Frio Chevrolet

Reviews

4.6
(22 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Litterally the WORST BUYING EXPERIENCE EVER!!!

NEVER NEVER DO BUSINESS WITH THIS DEALERSHIP!!! WE JUST GOT SCREWED OVER SO BAD ON A $70,000 PURCHASE!!! WE WERE LIED TO, DECEIVED, LED ON FOR NEARLY TWO WEEKS!!! I AM ALREADY IN THE PROCESS OF CONTACTING CORPORATE!!! IF YOU WANT TO BE LIED TO OR HAVE SHADY BUSINESS PRACTICES TO DEAL WITH, MAYBE THIS IS THE DEALERSHIP FOR YOU. I WILL BE POSTING A NEGATIVE REVIEW ON EVERY PLATFORM POSSIBLE AS IT IS WELL-DESERVED. I EXPECTED SO MUCH MORE PROFESSIONALISM FROM THIS DEALERSHIP AND THEY WERE HORRIBLE. Long story short...We reserved a 2021 Tahoe, provided all of our information, they marked it "sold" even though it hadn't arrived yet, they ran our credit, got our finance locked in, even agreed to full MSRP. The next few days we were told the vehicle was arriving and then after several delayed responses and excuses were told the vehicle was delayed in Arlington. We left for a few days, the vehicle arrived and they informed us the paperwork was being emailed and that we'd send a $20k down payment via telephone. We remained extremely understanding and flexible throughout the process and in the meantime, we passed on several call-backs for vehicles we were waiting on because we were assured, this was ours and there was no way they could sell it to anyone else. After texting again this morning to check on the paperwork, we received a call about 15 minutes later stating "we have bad news" and apparently they had to sell it and couldn't hold it. """Luckily they went ahead and found us several others from other dealsherips and they were going to forward us the information"""". I don't want your help, no more excuses, this was so unprofessional and unbelievable. I had high hopes for this dealership and felt very optimistic as our sales woman reassured us from the day we contacted her that we were in good hands. I'm still blown away by the level of disrespect, deceitfulness and unprofessionalism.

Dealer response

We acknowledge your review and are currently looking into the events you?ve detailed.

4.7

Salesman, named Michael.

Salesman was great. Finally someone who listened to what’s I needed and didn’t just try to make the sale. I’m telling all my military and law enforcement friends about this guy. Thanks again, Mike Maya. Didn’t drive away feeling like I just got had. May God continue to use this young man.

5.0

Car repair

I stopped at Frio Chevrolet in Dilley because I had car problems driving from Laredo back to my home in Austin. They were very friendly, very knowledgeable and quick. I enjoyed their clean, comfortable waiting room and free drinks and snacks. They shortly had me back on the road. I highly recommend them.

5.0

Frio cheverlot

Outstanding dealership great place to purchase a vehicle and not wait a long time like other dealerships

5.0

So happy!!!

I didn't think I was going to be approved but Darrell and Anthony worked so hard for me and were able to get the car of my dreams!!!! Thank you guys so much for working so hard!!! I love my new car and everyone at Frio Chevrolet!! Get your cars from them!

5.0

Lisa. Really satisfy me

I've been to other car dealers and they have always told me that they would call me back but here they made sure that I was completely satisfied.

5.0

Great service

I would highly recommend this place! They are super helpful and nice. Anthony & Sam did an amazing job!!!

5.0

Great experience

My experience here at Worfe Chevrolet was very pleasing and our sales representative was a true professional the way he treated us. I would definitely do business here again.

4.8

Altima

Was looking to get into a new car and Anthony took such good care of us. The new building and the staff are so nice! Also, free popcorn and cookies!!! If your looking to get treated like family this is the place to go!!

5.0

Perfect

Great service. Awesome people!! All went smoothly.

Read all 22 reviews