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Toyota of Downtown LA

(3,312 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 6:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 6:00am–6:00pm
Tuesday 9:00am–9:00pm 6:00am–6:00pm
Wednesday 9:00am–9:00pm 6:00am–6:00pm
Thursday 9:00am–9:00pm 6:00am–6:00pm
Friday 9:00am–9:00pm 6:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 9:00am–9:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award

Reviews

(3,312 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Downtown LA from DealerRater.

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Martha Montes!

Martha Montes! Thank you so much for helping me get the car I wanted! your patience and knowledge came through! I appreciate everything you did to make my shopping smoother and easier! I appreciate you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words and 5-star review! We're thrilled that you had a smooth shopping experience at Toyota of Downtown L.A. Your satisfaction is our priority, and we're glad Martha could assist you in getting the car you wanted. We look forward to serving you again in the future! Sincerely, The Toyota of Downtown LA Team

Martha and the management team was very professional and

Martha and the management team was very professional and gave me really good information about the cars , I was really happy with the car I got !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Natali, for the fantastic 5-star review! We're delighted to hear that Martha and our management team provided you with professional service and valuable information about our cars. We're thrilled you're happy with your new vehicle from Toyota of Downtown L.A.! If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support and look forward to serving you again. Sincerely, The Toyota of Downtown LA Team

Exceptional customer service, was in and out of the

Exceptional customer service, was in and out of the dealership in less than an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Vince, for the fantastic 5-star review! We are thrilled to hear that you had a swift and positive experience with us at Toyota of Downtown L.A. We appreciate your feedback and look forward to assisting you again in the future. See you soon! Sincerely, The Toyota of Downtown LA Team

Our salesperson Joanna was so patient and helpful.

Our salesperson Joanna was so patient and helpful. She made sure to help with all she could.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Jorge! We're thrilled to hear that Joanna was patient and helpful during your visit. At Toyota of Downtown L.A., we strive to provide exceptional service to all our customers. We look forward to assisting you again in the future! Sincerely, The Toyota of Downtown LA Team

Me gusto el servicio que recivi te ayudan mucho en lo que

Me gusto el servicio que recivi te ayudan mucho en lo que nesecitas ..la señorita que me ayudo me dio buen servicio .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

¡Gracias por tu reseña de 5 estrellas, Maria! Nos alegra saber que recibiste un excelente servicio en Toyota of Downtown L.A. y que la señorita pudo ayudarte de manera efectiva. Si necesitas algo más, no dudes en contactarnos. ¡Esperamos verte de nuevo pronto! ¡Gracias por elegirnos! Sinceremente, The Toyota of Downtown LA Team

The service was fast and efficient.

The service was fast and efficient. Jose was very helpful I explained what I was looking for and budget wise and got me to the exact car I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for choosing Toyota of Downtown L.A., Roberto! We are thrilled to hear that you had a great experience with Jose. We strive to provide fast and efficient customer service while ensuring we meet your needs and budget. We look forward to welcoming you back in the future or feel free to share your positive experience with others. Sincerely, The Toyota of Downtown LA Team

Muy buena atención y todo muy bien muy buen personal muy

Muy buena atención y todo muy bien muy buen personal muy que lo arrienden muy bien

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

¡Gracias por tu reseña de 5 estrellas, Salvador! Nos alegra saber que tu experiencia con Toyota of Downtown L.A. fue excelente y que nuestro personal te atendió de manera adecuada. Estamos aquí para ayudarte en todo lo que necesites. ¡Esperamos verte de nuevo pronto y gracias por recomendar nuestros servicios! Sinceremente, The Toyota of Downtown LA Team

Fabio Franco and his team were so great to work with.

Fabio Franco and his team were so great to work with. They were very fair and kind and transparent! Would definitely go back to them for my next Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you, Jill, for the fantastic review! We're thrilled to hear that Fabio and our team provided you with a fair, kind, and transparent car-buying experience. You can count on us to deliver the same exceptional service for your next Toyota purchase. We look forward to welcoming you back to Toyota of Downtown L.A.! Sincerely, The Toyota of Downtown LA Team

Everyone give you a very good service to clients and

Everyone give you a very good service to clients and helpful on what you need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the positive feedback, Rose! We are delighted to hear that you had a great experience at Toyota of Downtown L.A. Our team is always here to assist you with all your vehicle needs. Please feel free to visit us again soon or share your experience with others. Drive safely! Sincerely, The Toyota of Downtown LA Team

Me atendieron muy bien muy amables las personas que

Me atendieron muy bien muy amables las personas que trabajan ahí muy buen trabajo que hacen la señorita que me ayudo muy amable yo lo recomendaría para otras personas

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

¡Gracias por tu amable reseña! Nos alegra saber que recibiste un excelente servicio de nuestro equipo en Toyota of Downtown L.A. Nos esforzamos por brindar una experiencia excepcional a cada cliente, y nos alegra saber que lo logramos contigo. ¡Esperamos verte de nuevo pronto y gracias por recomendarnos! Sinceremente, The Toyota of Downtown LA Team