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Toyota of Downtown LA

(3,313 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 6:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 6:00am–6:00pm
Tuesday 9:00am–9:00pm 6:00am–6:00pm
Wednesday 9:00am–9:00pm 6:00am–6:00pm
Thursday 9:00am–9:00pm 6:00am–6:00pm
Friday 9:00am–9:00pm 6:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 9:00am–9:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award

About our dealership

This seller has been on Cars.com since October 2018.
Welcome. Meet our Toyota of Downtown L.A. staff - serving with a reputation as experts dependable and accommodating. Toyota car dealer standards are set by experienced sales service and financing staff. These men and women define quality for Los Angeles dealership staff.

Toyota of Downtown L.A. staff don't just serve the area. They know and love it. Our staff knows the area's economy driving demands service and climate. This means that as Los Angeles staff our qualified experts know how to fit pricing scheduled maintenance and Toyota vehicle options into your regional lifestyle.

Service center

Phone number

Service hours

Monday
6:00am–6:00pm
Tuesday
6:00am–6:00pm
Wednesday
6:00am–6:00pm
Thursday
6:00am–6:00pm
Friday
6:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

(3,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Downtown LA from DealerRater.

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My wife and i went to toyota of downtown LA and met with

My wife and i went to toyota of downtown LA and met with Pedro Soriano , a salesman that went above and beyond to make sure our needs where met towards choosing our new family car. He was very positive, humble, educated and really made an effort to getting us the best deal on our dream car.

My wife and i went to toyota of downtown LA and met with

My wife and i went to toyota of downtown LA and met with Pedro Soriano , a salesman that went above and beyond to make sure our needs where met towards choosing our new family car. He was very positive, humble, educated and really made an effort to getting us the best deal on our dream car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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It was my first time buying a car and my experience here

It was my first time buying a car and my experience here at dtla toyota was amazing. Duban really helped me get a great deal. Esther helped me with the rest of the paperwork and made the process easy. She explained everything to make sure I understood everything. Definitely will come back and ask for Duban and Esther.

It was my first time buying a car and my experience here

It was my first time buying a car and my experience here at dtla toyota was amazing. Duban really helped me get a great deal. Esther helped me with the rest of the paperwork and made the process easy. She explained everything to make sure I understood everything. Definitely will come back and ask for Duban and Esther.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review, Carlo! We're thrilled to hear that your first car-buying experience at Toyota of Downtown L.A. was amazing. It's great to know that Duban and Esther provided you with excellent service and made the process easy for you. We look forward to seeing you again for your next vehicle purchase! Sincerely, The Toyota of Downtown LA Team

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Purchasing a our new vehicle from this dealership was

Purchasing a our new vehicle from this dealership was easy, efficient, and enjoyable. Dan and Victor at the Toyota of DTLA dealership were professional, pleasant, helpful, and went above and beyond to help us get through the process in a timely manner. We appreciated their attention to detail, and understanding of our concerns. Well done Toyota of DTLA! We would buy another vehicle from this dealership no questions asked.

Purchasing a our new vehicle from this dealership was

Purchasing a our new vehicle from this dealership was easy, efficient, and enjoyable. Dan and Victor at the Toyota of DTLA dealership were professional, pleasant, helpful, and went above and beyond to help us get through the process in a timely manner. We appreciated their attention to detail, and understanding of our concerns. Well done Toyota of DTLA! We would buy another vehicle from this dealership no questions asked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback, Jose! We’re thrilled to hear about your positive experience with Dan and Victor at Toyota of Downtown L.A. It’s great to know that their professionalism and attention to detail made your purchasing process enjoyable. We look forward to assisting you again in the future for your next vehicle purchase! Well done on your new vehicle! Sincerely, The Toyota of Downtown LA Team

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Priscilla was very nice and professional.

Priscilla was very nice and professional. Didn’t get the car I wanted but I couldn’t say NO to a great deal!

Priscilla was very nice and professional.

Priscilla was very nice and professional. Didn’t get the car I wanted but I couldn’t say NO to a great deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your wonderful feedback, Emdee! We’re thrilled to hear that Priscilla provided you with excellent service at Toyota of Downtown L.A. It’s great to know that you found a deal you couldn’t resist, even if it wasn't the initial car you were looking for. We appreciate your support and hope to see you again soon for any of your future automotive needs! Sincerely, The Toyota of Downtown LA Team

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Provided all the information I needed to make my decision

Provided all the information I needed to make my decision that resulted in my purchase of a great automobile.

Provided all the information I needed to make my decision

Provided all the information I needed to make my decision that resulted in my purchase of a great automobile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review, Solomon! I'm glad to hear that you found all the information you needed for your decision to purchase a great automobile. We appreciate your trust in Toyota of Downtown L.A., and we look forward to serving you again in the future! Sincerely, The Toyota of Downtown LA Team

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Everything was great.

Everything was great. David was super helpful even convinced us of the benefits of getting a hybrid over gas

Everything was great.

Everything was great. David was super helpful even convinced us of the benefits of getting a hybrid over gas

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Toyota of Downtown L.A. It's fantastic that David was able to assist you in choosing a hybrid vehicle and highlight its benefits. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Toyota of Downtown LA Team

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Dennis was outstanding.

Dennis was outstanding. He gave us all the necessary information to make an informed decision about buying a car. He was very transparent when answering questions about the differences between purchasing and leasing. He treated my family with exceptional care, making us feel like part of his own. Johnathan was also very kind and knowledgeable with all the features in vehicle when we walked the lot for several different models. I highly recommend Downtown Los Angeles Toyota to friends and family. We are absolutely in love with our Toyota Grand Highlander.

Dennis was outstanding.

Dennis was outstanding. He gave us all the necessary information to make an informed decision about buying a car. He was very transparent when answering questions about the differences between purchasing and leasing. He treated my family with exceptional care, making us feel like part of his own. Johnathan was also very kind and knowledgeable with all the features in vehicle when we walked the lot for several different models. I highly recommend Downtown Los Angeles Toyota to friends and family. We are absolutely in love with our Toyota Grand Highlander.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Annel! We’re thrilled to hear that you had such a positive experience with us at Toyota of Downtown L.A. It’s great to know that both Dennis and Johnathan provided you with the information and care you needed while helping you choose your Toyota Grand Highlander. We truly appreciate your recommendation and look forward to seeing you and your family again in the future! Enjoy your new ride! Sincerely, The Toyota of Downtown LA Team

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Clearly explains and work fast He was great job clearly

Clearly explains and work fast He was great job clearly explained and work fast He was great job clearly explained and work fast. Thank you.

Clearly explains and work fast He was great job clearly

Clearly explains and work fast He was great job clearly explained and work fast He was great job clearly explained and work fast. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great review! We appreciate you taking the time to share your experience at Toyota of Downtown L.A. I'm glad to hear that our team provided clear explanations and efficient service. We look forward to helping you again in the future! Sincerely, The Toyota of Downtown LA Team

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Brian/Ruben did great.

Brian/Ruben did great. He was very professional as a sales person and made the process very smooth!

Brian/Ruben did great.

Brian/Ruben did great. He was very professional as a sales person and made the process very smooth!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We’re thrilled to hear that Ruben provided you with a professional and smooth experience at Toyota of Downtown L.A. We appreciate your kind words and hope to welcome you back for your next visit! Safe travels in your new vehicle! Sincerely, The Toyota of Downtown LA Team

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I was thoroughly impressed with the exceptional customer

I was thoroughly impressed with the exceptional customer service provided by Rudy. When I learned that the vehicle I desired was no longer available at Toyota of Downtown and that the next shipment wouldn't arrive until June 29th, Rudy took it upon himself to find a solution. He skillfully located another dealership that was willing to trade for the specific make and model I wanted. Demonstrating remarkable dedication, Rudy even drove all the way to Temecula to pick up my new car and deliver it personally. His commitment to ensuring I received exactly what I was looking for, despite the four-hour round trip, exemplifies outstanding customer service. If I could award Rudy ten stars for his efforts, I certainly would. I am immensely grateful to him and Toyota of Downtown for making my experience so positive and satisfying.

I was thoroughly impressed with the exceptional customer

I was thoroughly impressed with the exceptional customer service provided by Rudy. When I learned that the vehicle I desired was no longer available at Toyota of Downtown and that the next shipment wouldn't arrive until June 29th, Rudy took it upon himself to find a solution. He skillfully located another dealership that was willing to trade for the specific make and model I wanted. Demonstrating remarkable dedication, Rudy even drove all the way to Temecula to pick up my new car and deliver it personally. His commitment to ensuring I received exactly what I was looking for, despite the four-hour round trip, exemplifies outstanding customer service. If I could award Rudy ten stars for his efforts, I certainly would. I am immensely grateful to him and Toyota of Downtown for making my experience so positive and satisfying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your fantastic review, Maria! We are thrilled to hear about your positive experience with Rudy at Toyota of Downtown L.A. His dedication to finding the perfect vehicle for you and going the extra mile truly reflects our commitment to outstanding customer service. We appreciate your gratitude and are glad to know you’re satisfied with your new car. We hope to see you again soon and encourage you to share your experience with others! Safe driving! Sincerely, The Toyota of Downtown LA Team

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