Reviews
Write a reviewKyle (and Kevin) and the service team gave me great
Kyle (and Kevin) and the service team gave me great service on my BMW this week.
Kyle (and Kevin) and the service team gave me great
Kyle (and Kevin) and the service team gave me great service on my BMW this week.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would recommend MT View BMW since the service was great
I would recommend MT View BMW since the service was great and waiting area was beautiful.
I would recommend MT View BMW since the service was great
I would recommend MT View BMW since the service was great and waiting area was beautiful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service for oil change, efficient or convenient
Good service for oil change, efficient or convenient shuttle service before and after service down.
Good service for oil change, efficient or convenient
Good service for oil change, efficient or convenient shuttle service before and after service down.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Branden and his team were fantastic.
Branden and his team were fantastic. They had a (brand new!) X3 loaner waiting for me and took care of the recall issues and break replacement. I was already at work when the job was finished the following day, and they allowed me to return the loaner on my way to work the following day. A+ service. Thanks Brandon!
Branden and his team were fantastic.
Branden and his team were fantastic. They had a (brand new!) X3 loaner waiting for me and took care of the recall issues and break replacement. I was already at work when the job was finished the following day, and they allowed me to return the loaner on my way to work the following day. A+ service. Thanks Brandon!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Booked an urgent appointment for problems to start the
Booked an urgent appointment for problems to start the car, but on the day of the appointment the car would not start at all. BMW Mountain View represented by Wayne were very accommodating and moved my slot to the next day after I got the car towed to the garage. They quickly characterized the issue as a faulty starter and had the car running as good as new the next day - and the repair was below the budget is feared since its a BMW ... They also did a free inspection on the car and sent the video to me which was great, and also nice to see beneath the car which I something don't see otherwise!
Booked an urgent appointment for problems to start the
Booked an urgent appointment for problems to start the car, but on the day of the appointment the car would not start at all. BMW Mountain View represented by Wayne were very accommodating and moved my slot to the next day after I got the car towed to the garage. They quickly characterized the issue as a faulty starter and had the car running as good as new the next day - and the repair was below the budget is feared since its a BMW ... They also did a free inspection on the car and sent the video to me which was great, and also nice to see beneath the car which I something don't see otherwise!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have been going to BMW of Mountain View exclusively for
I have been going to BMW of Mountain View exclusively for service for my last 2 BMWs over the last 6 years. This service center is a well-oiled operation, and what really sets it apart is the excellent Service Advisors, who always provide VIP-level service. I most recently worked with Hugo Cardenas, who went beyond to make sure my car was ready in time for the holidays, even though the turnaround was super tight on all the repairs. Hugo and Wayne are my go-to advisors. Both are A+++++!!
I have been going to BMW of Mountain View exclusively for
I have been going to BMW of Mountain View exclusively for service for my last 2 BMWs over the last 6 years. This service center is a well-oiled operation, and what really sets it apart is the excellent Service Advisors, who always provide VIP-level service. I most recently worked with Hugo Cardenas, who went beyond to make sure my car was ready in time for the holidays, even though the turnaround was super tight on all the repairs. Hugo and Wayne are my go-to advisors. Both are A+++++!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Karen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Good first impression as this was my first time at this
Good first impression as this was my first time at this location. Efficient and quick service once I arrived. Friendly staff. Advisor explained what was needed and gave package price. Service center was very nice inside.
Good first impression as this was my first time at this
Good first impression as this was my first time at this location. Efficient and quick service once I arrived. Friendly staff. Advisor explained what was needed and gave package price. Service center was very nice inside.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
we got i5 with no headache
We had great sales associates during purchasing process . Very friendly, reachable, and helpful after sale closed. will recommend to my families for the dealership in future
we got i5 with no headache
We had great sales associates during purchasing process . Very friendly, reachable, and helpful after sale closed. will recommend to my families for the dealership in future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Helen, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Thanks for the recommendation, and have an amazing day!
Wayne Chan is recommended—fantastic service and
Wayne Chan is recommended—fantastic service and professionalism. The whole drop-off process takes less than 5 mins. They also provide a Loaner or Uber when you were waiting.
Wayne Chan is recommended—fantastic service and
Wayne Chan is recommended—fantastic service and professionalism. The whole drop-off process takes less than 5 mins. They also provide a Loaner or Uber when you were waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jacky, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service and easy to work with on reaching a deal on
Great service and easy to work with on reaching a deal on the model we wanted with all the options we wanted
Great service and easy to work with on reaching a deal on
Great service and easy to work with on reaching a deal on the model we wanted with all the options we wanted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
