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Toyota of Downtown LA

(3,300 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 6:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:00am–6:00pm
Tuesday 9:00am–9:00pm 6:00am–6:00pm
Wednesday 9:00am–9:00pm 6:00am–6:00pm
Thursday 9:00am–9:00pm 6:00am–6:00pm
Friday 9:00am–9:00pm 6:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 9:00am–9:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award

Reviews

(3,300 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Downtown LA from DealerRater.

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First car purchase

Cris Sorto was so patient and helpful through the whole experience. I couldn’t be more happy with the service from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, David Shin - General Sales Manager

Great service.

As a first time buyer and my credit not being great they still worked to an agreement that benefit me and got my new 2018 Corolla with 0 miles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, David Shin - General Sales Manager

friendly and great service

i loved everything , they took care of us right from the start. the guy that helped us out was wonderful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, David Shin - General Sales Manager

Satisfied customer here.

The smiles of the employees, very helpful and they will make sure you will drive car home the same day.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for this awesome review, Arlyn! We work hard to meet expectations like yours, and we're happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, David Shin - General Sales Manager

Great customer service

What I like the most was the customer service of Wilson Rivas. He understood what we need it. Base on his knowledge he accommodate and answer all questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Reviews like yours are truly a breath of fresh air! Wilson is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, David Shin - General Sales Manager

Highy recommend!

Very courteous and trusty communications in such a timely manner with dealers in my own language, Korean! Keep it up, TDLA! Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, David Shin - General Sales Manager

Great customer service!

The sales reps were really attentive to my needs, ready to show me the models I was interested in and guiding me through the process smoothly. They also gave me time to think over my options without pressuring me, while still answering all of my questions and going the extra mile. Also really friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mary, thank you for the fantastic review! Our team works hard to demonstrate our commitment to customer care. Congratulations on your purchase and let us know if we can help with anything else in the future. Sincerely, David Shin - General Sales Manager

nice salesperson, slow paperwork

Chris is a good guy, not pushy, very helpful salesperson the paperwork took two days to complete and about 8 hours- that's just crazy!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

well educated and knowledge sales person on each modals difference of function and performance. great service and fast buying process!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service, incredibly professional staff.

Aman and Ji were amazing. They took their time to offer the various models available and guided me towards the perfect car for myself and my family based on what I told them were my families needs. I love my RAV4 XLE and all its features. Ji was so professional and patient to walk me through all the paperwork and showed me all the safety features inside the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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