2021

    Always a pleasure dealing with the service department. They make it quick and easy.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 1, 2021

    Could not have asked for better service. quick, clean and on time!

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    Came in for service or repair
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    Dealer Response

    Hello Tom, we're so pleased to hear that everything was completed so quickly and to your satisfaction! At James Ford Inc, we value our customers and w...e look forward to seeing you on your next visit. Take care!

  • May 5, 2015

    The vehicle had a body joint seal leak (Right Firewall)that caused the inside to flood. The other side was fixed under warranty with in a year of purchase... in 2007. They took the time to find leak and repair and find new carpet.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 16, 2020

    Have been dealing with James Ford, Half Moon Bay, CA for 30 years. Great buying experience, excellent consistently reliable service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. We hope to be of serv...ice to you again! Take care.

  • 5.0 out of 5
    November 2, 2020

    Repair came back a Day earlier than promised and $400 less than expected!!!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! Please let us know if you have any additional questions about services you received and tha...nk you again for choosing James Ford Inc!

  • 5.0 out of 5
    August 23, 2020

    Quick and easy, Good customer service brought in my Edge at 7:30 am checked in with the service rep. He took the vehicles info. They completed the service... and I had my vehicle back my Noon !

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    David, we appreciate your feedback of our Staff's service! As one of our valued guests, we want to sincerely thank you for your business and we hope t...o see you here again down the road! Safe travels!

  • 5.0 out of 5
    August 12, 2020

    Working with James Ford has been a great experience both during the purchase and later for service. Highly recommend working with them as they provide... excellent service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Shauna, we appreciate your feedback of our Staff's service! As one of our valued guests, we want to sincerely thank you for your business and we hope ...to see you here again down the road! Safe travels!

  • 5.0 out of 5
    April 6, 2020

    Excellent repair and friendly service. Sorted out the problem quickly

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Anthony, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is ever anything else... we can do for you! Safe travels!

  • 5.0 out of 5
    March 14, 2020

    After having a disastrous repair situation with Serramonte Ford, I found Roy Corsetti at the James Ford Service Department. I?ll never go anywhere else,... no up sell, no nonsense, actually told me the truth about my Brakes and didn?t try to sell me a bunch of unnecessary crap ! James Ford has a Customer for Life or as long as Roy is there !

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    Came in for service or repair
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    Dealer Response

    Christopher, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you aga...in! Take care!

  • 5.0 out of 5
    February 22, 2020

    This is the second truck that I bought from James ford .the first truck when I brought it in for service didn?t have a problem getting a loaner car .this... second truck loaner haven?t been available on the 3 service since I bought truck . Love the dealership but since I live more than 30 miles away it creates a hardship trying to get a ride to and from dealership .probably going to have to buy next truck closer to home

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    Came in for service or repair
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    Dealer Response

    We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!

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