BMW of Mountain View
BMW of Mountain View Hours
About Our Dealership
We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we
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sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
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Service
Oil, Filter Change
$89.99 and up*
Wheel Alignment (RWD)
$199 and up*
Power Steering Service
$199 and up*
Replace Brake Fluid
$199 and up*
RepairPal Certification
- Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
- Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
- Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
- Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.
Reviews
Read reviews that mention:
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December 11, 2019
Professional, efficient and friendly, with all work completed on time.
Does recommend this dealerCame in for service or repairDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseWe are pleased to hear you had such a positive experience with us, Gary! Feel free to stop by if you ever need any more help. Safe travels!
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December 7, 2019
Everything went smoothly, including finding out a worn CV joint that needs replacement. Wayne Chan took care of everything. I only had to answer a call... to authorize the replacement. Wayne also prearranged a loaner car for me, a new X5 model. I quite liked it. May get one someday.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseRoy, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your bus...iness and we hope to see you here again down the road!
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BMW of Mountain View is a great place! Their service dept is top notch. They will go over and beyond to make sure their customers are satisfied from... the time the vehicle is dropped off until the vehicle is complete. They are very professional and personable people. I recommend BMW of Mountain View for sales, service, and parts.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 1 found this review helpful. Did you? -
December 5, 2019
Provide great service Employees are very friendly and helpful
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseWe are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Drive safe!
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December 4, 2019
I bought a Mazda 3 up in Roseville 2 years ago. I live in Bay Area now, and since I bought the extended warranty from AutoNation, I thought I could bring... the car to the AutoNation dealer closest to me for repair of an intermittently working backup camera. When I made the appointment through AutoNation, I was told that the dealer would let me know by email if they didn?t think they could fix it. I got 3 emails confirming my appointment. When I arrived, I was asked to show my AutoNation paperwork. No one had ever mentioned that I was supposed to bring it. Then I was told that if they couldn?t duplicate the problem, they could not fix it. I asked if they could at least call Mazda to find out if this is a known problem ? and they refused. They kept the car for 4 hours, during which I cooled my heels at the nearby Starbucks, as they no longer have shuttle service. and never fixed the car. A complete waste of my time and gas!
Does not recommend this dealerCame in for service or repairDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseHi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be wil...ling to give us another chance, please contact our GM at (888) 242-0651 to discuss what we can do to help.
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December 1, 2019
Making an appointment was easy, I was kindly received on-time and the repairs were made quickly. Communication was also good.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseAndrew, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at BMW of Mountain View. We're happy you fo...und our staff to be so supportive during your experience here at BMW of Mountain View. Thank you so much for being one of our valued guests and we look forward to your next visit!
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November 28, 2019
Very disappointed with the quality of service and lack of follow up . Left several voicemails to assigned service advisor to enquire about service performed... but no response . Car was dirty, not charged .
Does not recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseSam, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these... issues. You can contact the GM at (888) 242-0651 -- we hope to hear from you soon.
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November 20, 2019
good service and our agent Wayne Chan is always helpful since i bought the car.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseAmy, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for your kind review; we ...are happy to pass along your comments to Wayne Chan here at BMW of Mountain View! Thank you so much for being one of our valued guests and we look forward to your next visit!
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November 19, 2019
She is new but good. Overall it was pleasure to do business with her. She came back from home when I changed my mind. She came to work when it was her... off as I had to get car deal that day itself.
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseShubham, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again i...n the future. Best wishes, BMW of Mountain View
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November 19, 2019
I received excellent customer service from service advisor, Wayne Hong. He consistently keep me updated on the progress of my vehicle that was in for... service.
Does recommend this dealerCame in for service or repairDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseWe are pleased to hear you had such a positive experience with us, William! Glad to hear that you are consistently impressed with the service we offe...r here at BMW of Mountain View. We are happy to pass along your comments to Wayne Hong for the great job! Feel free to stop by if you ever need any more help.